Welling Medical Practice
2 Danson Crescent, Welling, Kent, DA16 2ATContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Pointless
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2025
I struggle to talk openly on the phone so I tried to book an appointment via online app for months but there were none. Eventually I emailed the surgery and to be fair, they contacted me the next working day. I requested a double appointment as I wanted to discuss issues in depth. The appointment was rushed (only a single was booked) and the GP didn't really seem to care about my concerns. I find it really hard to ask for help and this is exactly why. Left feeling like I was taking up their time. Got a link to watch a video and X-ray. I'm sure neither will resolve my medical issues. Didn't get time to discuss other issues or concerns such as cancer test.
Visited April 2025
Review titled Welling Medical Practice
Replied on 10 April 2025
Thank you for your feedback regarding your appointment with the doctor this morning. I was sorry to hear about your experience and appreciate you bringing this matter to our attention. Feedback from patients and their relatives is invaluable in helping us review and improve our services. I would like to respond to your concerns as outlined in your review and previous email: Please be assured that you are welcome to request an appointment through reception without providing full details of the reason. You may simply state that it is a private matter and, if needed, request a double appointment. Unfortunately, our online booking system only allows single appointments to be booked at this time, which is why a double slot could not be selected online. Your email requesting an appointment was received on Saturday at 00:27. As indicated in our automatic reply, appointment requests cannot be actioned via email and should be made by contacting the surgery directly—which you did. During your call, you were advised that there were no double appointments available at that time. You agreed to proceed with a single telephone consultation for one concern, and this was booked accordingly. Following a review of your consultation, I can confirm that the doctor spent 13 minutes with you, exceeding the standard allocated time for a single appointment. During the consultation, the doctor provided tailored exercises for your specific condition and arranged for an X-ray. The results of this investigation will help determine whether a referral to secondary care is necessary. As discussed during our telephone conversation, I advised you to continue requesting double appointments when needed, and I have now added a note to your record to ensure this preference is considered in future bookings. Thank you once again for your feedback, and please don’t hesitate to contact us if you have any further concerns. My email address is florence.adewunmi1@nhs.net F Adewunmi Mrs. Florence Adewunmi Practice Manager.
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Review titled Shocking practice.
Rated 1 star out of 5
by Anonymous - Posted on 05 August 2024
I came today and have had to wait over 2 hrs for a walk in appointment, despite being 3rd through the door. Unsuprising as they cancel appointments regularly without notice, unreliable walk in service (1 doctor to 30+ patients), unhelpful staff, no appointments, unwilling to help, offering telephone appointments for physical illness instead of in person. Terrible service. Would never recommend.
Visited August 2024
Welling Medical Practice has not yet replied.
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Review titled Practice in need of new manager
Rated 3 stars out of 5
by Anonymous - Posted on 12 June 2024
For a third time within a period of 3 months I was booked by administrator for a telephone appointment with a GP doctor and I have now been waiting for more than 2h I am sure that the doctor is most probably even not advised of that call they need to make. The administration is lazy, unprofessional, rude. In case of a doctor being delayed or changed by another doctor is to be announced immediately to the patients. In surgeries and hospital departments there are whiteboards and electronic news updates of any delays. If there is a change of a telephone call, the patient is to be advised by phone by the admin staff. But this surgery 's admin staff is actually not updating data or patients, most probably as I said the doctor is unaware they had to make a call two hours ago. The management of the practice does not know how to link the administrative work with the doctors' work and there is no coordination. They should find a way on a meeting how to check in the phone calls for the doctors. Patients cannot stop working expecting a call for 09:10am and that call doesn't come. If you happen to ask for something in receptions ( both branches) the receptionists are pompously grumpy. No need to stress that such unpleasant attitude and extremely poor organisation, does not let patients to connect closer to the GP s and see their medical expertise.
Visited June 2024
Welling Medical Practice has not yet replied.
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Review titled Good Doctors
Rated 4 stars out of 5
by H.pugh - Posted on 19 January 2024
Surgeries seem to be getting a lot of flack for poor performance, but my recent experiences with two separate doctors at the surgery has been extremely good. Thank you both for being patient and listening and the lady doctor I saw on my most recent visit was brilliant.I am not sure if she is a permanent doctor at the practise because if not they should seriously consider making her a permanent member of staff.Lovely lady and,very professional with a wonderful patient manner.
Visited January 2024
Welling Medical Practice has not yet replied.
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Review titled Over subscribed and unable to provide service.
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2023
Luckily I rarely have the use the services of a GP. This is particularly lucky as I am registered at Welling Medical Practice and you can hardly ever get through when you call and if you do then you are unlikely to get an appointment. They rely on people using 111 and out of hours services to get treatment. Some of the administrative staff are very helpful, but if I had not been aware of the process I needed for a particular referral it would have been sent to the wrong place. This is after months of me chasing it up and the referral originally being sent to the wrong place. You really need to be someone who can advocate for themselves if under this surgery. It is clear they are over registered and cannot meet the needs of the large patient list they have. I am hoping to be able to change surgeries.
Visited April 2023
Welling Medical Practice has not yet replied.