Welcome Practice
70-70A Norwood Road, Southall, Middlesex, UB2 4EYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Hanna M - Posted on 26 March 2025
I just wanted to say thank you for holding the Carers Event in November last year. It’s actually been life changing for me to find out about things that are available for carers like myself, that I didn’t even know about. I am now receiving a monthly carers payment which I’m using towards a massage a month. Something that I’d only dreamed about before! I’ve also found out about a charity that gives carers a one night hotel break a year anywhere in the UK! And the Carers Hub in Acton is a great place to go for help, advice or just a chat. Thank you once again for the Carers Event! One more thing, I had an appointment yesterday with the nurse, can I just say that she’s a fantastic nurse and a wonderful person?! She made me feel valued as a patient, took time to listen to me and showed genuine compassion. Lovely lady!
Visited March 2025
Review titled Welcome Practice
Replied on 27 March 2025
Dear Hanna, thank you for your feedback. I am so pleased that we can support our carers in this way and the information you received was rewarding. Thank you for commenting on your experience with the Practice Nurse, I will pass it on. Our staff endeavour to provide a good service to our patients. All feedback is discussed at our monthly staff meeting.
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Review titled Good practice
Rated 5 stars out of 5
by Ravendra Chand - Posted on 12 March 2025
Staff sorted out my urine collection bottle and blood test appointment promptly. I had issues coming to surgery and sitting and waiting as I visit the bathroom every 15 to 30 minutes. My doctors appointment in the surgery was changed to phone appointment on the same day.
Visited March 2025
Review titled Welcome Practice
Replied on 12 March 2025
Dear Mr Chand, thank you for taking the time to add your positive comments regarding your surgery experience. We are available to assist patients to make their appointments as stress free as possible and are glad on this occasion we could help. Louise Practice Manager
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Review titled Great individual
Rated 5 stars out of 5
by Afzal hussain Chowdhury - Posted on 04 March 2025
We went to get a specific vaccination but it wasn’t available and manager went above and beyond to find for us. I really appreciate for her extra attention to the patient. Thank you.
Visited February 2025
Review titled Welcome Practice
Replied on 12 March 2025
Dear Afzal, thank you for your kind comment regarding your experience at the surgery. We appreciate your feedback and are glad we could help on the day. Best wishes, Louise Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 24 December 2024
The receptionist was very helpful with my prescription today. I have had so many problems previously.
Visited December 2024
Review titled Welcome Practice
Replied on 12 March 2025
Dear Patient, thank you for taking the time to provide your feedback regarding your visit to the surgery. We are glad we were able to assist you at this time and hopefully provide a more positive experience in future. Louise Practice Manager
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Review titled Understanding
Rated 4 stars out of 5
by Anonymous - Posted on 30 July 2024
The receptionist listened to my query and tried to find a solution for my unique solution. She was understanding of my needs and I appreciated her time.
Visited July 2024
Review titled Welcome Practice
Replied on 12 March 2025
Dear Patient, thank you for taking the time to add your positive comments regarding the staff. All comments are discussed at regular monthly meetings and we use them for improving our service where necessary. Louise Practice Manager
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Review titled Efficient Receptionist
Rated 5 stars out of 5
by JOEY B. - Posted on 23 May 2024
Called up the surgery and was answered politely and professionally. My request to resked my blood test was granted and actioned favourably.A very efficient, professional and pleasant receptionist. 😊
Visited May 2024
Review titled Welcome Practice
Replied on 28 May 2024
Thank you so much for your feedback Joey. I am pleased that you found the staff helpful and professional during your call. All feedback is discussed at monthly staff meetings. Kind regards Louise Practice Manager
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Review titled Very helpful and efficient.
Rated 5 stars out of 5
by Phyo - Posted on 23 May 2024
I had an excellent experiences with this practice. Especially when they handling and dealing with my requirements and requests. They all have very diplomatic manners and as well as professional in their areas. Wishes to all staffs and clinicians will have a great time together and keep growing. Cheers, Phyo
Visited May 2024
Review titled Welcome Practice
Replied on 28 May 2024
Thank you Phyo, for taking the time to add positive feedback regarding the staff at the surgery. I am pleased to hear that you are satisified with the service you receive from all the team. All feedback is discussed at monthly staff meetings. Kind regards Louise Practice Manager
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Review titled Freindly and proffessional
Rated 5 stars out of 5
by C S Padda - Posted on 30 April 2024
Thank you for being considerate and doing my bloods at short notice. Very helpfull staff. Who treat each patient with respect.
Visited April 2024
Review titled Welcome Practice
Replied on 28 May 2024
Thank you for your positive feedback Mr Padda. The staff work under extremely difficult conditions at times, but it is good to know that they are still helpful and accommodating. Kind regards Louise Practice Manager
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Review titled Great nurse
Rated 4 stars out of 5
by Jaisri Parmar - Posted on 02 April 2024
A really kind lady nurse who checked my blood pressure. She has the patience to explain all. I would recommend her any time to anyone. She did a good job
Visited April 2024
Review titled Welcome Practice
Replied on 08 April 2024
Thank you for your positive feedback Mrs Parmar regarding the surgery nurse. We are pleased that the information was explained to you and you were satisied with your appointment. Louise Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Hanna M - Posted on 05 April 2024
I had a really good experience today at the appointments for my two sons who have special needs. Upon arrival at the surgery, reception staff were welcoming and friendly. Appointment was nearly on time. Nurse was friendly, professional and asked relevant questions. She was calm and I felt comfortable speaking with her. We left the appointment feeling valued and confident that my suggestions for the referral for one of my sons will be followed through. Thank you for caring.
Visited April 2024
Review titled Welcome Practice
Replied on 08 April 2024
Thank you for your kind comments Hanna. We appreciate you taking the time to bring the boys to the surgery for thier reviews and for your positive feedback. The staff discuss all feedback at regular meetings and are pleased that patients feel supported with the work they do. Kind regards, Louise Practice Manager