WellBN Healthcare
18-19 Western Road, Hove, East Sussex, BN3 1AEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2023
Near impossible to get an appointment. If you're lucky enough to get to see a doctor, they're running very late and want you out quickly to catch up with their delays. They won't check your medical history and will prescribe medicines that are not appropriate. Average appointment time in my experience is around 2 minutes. They seem to find time for a chat and fresh cup of tea while you wait though.
Visited March 2023
Review titled WellBN Healthcare
Replied on 25 April 2023
I'm sorry that this has been your experience of our services. I note that you have posted anonymously. If you get in touch with us to give your contact details, I will arrange for this to be investigated. Thanks
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Review titled Forgotten about
Rated 2 stars out of 5
by Stephen - Posted on 20 March 2023
I phoned the reception on Thursday and after waiting 25min to be answered I left a message with the receptionist for a pharmacist to contact me with regard to my medication. Unfortunately it is know Monday evening and I haven't heard a thing about weather I should be taking my medication or not?.
Visited March 2023
Review titled WellBN Healthcare
Replied on 25 April 2023
I'm sorry that your message wasn't acted on. Please would you contact us again so that we can check that your medication needs have now been met? (We cannot contact you as we dont have your contact details) Thanks
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 02 March 2023
Firstly, the reception team have always gone way above and beyond every time I’ve interacted with them. The quality of care from the practitioners is brilliant - understanding and informed. The online klinik system is easy to use and responses are always prompt. I have zero complaints and highly recommend this practice.
Visited February 2023
Review titled WellBN Healthcare
Replied on 25 April 2023
Thank you for taking the time to give positive feedback. I will share your comment with the practice team
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Review titled Amazing GP
Rated 5 stars out of 5
by Mark - Posted on 25 January 2023
We have always had the very best attention from WellBN. Online referal is easy and you are always called back quickly. And seen quickly too. I made a referal at 8 am, got a text at 11, replied and seen at 3.15, refered for an X-ray at the polyclinic and was back in my car at 3.35 having had the X-ray. I don’t know how you do it with the underfunding of the NHS for the last 13 years but please keep it up and share your success with someone in government, you obviously have this sewn up.
Visited January 2023
Review titled WellBN Healthcare
Replied on 25 April 2023
Thank you for taking the time to give positive feedback. I will share your comment with the practice team
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Review titled Great staff, terrible booking system
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2023
I am writing to express my deep dissatisfaction with the service I have received from the practice. In particular, I am extremely unhappy about the difficulty I have experienced in making an appointment at the surgery or by phone. While I understand that this was due to Covid restrictions, these have now been lifted, and I do not understand why it is still not possible to make appointments by phone. I have tried to use your online appointment system, but I have found it to be confusing and extremely long-winded. It is frustrating that I am forced to navigate a complex system just to make an appointment, when a simple phone call should suffice. I have tried multiple times to make an appointment using the online system, but it has been a difficult and unpleasant experience each time. I believe that access to healthcare should be as easy and straightforward as possible, and your current system falls far short of this standard. I urge you to reconsider your approach and make it easier for patients to access the care they need. I would appreciate a response to this letter, and I hope that we can work together to improve the service you offer.
Visited January 2023
Review titled WellBN Healthcare
Replied on 25 April 2023
Thank you for taking the time to give this feedback. I know that our appointment system is not popular with all our patients. If you find the appointment request form difficult, then please phone the practice and one our receptionists will help to complete it for you. Thanks
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Review titled Wonderful practice
Rated 5 stars out of 5
by Sarah Hitchcock-Hulme - Posted on 18 January 2023
I have been under this practice for a number of years now. I have always been seen and helped when I have needed it. The reception staff are very kind and helpful. The practice has a wonderful team all round. Ongoing care remains high even considering current and previous national issues. I would highly recommend them.
Visited January 2023
WellBN Healthcare has not yet replied.
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Review titled Be aware - different clinic sites
Rated 4 stars out of 5
by Anonymous - Posted on 12 January 2023
I was mortified to realise I'd presented at the wrong clinic site for my follow up appointment. What a waste of NHS time. Check which clinic your appointment is at, because the text message reminder may not be clear if you've never heard if the other locations.
Visited January 2023
Review titled WellBN Healthcare
Replied on 25 April 2023
Thanks for the feedback - I'm sorry that this happened. We know there is a problem with our texting system. We are working to get them fixed so I hope these errors will become less and less.
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Review titled Efficient & caring
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2023
I have always found WellBN to be an excellent practice - for myself, and my two children. Our needs have always been met, communication systems work, and their approach is compassionate. Grateful to be a patient at this surgery - thank you to everyone who works at the practice
Visited January 2023
Review titled WellBN Healthcare
Replied on 25 April 2023
Thank you for taking the time to give such lovely feedback. I will share your comment with the practice team
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Review titled Brighton Health & WellBN Centre
Rated 1 star out of 5
by E Sellings - Posted on 07 December 2022
A terrible practice, uncaring, unprofessional staff and GP, and badly managed. The waiting phone times/on hold are unreasonable, around 40 minutes if you need help and you also get cut off during the wait. Shameful really, seems they try to pass the buck, terrible communication between doctors/staff. The GP says/promises to act but nothing happens and you are left in the dark, without medication for months. Frustrating, how can you justify calling yourselves Health and Wellbeing if you don't care? This practice is rated 'Inadequate' by the Care Quality Commission. Why is it not shut down until changes are made by the management remains unclear.
Visited December 2022
WellBN Healthcare has not yet replied.
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Review titled Accessibility could be improved
Rated 3 stars out of 5
by Anonymous - Posted on 05 September 2022
I've been with this practice for a few years. I don't really use my gp but when I needed help in 2020 with mental health/nhs burnout stuff, they were fantastic. Really above and beyond. I've been trying to book a routine appointment to discuss foot pain for over a week now and was today called outside the specified appointment I'd submitted online and therefore couldn't take the call: a waste of a clinician's time. I work in primary care so I'm not into gp bashing but the 'no routine appointments by phone' thing is really rubbish and should be reviewed in my opinion. After waiting for an hour on hold I spoke to a lovely reception person who clarified my original booking and ensured (I hope) that it would go ahead as requested. It's not urgent and I'm not unwell but if I was I would lose the will to live with the current system. This is how people end up in a&e. Could do better.
Visited September 2022
WellBN Healthcare has not yet replied.