WellBN Healthcare
18-19 Western Road, Hove, East Sussex, BN3 1AEContact details and opening times
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Reviews
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Review titled Accessibility could be improved
Rated 3 stars out of 5
by Anonymous - Posted on 05 September 2022
I've been with this practice for a few years. I don't really use my gp but when I needed help in 2020 with mental health/nhs burnout stuff, they were fantastic. Really above and beyond. I've been trying to book a routine appointment to discuss foot pain for over a week now and was today called outside the specified appointment I'd submitted online and therefore couldn't take the call: a waste of a clinician's time. I work in primary care so I'm not into gp bashing but the 'no routine appointments by phone' thing is really rubbish and should be reviewed in my opinion. After waiting for an hour on hold I spoke to a lovely reception person who clarified my original booking and ensured (I hope) that it would go ahead as requested. It's not urgent and I'm not unwell but if I was I would lose the will to live with the current system. This is how people end up in a&e. Could do better.
Visited September 2022
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