Waterfield House Surgery
186 Henwood Green Road, Pembury, Tunbridge Wells, Kent, TN2 4LRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Expected the worst, received the best
Rated 5 stars out of 5
by Simon Pope - Posted on 18 January 2023
I'm a farmer - as a breed our response to being ill is to work harder and hope it will go away. As a result of this policy it must be six years since I visited the surgery. This week I finally had to admit that I needed medical attention, I have heard terrible stories about how impossible it is to see a GP so was not optimistic when I phoned on the dot of 8.00am to discover I was No17 in the queue. My call was answered after about ten minutes and the receptionist informed me that she had just given out the last appointment for that day. Sensing the disappointment in my voice she suggested I used the online triage form and very patiently led me through the process, explaining how to tweak my answers to make sure the form was accepted. I did this and an hour later she phoned me back to say that the doctor would see me at 11.30. I attended, the doctor spent 20 minutes with me and dispensed a variety of medications which have resulted in a very swift return to the lambing shed. I couldn't be more impressed with the service I received from both the reception and medical staff.
Visited January 2023
Waterfield House Surgery has not yet replied.
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Review titled 5 star practice
Rated 5 stars out of 5
by debra goldfinch - Posted on 15 December 2022
On every occasion that I need to contact the surgery the receptionist have been amazing. They are kind, helpful, polite and caring. Even though the surgery is under alot of strain ,all staff have been brilliant.
Visited December 2022
Waterfield House Surgery has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Mrs Malyon - Posted on 25 November 2022
I have recently joined this practice and I am so glad I have! The staff are friendly, efficient & extremely helpful, i cannot say a big enough thankyou to everyone I have spoken to. It is a pleasure not a chore to deal with them, thankyou very much everyone you are amazing
Visited November 2022
Waterfield House Surgery has not yet replied.