WELL STREET SURGERY
28 Shore Road, Hackney, London, Greater London, E9 7TAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dreadful administration
Rated 1 star out of 5
by Andrew Westcott - Posted on 24 April 2023
As usual , I find that the practice cannot be bothered to update my records by reading , understanding and acting upon letters from U C L H concerning my appointments, health and/or prescription updates. This is quite shocking. And then it takes over an hour to get through to the Surgery to speak to someone about it. A nice receptionist, who, because of your streamlined procedures, cannot put me through to any one to talk to about the changes needed in my prescribed drugs. Result? Repeat prescription will be delayed. Please note that this is not the first time this has happened. I now realise that letters from consultants are not even read or attached to my notes. If they were, then why are repeat prescriptions not changed as a result? This is not an acceptable level of service. Get a grip, for goodness sakes. Practice Management needs to be improved, or better still changed..
Visited April 2023
Review titled WELL STREET SURGERY
Replied on 26 April 2023
Dear Andrew Westcott, thank you for your feedback which I understand has already been discussed with you by our Practice Manager Sherine Sallion. We hope that you will be more satisfied with our service going forward. Dr J Mackenzie (GP Partner, Well Street Surgery).
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Review titled bad management of this practice
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2023
very bad system of booking appointments. this inflexible system does not acknowledge or takes into any consideration individuals with difficulties in accessing the online system. unhelpful and inconsiderate people answering the phones who only know to direct you to the online system. Is our health in the hands of 'a computer says no' system?
Visited March 2023
Review titled WELL STREET SURGERY
Replied on 17 April 2023
Dear patient, thank your for your feedback. I am sorry to hear that you have had difficulties in accessing our care and with our online system. If you are unable to complete an online request then a receptionist should be able to do this on your behalf. All requests for a GP appointment (whether submitted online by a patient or online via a receptionist) are now triaged by a duty doctor who decides on the most appropriate course of action. Thank you again for your comments which will help us look at ways in which we can improve. Should you wish to discuss any aspect of your care in further detail please contact us at CAHCCG.wellstreetsurgery@nhs.net. Thank you. Dr J Mackenzie (GP Partner, Well Street Surgery).
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Review titled Incredibly rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2023
Absolutely appalled by the treatment I received by one of the receptionists on the phone today. I asked for some advice and guidance and they were rude, hostile, and passive aggressive. When I politely called them out for being passive aggressive but thanked them anyway, they immediately hung up on me. Very disgusted by the way this clinic is ran.
Visited February 2023
Review titled WELL STREET SURGERY
Replied on 17 April 2023
Dear patient. Thank you for your feedback. I am sorry to hear that you felt the receptionist you spoke to was rude, hostile, and passive aggressive. This is certainly not how we have trained any of our staff to be. Please contact us at CAHCCG.wellstreetsurgery@nhs.net with your name, date of birth and date/time of the call and we can look into this in more detail. All calls are recorded for training and monitoring purposes. Thank you. Dr J Mackenzie (GP Partner, Well Street Surgery).
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Review titled Very supportive
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2023
I have a long term illness and the Well Street practice have been helpful with everything, getting me to specialists, dealing with my employer, benefits, everything. As it's a large practice there are also some specialist staff onsite.I would recommend Well Street to anyone.
Visited January 2023
Review titled WELL STREET SURGERY
Replied on 17 April 2023
Dear patient, thank you for your feedback and 5 star rating. It is great to hear that you have found our team helpful and that you would recommend us to anyone. Your positive comments are much appreciated and will be shared with the rest of the team. Dr J Mackenzie (GP Partner, Well Street Surgery).
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Review titled First Contact Physio
Rated 5 stars out of 5
by Paula Shaw - Posted on 26 November 2022
I had an appointment with the physio about a painful elbow (following a fall). The appointment was thorough and I was made to feel at ease. The First Contact Physio gave me exercises to help and said he would be in touch. He later phoned me and suggested a referral for an x ray. He let me know the results of the x ray and suggested a referral to physio. His onward referrals were clear and timely and I have an appointment in December. This was not an emergency and I was very impressed by the care shown by the member of staff He was excellent and an asset to Well St Surgery.
Visited November 2022
Review titled WELL STREET SURGERY
Replied on 30 November 2022
Dear Paula Shaw, thank you very much for your feedback and your positive comments about the service that you received from one of our First Contact Physiotherapists. We are very lucky to have them as part of our team and I have forwarded on your comments to them. Thanks again for taking the time to provide us with your feedback. Dr J Mackenzie (GP Partner, Well Street Surgery)
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Review titled Dedicated and caring practice
Rated 5 stars out of 5
by Daniel - Posted on 01 September 2022
My family has been going to Well Street Service for over 5 years. We've received a lot of excellent care from them over the years. Lots of great doctors, who are obviously very busy, but take the time to try to figure out what is wrong and work with you for possible solutions.
Visited July 2022
Review titled WELL STREET SURGERY
Replied on 10 November 2022
Dear Daniel, thank you for taking the time to provide us with your feedback and kind words. It is great to hear that your experience of Well Street Surgery is that of a dedicated and caring practice. We are trying our best and it is reassuring to hear that you feel you have received a lot of excellent care over the years. Thank you again for your 5 star review and positive comments which will be shared with rest of the team. Dr J Mackenzie (GP Partner, Well Street Surgery)