Welling Medical Practice
2 Danson Crescent, Welling, Kent, DA16 2ATContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Shocking practice.
Rated 1 star out of 5
by Anonymous - Posted on 05 August 2024
I came today and have had to wait over 2 hrs for a walk in appointment, despite being 3rd through the door. Unsuprising as they cancel appointments regularly without notice, unreliable walk in service (1 doctor to 30+ patients), unhelpful staff, no appointments, unwilling to help, offering telephone appointments for physical illness instead of in person. Terrible service. Would never recommend.
Visited August 2024
Welling Medical Practice has not yet replied.
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Review titled Practice in need of new manager
Rated 3 stars out of 5
by Anonymous - Posted on 12 June 2024
For a third time within a period of 3 months I was booked by administrator for a telephone appointment with a GP doctor and I have now been waiting for more than 2h I am sure that the doctor is most probably even not advised of that call they need to make. The administration is lazy, unprofessional, rude. In case of a doctor being delayed or changed by another doctor is to be announced immediately to the patients. In surgeries and hospital departments there are whiteboards and electronic news updates of any delays. If there is a change of a telephone call, the patient is to be advised by phone by the admin staff. But this surgery 's admin staff is actually not updating data or patients, most probably as I said the doctor is unaware they had to make a call two hours ago. The management of the practice does not know how to link the administrative work with the doctors' work and there is no coordination. They should find a way on a meeting how to check in the phone calls for the doctors. Patients cannot stop working expecting a call for 09:10am and that call doesn't come. If you happen to ask for something in receptions ( both branches) the receptionists are pompously grumpy. No need to stress that such unpleasant attitude and extremely poor organisation, does not let patients to connect closer to the GP s and see their medical expertise.
Visited June 2024
Welling Medical Practice has not yet replied.
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Review titled Good Doctors
Rated 4 stars out of 5
by H.pugh - Posted on 19 January 2024
Surgeries seem to be getting a lot of flack for poor performance, but my recent experiences with two separate doctors at the surgery has been extremely good. Thank you both for being patient and listening and the lady doctor I saw on my most recent visit was brilliant.I am not sure if she is a permanent doctor at the practise because if not they should seriously consider making her a permanent member of staff.Lovely lady and,very professional with a wonderful patient manner.
Visited January 2024
Welling Medical Practice has not yet replied.
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Review titled Over subscribed and unable to provide service.
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2023
Luckily I rarely have the use the services of a GP. This is particularly lucky as I am registered at Welling Medical Practice and you can hardly ever get through when you call and if you do then you are unlikely to get an appointment. They rely on people using 111 and out of hours services to get treatment. Some of the administrative staff are very helpful, but if I had not been aware of the process I needed for a particular referral it would have been sent to the wrong place. This is after months of me chasing it up and the referral originally being sent to the wrong place. You really need to be someone who can advocate for themselves if under this surgery. It is clear they are over registered and cannot meet the needs of the large patient list they have. I am hoping to be able to change surgeries.
Visited April 2023
Welling Medical Practice has not yet replied.