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Waverley PMS

37 Waverley Crescent, Plumstead, London, Greater London, SE18 7QU

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Reviews

Displaying 1 to 2 of 2

  1. Review titled Unprofessional staff

    Rated 1 star out of 5

    by Anonymous - Posted on 18 April 2024

    I called to book an appointment to have my blood tests taken but the staff member was unhelpful and abrasive. I had to ask multiple times what the correct process was to have my blood test taken. She pretended to be confused about my request. Surely, this is a GP, so staff should be trained on how to explain the process of taking blood tests. This can be off putting for the older population or non-English speakers. It would be beneficial to make the e-consult form available again as this was very helpful.

    Visited April 2024

    Report as unsuitable

    Review titled Waverley PMS

    Replied on 25 April 2024

    Dear Patient Thank you for your feedback I am sorry you were not happy with your experience however should you wish to discuss further please give me a call 0208 102 2324 Jeanne Practice Manager Waverley Practice

    Report as unsuitable


  2. Review titled Shocking

    Rated 1 star out of 5

    by Anonymous - Posted on 24 March 2023

    After waiting 3 years for a psychiatrist appointment, we attended our appointment, we waited for 40 mins to be told by the Psychiatrist that he was not expecting us and my daughters case had been closed. ( I had to pay for a private psychiatrist for diagnosis and medication just under three years ago due to my daughters situation being dire, The Waverly Clinic would not accept a private diagnosis and said we had to see their own psychiatrist hence why we have had to wait 3 years for an appointment) The psychiatrist was not very empathetic to our situation and I walked away shocked and speechless. The whole service has been shocking from the start. Thank goodness I could borrow money to pay for a private diagnosis otherwise I hate to think what would have happened to my daughter.

    Visited March 2023

    Report as unsuitable

    Review titled Waverley PMS

    Replied on 27 March 2023

    I am sorry you have had such a stressful bad experience - Please feel free to contact me directly so we can discuss and hopefully improve on this - Jan

    Report as unsuitable