Wealden Ridge Medical Partnership
96-98 High Street, Heathfield, East Sussex, TN21 8JDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Truly awful experience
Rated 3 stars out of 5
by Graham French - Posted on 26 February 2025
The process of booking an urgent GP appointmentc needs improvement. The system of calling at 08:00:00 on the dot heavily biases those that are persistently calling and know how to skip all the preamble on the line. I called at exactly 8am, didnt know the extensionuntil i heard options an then was 20 in the q and when i finally got through i was told there were 74 waiting before lines opened. The only way thats possible is those with previous experience get ahead. So this biases heavy users who know how to operate it. It puts those who are infrequent users and need / count on the service at that a disadvantage. How is it acceptable that all morning appts are gone and i have to drive 40 mins to Newick to see the GP. Absolutely broken service. Why is it not possible to see my local GP?
Visited February 2025
Wealden Ridge Medical Partnership has not yet replied.
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Review titled Poor service
Rated 2 stars out of 5
by Paul Longley - Posted on 24 January 2024
After placing my repeat prescription with the surgery pharmacy for seven days, I called in to collect and was told my they couldn’t get my medication, and I’d have to phone around myself trying to find somebody who had them available, a whole week passed and they didn’t bother alerting me of any problems. The previous day was the last of my remaining prescription, I have to wait until I’m very nearly out before I can re-order. So I ended up signing with an online/delivery pharmacy, expecting to finally receive my long awaited prescription Wednesday, but no, Heathfield doctors won’t respond to the approved online pharmacy, so here I am struggling to cope still without medication. Please, if you can achieve any other option, use it, don’t count on Heathfield Surgery
Visited January 2024
Review titled Wealden Ridge Medical Partnership
Replied on 29 March 2024
Dear Mr Longley Firstly, please accept my apologies for the delay in responding to your review. I am very sorry to hear of your experience and would ask that if this issue is still on-going, I am mindful that your review is 2 months old, that you contact me at the practice in order that we can resolve this for you. Kind regards Julie Acey Practice Manager