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Waterfoot Medical Practice

Waterfoot Health Centre, Cowpe Road, Waterfoot, Rossendale, BB4 7DN

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Patient ratings and reviews

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Reviews

Displaying 1 to 4 of 4

  1. Review titled Great Practice

    Rated 5 stars out of 5

    by Amanda Owen - Posted on 08 April 2024

    I telephoned on behalf of my sister who has significant mental health issues. She had been without prescribed medication for 9days and had told me that she had been informed by Gp surgery she wasn’t due her prescription until 16th April. I was very stressed about the potential of further relapse and the pressure this places on our family. I was calling to complain and resolve issue. I spoke with a receptionist who was extremely helpful and offered to contact the pharmacy to find out what had happened. She gave me information about what had gone wrong and resolved the issue, arranging for my sister to collect the missing prescription the same day. She said she would ensure that this did not happen re the next prescription due. Well done and many thanks to the receptionist I spoke to.

    Visited February 2024

    Report as unsuitable

    Review titled Waterfoot Medical Practice

    Replied on 15 April 2024

    Thank you for taking the time to provide feedback on our service. Your comments are very much appreciated and will be passed on to the team. Waterfoot Medical Practice

    Report as unsuitable


  2. Review titled Superb practice

    Rated 5 stars out of 5

    by Dadski - Posted on 11 May 2023

    Been with the practice for over 20 years. Yesterday my wife had an episode that needed Swift investigation. Went straight to the practice. Excellent receptionist listen to us and immediately went to discuss the situation with her experience GP. Five minutes later we were in that GPs office. Within 10 minutes contact have been made with a TIA clinic at Blackburn Saw an excellent consultant. Appropriate medication was instantly available. There was also an instant Doppler scan. An MRI scan will take place in two days. I wife and I have written glowing reports for this practice over the last 20 years. It continues to practice highest standards. Thank you so much.

    Visited May 2023

    Report as unsuitable

    Review titled Waterfoot Medical Practice

    Replied on 16 May 2023

    Thank you for taking the time to provide feedback on our service. Your comments are very much appreciated by our team. Waterfoot Medical Practice

    Report as unsuitable


  3. Review titled Excellent, caring, efficient GP practice

    Rated 5 stars out of 5

    by Elizabeth Wild - Posted on 31 March 2023

    Absolutely stellar service from this GP practice. I've always been treated with kindness, compassion and a friendly smile from all the doctors and nurses who I've seen. They've answered any questions I've had and I've felt in control of my healthcare choices. Reception staff have always been very helpful and efficient in their responses both over the phone and via email. Recently having just had a newborn baby the GP prompted me to register her via text which was straightforward following the link. As they've needed some treatment early on the practice has been so quick to get back to us and get the help we've needed. I'm ever so grateful that we joined this practice when we moved to Rossendale and have recommended to all our friends and family.

    Visited March 2023

    Report as unsuitable

    Review titled Waterfoot Medical Practice

    Replied on 04 April 2023

    Thank you for taking the time to provide feedback on our service. Your comments are very much appreciated by our team. Waterfoot Medical Practice

    Report as unsuitable


  4. Review titled Excellent gp

    Rated 5 stars out of 5

    by Susan Dempsey - Posted on 10 November 2022

    Very sympathetic and explain what my treatment will be. GP was very professional and reassuring.Thank you.

    Visited November 2022

    Report as unsuitable

    Review titled Waterfoot Medical Practice

    Replied on 18 November 2022

    Thank you for taking the time to provide feedback on our service. Your comments are very much appreciated by our team. Waterfoot Medical Practice

    Report as unsuitable