Waterfront and Solent Surgery
Jones Lane, Hythe, Southampton, Hampshire, SO45 6AWContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Waterfront and Solent Surgery.
Reviews
-
Review titled Great service
Rated 5 stars out of 5
by Kay Walker - Posted on 25 June 2024
In my recent experience the admin team went over and above what I would expect in ensuring I was able to get a GP to look at some photos, and then securing an appointment with the nurse and doctor following this. I had very efficient and fast call backs and was very satisfied. I have nothing but praise for every experience I have had with this practice.
Visited June 2024
Waterfront and Solent Surgery has not yet replied.
-
Review titled Great practice
Rated 5 stars out of 5
by Diana Forrest - Posted on 28 June 2024
Yesterday early morning I was struggling with an infection and phoned at 8.00 am to speak to receptionist at Wsterfront Surgery...This member of staff was kind, thoughtful and efficient. i was seen at 8.30 at Hythe Hospital and had medicine from Boots an hour later .... i wanted to let Waterfront Surgery know what great staff members they have and how grateful i am to have their support and professionalism .... a very big thank you ......
Visited June 2024
Waterfront and Solent Surgery has not yet replied.
-
Review titled Recent Experience of Practice
Rated 5 stars out of 5
by Anthony Francis Chapman - Posted on 08 May 2024
In spite of queue, telephone answered professionally and reception staff most helpful and positive. All my questions answered and action taken.
Visited May 2024
Review titled Waterfront and Solent Surgery
Replied on 22 May 2024
Thank you for your kind comments. These are appreciated by all of our team and help bolster moral when the pressure on the system is so great.
-
Review titled Why
Rated 3 stars out of 5
by BMP - Posted on 02 May 2024
Why is everything being referred to Urgent Care at Hythe Hospital ? All I needed was a prescription .
Visited May 2024
Review titled Waterfront and Solent Surgery
Replied on 02 May 2024
Dear Mr /Mrs/Miss? BMP, Patients who request an urgent same day appointment are directed to our Urgent Care Centre at Hythe Hospital. Patients who just need a repeat prescription can order this using the NHS or Patient Access app. Based on the little information you have provided in your comment I can only really respond by answering "WHY did you not order your repeat prescription through the app?" Without providing your name we cannot look into this any further. Please do not hesitate to call the surgery with your details if you want us to give a more meaningful response. Kind Regards Dr Simon Sherwin
-
Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 22 May 2024
I’ve been with this practice for a long time but I have had issues with a certain member of staff from reception, on a few occasions now , it’s a shame that you are told to book an appointment to deal with something that’s already been dealt with by another member at reception but then told that no appointments are available to book. I feel like I’m constantly going around in circles & not being able to get any help, just attitude on the phone. If a GP partner or practice Manager, could please give me a call to discuss this, I’d be grateful.
Visited May 2024
Review titled Waterfront and Solent Surgery
Replied on 22 May 2024
Dear Anonymous, I am very sorry that you are having a poor experience with our surgery and feel that you are going around in circles. I would be more than happy to have a telephone consultation with you however because you have not left a name or any identifier on your review I am left in the position where I am going to have to route you back to reception and ask you to contact the surgery and book a telephone appointment with me to discuss the matter further. Kind Regards Dr Simon Sherwin
-
Review titled 4 weeks trying to get appointment
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2024
Had blood test trued to book apiontment computer says no get letter of doctor to see him go down to book appointment computer says no I haven’t seen doctor in 10. Years this is a joke just want appointment like old days you can’t book in moths time
Visited January 2024
Review titled Waterfront and Solent Surgery
Replied on 31 January 2024
Dear Anonymous Little Britain fan, We are sorry you are having trouble arranging an appointment. Sadly we no longer live in the "old days". In current times we have more demand then we have capacity to provide for, and therefore run our appointment system runs at 100% capacity on a daily basis. You may wish to read information on why appointments are so difficult to get from our website here: https://www.waterfrontandsolent.co.uk/2022/03/06/appointments-fixing-the-unfixable/ We would also encourage you to download and use the NHS APP which allows you to book appointments electronically (if they are not already fully booked). Kind regards, Dr Simon Sherwin
-
Review titled Information
Rated 4 stars out of 5
by B M - Posted on 20 September 2023
Disappointed that a basic question about eligibility for the Autumn Covid booster could not be answered . Sadly no one in reception even had the correct information on the required age , it’s actually 65yrs and over plus vulnerable groups , not 70 & 75 yrs . I was asking on behalf of a 67 yr old family member who is a temporary patient until moving to her permanent home locally .
Visited September 2023
Waterfront and Solent Surgery has not yet replied.
-
Review titled Terrible!
Rated 1 star out of 5
by Mrs C - Posted on 10 July 2023
Both myself and my daughter needed emergency appointments but the receptionists decided that We were unworthy of an appointment despite a hospital consultant telling my daughter she needed one!
Visited July 2023
Review titled Waterfront and Solent Surgery
Replied on 11 July 2023
Dear Mrs C, Thank you for your feedback. We are very sorry to hear that your experience with our surgery has not met your expectation. In order for us to investigate your concern we would need to know your name, your daughter's name and the name of the consultant who advised you to book an emergency appointment. This way we can investigate your concerns. Usually the only reason we cannot offer a same day appointment is that either there are no more appointments available, or the reception team are following the triage protocols set out by the GPs. Also, if a consultant feels a patient needs urgent treatment, then they can often start some treatment themselves. We would certainly explore this on your behalf if you would like. If so, please contact the surgery directly. Kind regards, Dr Simon Sherwin
-
Review titled Wonderful practice
Rated 5 stars out of 5
by Michael Whiteaway - Posted on 08 August 2022
Thank you for seeing me today, the prompt and kind attention I received was truly lovely. The painkillers are working on my ribs already, giving me more relief. Bless you all for being so kind and helpful in these difficult times.
Visited August 2022
Review titled Waterfront and Solent Surgery
Replied on 31 January 2024
Many thanks for your lovely review. Positive feedback is always appreciated by our staff. Kind regards, all at the Waterfront & Solent Surgery
-
Review titled Fantastic Service
Rated 5 stars out of 5
by John C - Posted on 29 July 2022
Having just moved into the area I suddenly found I needed a consultation. Thought I had registered earlier in the week but hadn't, reception was great, took forms in at 9 and had response by text at 9:30 asking for photos and then had doctors call by 10:00 and saw doctors at 11:30 :-) Thought this level of service disappeared ages ago, just so so grateful to all the practice staff for the superb service. John C
Visited July 2022
Review titled Waterfront and Solent Surgery
Replied on 31 January 2024
Many thanks for your lovely review. Positive feedback is always appreciated by our staff. Kind regards, all at the Waterfront & Solent Surgery