Watton Medical Practice
24 Gregor Shanks Way, Watton, Thetford, Norfolk, IP25 6FAContact details and opening times
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Reviews
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Review titled Atrocious
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2023
Unable to get an appointment - website forms are closed down for emergencies only. Have an ongoing health issue and every time I go to make an appointment they are on emergency only. Not able to communicate through website or by phone. This is a frequent issue at this place. The receptionists are rude and make you feel like you’re dirt for needing an appointment. I was Lied to by them about sending my details for a referral, the place they said they were sending it to said they received nothing. Fortunately I live on the boundary of another practice who are supposed to be very good. I hope I never have to step foot in this place again. I wish I could get a refund on my national insurance deductions as I do not get a free health service - I just get to pay for it.
Visited August 2023
Watton Medical Practice has not yet replied.
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Review titled Still helping us.
Rated 5 stars out of 5
by Raymond Hatcher - Posted on 03 July 2023
Despite the incredibly increased demands on the practice they are still helping us with our problems. Over the last few months I have become one of the ‘sick’ who need their help. In my dealings with the practice whether by phone or online they have been kind, understanding and professional. You can see by the massive increase in the medication in bags waiting to be collected at the pharmacy that foot traffic through the surgery has increased massively. They now offer more telephone consultations to help with demand and more and more processed can be handled online. I have a new appreciation for the staff at Watton Medical Practice, they are doing a tough job and they are doing it well. I got one thank them for the way they have looked after me and my illness.
Visited June 2023
Watton Medical Practice has not yet replied.
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Review titled Receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 23 May 2023
I had reason to attend WMP on Monday morning. The patient at the front of queue had very little English and was using the translation app on her phone. The receptionist remained calm and professional throughout a protracted exchange and at no time did she make the young lady feel uncomfortable. Well done that receptionist. My own query was dealt with quickly and efficiently. Praise where praise is due.
Visited May 2023
Watton Medical Practice has not yet replied.
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Review titled Blood test
Rated 5 stars out of 5
by Sandra Sapey - Posted on 25 April 2023
I had a text from the surgery asking for a comment on my visit of 24th Appril for a blood test. I couldn't follow the information given so have decided to give a review on here! I had my blood test - not a mark on my arm today - and had good chat to the nurse who happened to be the COPD nurse at the surgery. I found out that my current meds for the above needed a bit of a tweak and a prescription was ordered for next day collection. The appointment was really good and I felt loads better after some things were explained to me. Let's hope that after the past couple of years we can get back to a sort of normality and renew the relationships we had with staff before covid. I have to have an appointment with the COPD nurse in 3 months and was disappointed that I couldn't pre-book but I was promised that I would get a text to remind me to book nearer the event. All in all a very successful trip.
Visited April 2023
Watton Medical Practice has not yet replied.