Wateringbury
14 Pelican Court, Wateringbury, Maidstone, Kent, ME18 5SSContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Wateringbury.
Reviews
-
Review titled Sad to see
Rated 1 star out of 5
by Anonymous - Posted on 25 August 2024
I have left the surgery and feel very sad as this surgery has everything, I've been with the practice about 30 years, but trying to get an appointment is very difficult, trying to sort blood tests, when I asked which blood tests were included in the diabetic check up I was told I don't know, three separate occasions I tried, I asked to speak to the practice manager but was always told she wasn't in. I asked to get a message to a GP, was told we can't speak to the doctors, I asked can you give them a note... though the reception are very polite, one can be tricky and very anti patient. The Doctor who heads the practice is a lovely, hard-working lady, as are the other GPs, but the stress created just trying to do a simple appointment, and when the appointment arrived after a 40 minute wait I found out I didn't have a double appointment and could only discuss one topic, drove me to leave the practice. I couldn't suffer going round in circles, I'm not a malingerer.
Visited August 2024
Wateringbury has not yet replied.
-
Review titled Usual poor response
Rated 2 stars out of 5
by Anonymous - Posted on 14 June 2024
Waited 6 weeks for a face to face appointment, was given a prescription that was sent straight to the chemist. 1 week later went to collect the prescription and the chemist have no record of it. Called the surgery this morning, no answer. Called again this afternoon, been waiting now 20 minutes for the phone to be answered and still hanging on. Still do not have a prescription!! When you do get through the reception staff are rude and impatient.would not recommend this surgery.
Visited June 2024
Review titled Wateringbury
Replied on 17 June 2024
I am sorry that you have had this experience with the surgery. Please email me at gp.G82200@nhs.net and I will look into this matter further. Many thanks Suzanne Large, Practice Manager
-
Review titled Wonderful GP
Rated 5 stars out of 5
by Claire O’Connor - Posted on 16 December 2023
I really rate this practice they are always so kind and helpful from reception, HCAs, Nurses and yesterday one of the GPs who was compassionate and professional throughout. Thankyou
Visited December 2023
Wateringbury has not yet replied.