Waterfront and Solent Surgery
Jones Lane, Hythe, Southampton, Hampshire, SO45 6AWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Caring and thoughtful
Rated 5 stars out of 5
by Paula Fraser - Posted on 11 October 2024
I saw a practice nurse for consultation and advice in a travel clinic today. She was thorough, patient and extremely helpful: I could not have asked for a more positive and supportive experience.
Visited October 2024
Waterfront and Solent Surgery has not yet replied.
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Review titled Excellent practice but I am confused
Rated 4 stars out of 5
by Anonymous - Posted on 31 August 2024
Twice now I have been sent automated requests for one off blood pressure measurements. I am in good health and taking no medication. The first time I phoned in to ask why and the receptionist did not know so I ignored it. It has just happened againand I can't find another way to contact them so I am leaving this review hoping someone at the surgery will see it. Until I am told why I am getting these requests and I agree to their use, I will be ignoring them. Service from this surgery has always been excellent, so I find this strange.
Visited August 2024
Review titled Waterfront and Solent Surgery
Replied on 02 September 2024
Dear Anonymous, Thank you for your valuable feedback. It is difficult to be case specific as you have not provided your name and so I cannot contact you directly from the practice. However, if you are in good health then the most likely reason for contacting you is that we do not have an up-to-date blood pressure for you. It is a requirement within part of the GP contract to obtain a blood pressure reading every 5 years for those over the age of 45 years. Many patients who are healthy do not attend the surgery regularly and so, where we have a mobile number, we send a text message. I suspect this is the reason but without your name I cannot investigate any further. I hope this is helpful. Kind regards Dr Simon Sherwin, GP partner
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Review titled Great service
Rated 5 stars out of 5
by Kay Walker - Posted on 25 June 2024
In my recent experience the admin team went over and above what I would expect in ensuring I was able to get a GP to look at some photos, and then securing an appointment with the nurse and doctor following this. I had very efficient and fast call backs and was very satisfied. I have nothing but praise for every experience I have had with this practice.
Visited June 2024
Waterfront and Solent Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Diana Forrest - Posted on 28 June 2024
Yesterday early morning I was struggling with an infection and phoned at 8.00 am to speak to receptionist at Wsterfront Surgery...This member of staff was kind, thoughtful and efficient. i was seen at 8.30 at Hythe Hospital and had medicine from Boots an hour later .... i wanted to let Waterfront Surgery know what great staff members they have and how grateful i am to have their support and professionalism .... a very big thank you ......
Visited June 2024
Waterfront and Solent Surgery has not yet replied.
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Review titled Recent Experience of Practice
Rated 5 stars out of 5
by Anthony Francis Chapman - Posted on 08 May 2024
In spite of queue, telephone answered professionally and reception staff most helpful and positive. All my questions answered and action taken.
Visited May 2024
Review titled Waterfront and Solent Surgery
Replied on 22 May 2024
Thank you for your kind comments. These are appreciated by all of our team and help bolster moral when the pressure on the system is so great.
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Review titled Why
Rated 3 stars out of 5
by BMP - Posted on 02 May 2024
Why is everything being referred to Urgent Care at Hythe Hospital ? All I needed was a prescription .
Visited May 2024
Review titled Waterfront and Solent Surgery
Replied on 02 May 2024
Dear Mr /Mrs/Miss? BMP, Patients who request an urgent same day appointment are directed to our Urgent Care Centre at Hythe Hospital. Patients who just need a repeat prescription can order this using the NHS or Patient Access app. Based on the little information you have provided in your comment I can only really respond by answering "WHY did you not order your repeat prescription through the app?" Without providing your name we cannot look into this any further. Please do not hesitate to call the surgery with your details if you want us to give a more meaningful response. Kind Regards Dr Simon Sherwin
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 22 May 2024
I’ve been with this practice for a long time but I have had issues with a certain member of staff from reception, on a few occasions now , it’s a shame that you are told to book an appointment to deal with something that’s already been dealt with by another member at reception but then told that no appointments are available to book. I feel like I’m constantly going around in circles & not being able to get any help, just attitude on the phone. If a GP partner or practice Manager, could please give me a call to discuss this, I’d be grateful.
Visited May 2024
Review titled Waterfront and Solent Surgery
Replied on 22 May 2024
Dear Anonymous, I am very sorry that you are having a poor experience with our surgery and feel that you are going around in circles. I would be more than happy to have a telephone consultation with you however because you have not left a name or any identifier on your review I am left in the position where I am going to have to route you back to reception and ask you to contact the surgery and book a telephone appointment with me to discuss the matter further. Kind Regards Dr Simon Sherwin
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Review titled 4 weeks trying to get appointment
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2024
Had blood test trued to book apiontment computer says no get letter of doctor to see him go down to book appointment computer says no I haven’t seen doctor in 10. Years this is a joke just want appointment like old days you can’t book in moths time
Visited January 2024
Review titled Waterfront and Solent Surgery
Replied on 31 January 2024
Dear Anonymous Little Britain fan, We are sorry you are having trouble arranging an appointment. Sadly we no longer live in the "old days". In current times we have more demand then we have capacity to provide for, and therefore run our appointment system runs at 100% capacity on a daily basis. You may wish to read information on why appointments are so difficult to get from our website here: https://www.waterfrontandsolent.co.uk/2022/03/06/appointments-fixing-the-unfixable/ We would also encourage you to download and use the NHS APP which allows you to book appointments electronically (if they are not already fully booked). Kind regards, Dr Simon Sherwin
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Review titled Information
Rated 4 stars out of 5
by B M - Posted on 20 September 2023
Disappointed that a basic question about eligibility for the Autumn Covid booster could not be answered . Sadly no one in reception even had the correct information on the required age , it’s actually 65yrs and over plus vulnerable groups , not 70 & 75 yrs . I was asking on behalf of a 67 yr old family member who is a temporary patient until moving to her permanent home locally .
Visited September 2023
Waterfront and Solent Surgery has not yet replied.
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Review titled Terrible!
Rated 1 star out of 5
by Mrs C - Posted on 10 July 2023
Both myself and my daughter needed emergency appointments but the receptionists decided that We were unworthy of an appointment despite a hospital consultant telling my daughter she needed one!
Visited July 2023
Review titled Waterfront and Solent Surgery
Replied on 11 July 2023
Dear Mrs C, Thank you for your feedback. We are very sorry to hear that your experience with our surgery has not met your expectation. In order for us to investigate your concern we would need to know your name, your daughter's name and the name of the consultant who advised you to book an emergency appointment. This way we can investigate your concerns. Usually the only reason we cannot offer a same day appointment is that either there are no more appointments available, or the reception team are following the triage protocols set out by the GPs. Also, if a consultant feels a patient needs urgent treatment, then they can often start some treatment themselves. We would certainly explore this on your behalf if you would like. If so, please contact the surgery directly. Kind regards, Dr Simon Sherwin