Waterloo Health Centre
114-118 Lower Marsh, Waterloo, London, SE1 7AEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude, incompetent and impossible to reach
Rated 2 stars out of 5
by Athanasia K - Posted on 06 June 2024
First, the reception is so rude and hard to give you an appointment. If you're unlucky to get picked up by certain staff, the tone is unfriendly, bothered to pick up the phone and hardly compassionate. The doctor is patronising; once I said I don't appreciate the tone, she became aggressive, saying she only has 5 minutes to talk. When I told her that in my country, I was checking my moles to express the need to have my skin checked annually, she continued with her tone to say that things are done differently in the UK. I told her I have been living here and paying for NHS for 12 years to defend myself. Bottom line, she would either see me 45 minutes after the call - impossible to get ready and commute on such short notice! or at 15.30 when I told her I had to be at work. She said I could not see any other doctor and that I had to call again when I would be available. Long short, have a private health care provider and don't rely on NHS or clinics like this one, let alone doctors who tell you twice they only have 5 minutes to do their job, which is to care and do their best to assist!
Visited June 2024
Review titled Waterloo Health Centre
Replied on 06 June 2024
Dear Athanasia, thank you for taking the time to comment and I'm very sorry to hear you had a negative experience. Of course we aim for our reception team to be welcoming and friendly, and our doctors want to provide a caring and responsive service. We would be happy to discuss your experience further with you to see what we can to to improve things if you could contact us directly about it. You could phone us or use the online contact form on our website to send your message www.waterloohealth.co.uk Kind regards Dr Deborah Maynard
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Review titled Exceptional GP
Rated 5 stars out of 5
by Leila - Posted on 02 April 2024
I wanted to write this review about a stand-out and exceptional practitioner at this practice and having spoken to neighbours and friends who are registered at the same practice and also speak very highly of him, I felt called to write this review. Time and again, he somehow manages to work within the very difficult constraints all GPs have to cope with (for example the time limits of the consultation, complex needs of patients) and really listen to my/ my family’s health concerns and suggest a course of action that will help. The year before last, I went through a challenging time with my health and I needed to follow up with my GP, I wasn’t feeling great or very motivated to access help but because he had been both approachable and pragmatic in our earlier appointments it made it that much easier to take the steps he recommended and communicate with him about my progress along the way. I am grateful for the ways he has been able to think laterally about mine and my family’s health and keep sight of me and my children as individuals in all our interactions with him to date. Thank you.
Visited March 2024
Waterloo Health Centre has not yet replied.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Winona - Posted on 28 March 2024
I have been a patient of the practice for around 6-8 years. I currently have an ongoing abdominal issue, and the GP, has provided excellent advice, and I feel listened to. I’ve had appropriate tests, a physical examination and am now being referred for further tests. Very happy with the care I get here
Visited March 2024
Review titled Waterloo Health Centre
Replied on 06 June 2024
Dear Winona, thanks so much for taking the time to comment. We are pleased to hear that you are happy with our service. It's great to hear that you feel listened to and had good advice. The team are always happy to have positive feedback as it helps us to know we are doing the right things. Kind regards Dr Deborah Maynard
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Review titled More chance of winning the lottery
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2023
If you manage to get through to the surgery consider yourself lucky, if you manage to get an appointment within the same month consider yourself extremely lucky. I have previously called 143 times before getting through and recently spent over 20 minutes on hold to get to number 1 in the queue only to be hung up on. I decided to make a trip to the surgery to request an appointment as I couldn’t get through on the phone and was told they’re wasn’t an appointment for 3 weeks and was advised to seek medical treatment for an suspected ear infection from the pharmacy. Obviously the pharmacy couldn’t help but it’s a fantastic way of the surgery fobbing patients off
Visited June 2023
Waterloo Health Centre has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Clare B - Posted on 15 December 2022
I have been a patient here for around 18 years. I don’t go that often but I have needed them for the odd run of the mill issue and some bigger life events. My son is also a patient. Apart from once when a doctor was a little dismissive, I can say that I have left the surgery feeling like I have been seen by an excellent doctor and with the issue resolved or on the way. This morning a doctor saw my son and whilst efficient he was so thorough and careful I was really impressed. Unfortunately we might be moving so I will miss this dependable surgery very much. It also has a spacious waiting room with glass frontage so you can avoid germs by sitting apart or popping outside.
Visited December 2022
Waterloo Health Centre has not yet replied.