Weeping Cross Health Centre
Bodmin Avenue, Weeping Cross, Stafford, Staffordshire, ST17 0EGContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Weeping Cross Health Centre.
Reviews
-
Review titled Caring and pleasant
Rated 4 stars out of 5
by Anonymous - Posted on 04 April 2023
Although the GP I saw was running 30 minutes late, he gave me more time than is allocated and shows a great interest in getting to the cause of my condition.
Visited April 2023
Review titled Weeping Cross Health Centre
Replied on 11 April 2023
Dear Sir/Madam, Thank you for taking the time to leave your feedback. Surgeries can overrun if GP's need to spend more time patients and I was glad to learn that you were given the time and support you needed. Best Regards Gareth Edwards Practice Manager
-
Review titled Brilliant practice
Rated 5 stars out of 5
by Christine Holford - Posted on 19 April 2023
Always found Weeping Cross Health Centre staff and Drs to be very helpful and always do their best to sort you out
Visited April 2023
Review titled Weeping Cross Health Centre
Replied on 20 April 2023
Dear Christine, Thank you for taking the time to leave your review. Your feedback will be really appreciated by the team at Weeping Cross who will all be pleased to know they have given you the care and support you need. Best Regards Gareth Edwards Practice Manager
-
Review titled Awful .. avoid if you are a new patient ..
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2023
If this was a private business it would need closing . Getting an appointment is more difficult than getting a ticket for the front row of the Coronation . A call on the 5th of April ... after finally getting the call answered after repeated attempts ' We have no appointments available for the whole of April'.. what about May ..'we are not taking appointments for May please call back at the end of the Month ' . I know parts of the NHS are under stress but this is beyond belief .. With prescriptions to get from a private doctor prescribed through the GP and being asked by text to book an appointment .. what hope is there for this practice if you have to wait over a month for an appointment with no doubt when you do ,to be told it'll be another month .. The place wants striking off .. or new management ...
Visited April 2023
Review titled Weeping Cross Health Centre
Replied on 13 April 2023
Dear Sir/Madam, Thank you for leaving your review. We do endeavor to provide the highest standards of care and treatment and I am sorry that this has not been your experience. I can confirm we do have appointments available for May and you should be able to book one. We also have appointments every day for patients who require same-day treatment. If you can contact the Practice with details about your prescription from a private doctor I would be happy to investigate your concerns further and respond fully. Yours faithfully Gareth Edwards Practice Manager
-
Review titled Appointment
Rated 4 stars out of 5
by Kenneth Argent - Posted on 22 April 2023
20 minutes late starting, and the doctor failed to send my prescription to the chemist so I am still waiting to get my tablets
Visited April 2023
Review titled Weeping Cross Health Centre
Replied on 24 April 2023
Dear Mr Argent, Thank you for taking the time to leave your review. We do endeavour to provide the best care and treatment we can and I am sorry that was not your experience. I can see that your appointment time was 20 minutes behind schedule. Unfortunately the patient before you had some complex needs that needed additional time. The Clinical Team will always provide the necessary care and support required but it can lead to delays which we know can very frustrating and we are sorry for any inconvenience this may have caused you. I can see that your prescription was issued on the same day as your appointment. It did however require additional authorisation due to the number of repeats prescriptions being issued. This did lead to a delay and I am sorry for this. The prescription was sent the following day and I hope that you have now been able to collect it. If there is any further help or support we can provide please do not hesitate to contact the team. Best Regards Gareth Edwards Practice Manager