Weaver Vale Practice
Hospital Way, Runcorn, Cheshire, WA7 2UTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointments
Rated 5 stars out of 5
by Display - Posted on 17 January 2024
I have always been seen whenever I needed to, if no appointments the duty doctor will speak over phone and if they feel it is something needed that day you will be fitted in.Always feel I am listened to and dealt with professionally. The practice has recently updated the phone system, and keep patients updated by text. Nothing to complain about personally at the health centre. I do notice the number of patients that do not turn up for appointments which is displayed in reception, why not cancel.
Visited January 2024
Review titled Weaver Vale Practice
Replied on 19 January 2024
Thank you for taking the time to leave feedback. I am happy to hear that you are happy with the service you have been provided. I am very aware of the number of appointments that are wasted by patients failing to attend and not cancelling in advance. I understand that there are occasions whereby patients are unable to attend, however I am reviewing our policy to look at repeat failures to attend appointments and consider removing these patients from our list. Thank you for taking the time to leave a positive review. I will share this with my team as they do all work extremely hard and don't always receive the positive feedback they deserve Dawn Practice Manager.
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Review titled Diabolical
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2023
I waited 4 weeks for an appointment which was for 5 Oct. Today (4 Oct) I received a text to say that my appointment was cancelled and has been moved to 3 weeks later as a Dr was on long term sick...which of course cannot be helped. Phoning to enquire as to why my appt was cancelled I asked if it was the Dr I was seeing that was off sick to be told "no" but as he is the lead Dr in the practice all of his appts have to be cancelled...really.... how is this fair? I advised that I was now in extreme pain and had no medication to control the pain and needed to be seen so I can be prescribed the medication I need, to be told to phone at 8.30 in the morning. I am furious as this is not a one off appt that has been cancelled it happens on a regular basis. My son has had 4 appointments moved also in the last 2 months due to a Dr being off on long term sickness. He needs his scan results to start private physio but has been told that he has to wait for this Dr to come off long term sick to get the results and no other Dr can provide this information; this is very poor service by the practice...why can only 1 Dr in Weaver vale provide the results of a scan? Priority should be given to patients who have waited weeks for an appointment, although most of the time when making the initial appt it may not be urgent, having to wait a further month or so for another appointment would exasperate their condition.
Visited October 2023
Review titled Weaver Vale Practice
Replied on 18 October 2023
Dear Patient, Thank you for your review. I am sorry that you are unhappy with the service that you have received from the practice and would like to offer our apologies for the appointments which have been changed. Unfortunately we have had five doctors become unwell over the last few months, two of which have been hospitalised, and we are very aware that patients appointments have been changed and for some patients on more than one occasion. Unfortunately this is outside of our control and not something that we are able to plan for. When a doctor is unable to attend work we must prioritise our sickest patients and this is thouse who are accessing a same day urgent appointment and who will become very unwell or be hospitalised if not seen on the same day. We also have to ensure that our doctors who are in work have a safe workload to ensure they can make safe decision for our patients. This means that patients who have a routine appointment booked will be rescheduled. We are aware how difficult it is to obtain an appointment, due to demand on the system, so we will always provide an alternative date rather that just cancel the appointment. If you have an urgent medical need that would result in you becoming seriously unwell if not seen you can contact the practice for an urgent same day appointment. If a doctor has reviewed a result and has asked the patient to make an appointment, they will have a plan in mind as to what the next action is for that patient. Therefore another doctor would be unable to see the patient because each doctor would have a different management plan for their patients. Your son can request a copy of the scan to enable him to start his private physio sessions he does not need to see a doctor to start private treatment. I hope that this explains and once again offer our apologies that your appointments have been rescheduled.
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Review titled Great staff
Rated 5 stars out of 5
by Hannah Glover - Posted on 08 September 2022
Brilliant guidance from new asthma nurse so clear and straight to the point with the respect and understanding we all Human and forgetful. reception staff brilliant as always theses ladies can be rushed off their feet yet still smile and do as much as possible for every one . Honestly doses my head in when people speak to them on disrespectful way they doing their jobs with so many restrictions. Very quick response to prescription text message before I had even returned home saying been signed off by doctor. Thank again
Visited September 2022
Review titled Weaver Vale Practice
Replied on 09 September 2022
Thank you for taking the time to leave a positive review and I am pleased to hear that you are happy with the care that you have received from the staff in the practice. The staff all work really hard to provide the best care possible under difficult circumstances whilst receiving abuse from some patients almost on a daily basis. It is much appreciated that you have taken the time to leave a positive review which will boost the moral of the staff greatly. Dawn Practice Manager