Welbeck Road Health Centre
1B Welbeck Road, Bolsover, Chesterfield, Derbyshire, S44 6DFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Do not use this practice
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
The practice admits that the GPs need to protect their backs over patient care so have repeatedly failed in their duty of care with me as a patient. They made getting my medication and treatment an ordeal every time I had to ring them up. They only take appointment requests between 8-9am but they are usually full before 9:15am, and yet they insist on the message on the phone line telling you the best way to get an appointment in detail before you can get through - this information is only relevant for 15min out of the day so change it! They don't include patients in the conversation about their care, making unilateral decisions without due regard or care for patients. The nursing staff, however, are lovely. I have left the surgery now as I cannot bare the dire level of care any longer as it is damaging to my mental wellbeing.
Visited April 2023
Review titled Welbeck Road Health Centre
Replied on 09 May 2023
Thank you for raising your concerns regarding the Practice and for providing information regarding your experience. Understandably we are not in a position to discuss specific patient matters on this forum and we believe that this matter has already been dealt with separately as per our complaints process. We are sorry that you decided to register elsewhere and we hope that your health needs are met at your new GP Practice. Kind regards, Welbeck Road Health Centre.