Wellington Medical Practice
Chapel Lane, Wellington, Telford, Shropshire, TF1 1PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible patient care
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2022
If you want a receptionist to tell you you may have cancer but you do not need to see a gp this is the practice for you…..if you need a practice where they don’t know the complaints procedure, if they even have a practice manager or who cqc are….then again the practice for you….to have a locum nurse practitioner agree that the level of care you have received is appalling says a a lot! And that the receptionist has given you incorrect information! Being told by a receptionist you don’t need to see a gp or why you are bothering to ask for test results……being text instead of having a phone appointment or better yet having some results explained to you on a prescription label having had no contact with a gp???sending patients to a and e as they have no appointments
Visited October 2022
Review titled Wellington Medical Practice
Replied on 19 December 2022
We are sorry that you have felt the service you have received has not been up to the standard you would expect. If you would like to email your concerns to wmp.complaints@nhs.net we can look into your concerns further.
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Review titled Great nurses
Rated 3 stars out of 5
by Tessa Roberts - Posted on 25 October 2022
Have been under the nurses from June to October this year sometimes twice a week but always weekly . I would like to say a big "Thank You" to the nurses for their excellent care . I'm sure I am one of many that are so thankful of their excellent care. The Wellington Health Centre itself does need improving on the running of it. As many have said to phone in takes an hour on hold. Its not patient friendly even if you are old they don't care you have to go through their rules which do not seem to be the same in other practices and very often cause more stress than is necessary. I will end this review on the care of the nurses that I have been under "thank goodness we have them" and I hope you get reward you deserve. friendly. Patients
Visited October 2022
Review titled Wellington Medical Practice
Replied on 19 December 2022
Thank you for your feedback. If you would like to email any concerns to wmp.complaints@nhs.net we can look into your concerns further.
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 14 September 2022
Impossible to get through on the phone, Have been registered with this practice for three years and have never had a face to face with a doctor
Visited September 2022
Review titled Wellington Medical Practice
Replied on 19 December 2022
We are sorry that you have felt the service you have received has not been up to the standard you would expect. If you would like to email your concerns to wmp.complaints@nhs.net we can look into your concerns further.
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2022
After waiting over 1hr 10 minutes for someone to answer the phone,I explained why I needed to either speak or see a doctor or nurse,I was just told there were no appointments at all and to try the next morning or speak to a pharmacy!.. its disgusting! I actually explained I'm in pain,whoever I spoke to didn't even do the usual speaking to clinician to see what they suggest
Visited September 2022
Review titled Wellington Medical Practice
Replied on 19 December 2022
We are sorry that you have felt the service you have received has not been up to the standard you would expect. If you would like to email your concerns to wmp.complaints@nhs.net we can look into your concerns further.
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Review titled Shocking service
Rated 1 star out of 5
by Anonymous - Posted on 22 September 2022
Impossible to get through on the phone, you can not see a gp. They either refer you to a local hospital see a gp there instead, or you speak to a nurse on the phone who is wonderful and must be very overworked, but even then you can’t find out when you will be called and if you miss the call due to having a job, you have to ring again for a very long time. I feel that essentially I don’t have access to a gp.
Visited September 2022
Review titled Wellington Medical Practice
Replied on 19 December 2022
We are sorry that you have felt the service you have received has not been up to the standard you would expect. If you would like to email your concerns to wmp.complaints@nhs.net we can look into your concerns further.
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Review titled Need more staff to answer phones
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2022
Trying to get through to wellington medical practice in a reasonable time is virtually impossible. It is regularly more than an 30 minute wait on the phone lines. Just employ more people to answer calls!!
Visited September 2022
Review titled Wellington Medical Practice
Replied on 27 September 2022
Thank you for your feedback. We are aware of an increase in call waiting times and are actively recruiting more staff to help with this. If you wish to discuss this further please contact wmp.complaints@nhs.net
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Review titled Menopause
Rated 5 stars out of 5
by Melanie Jones - Posted on 07 August 2022
Rang on Wednesday lunchtime & after a 15 minute wait was answered by a friendly receptionist who took down my details, asked why I was calling & asked for a brief outline of my reason for calling. I was asked to hold, within a couple of minutes I was told that I would receive a call later the same day. Late afternoon I received a call from one of the Nurse Practitioners. They introduced themselves, knew I was calling for help with my menopause symptoms & asked me to elaborate to enable them to give me the best guidance. After a few more questions I was told there would be a prescription waiting for me at a local pharmacy, the Nurse Practitioner went into detail about the medication, how best to use it, possible side effects etc. I wasn't rushed or made to feel I was an inconvenience & was advised if there were any problems after starting the medication to call back. There will be a review in 3 months time to check how I was feeling & if it was working.
Visited August 2022
Review titled Wellington Medical Practice
Replied on 19 December 2022
Dear Ms Jones Thank you for your positive feedback, we will be sure to pass it on to our clinical team.
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Review titled Amazing!
Rated 4 stars out of 5
by Sal - Posted on 05 August 2022
Had a really lovely appointment in July with I believe a nurse or GP, she was really reassuring, kind and professional and gave me lots of useful information for the problem I came in with. I felt like I could share and ask about things I would usually not feel as comfortable sharing about both physical and mental, and she not only made me feel better but also used humour as a useful tool! Thank-you very much for the brilliant service, I felt it was exceptional! Really appreciate it and has definitely made me feel more inclined to ask for help when I do really need it. Slightly bad aspects only to do with the telephone services: Although it was difficult to get an appointment over the phone and with long waiting times and needing to call several times to get an appointment, I think this is the only aspect that lets this practice down (and let’s be honest I was happy with a cup of tea waiting), the service is good overall! Update: also discovered NHS app to book appointments with and was extremely quick and easy so maybe I’ll do this next time anyway and decrease amount of calls, win-win!
Visited July 2022
Review titled Wellington Medical Practice
Replied on 19 December 2022
Dear Sal Thank you for taking the time to leave your feedback, we will make sure this feedback is passed on to the team.
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Review titled Terrible Service - Do not bother!
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2022
Where do you start? Firstly, I appreciate the NHS is busy. However, this practise is a waste of time. They never answer the phone, use COVID at every opportunity and it's poorly managed from top to bottom. When you do get to see a medical profession (Not sure GP's exist anymore at this practise, as you have to be on deaths door to see one). I write this as I've been on hold for 2 hours 16 minutes to be told 'were assisting other patients'. Useless service.
Visited July 2022
Review titled Wellington Medical Practice
Replied on 19 December 2022
We are sorry that you have felt the service you have received has not been up to the standard you would expect. If you would like to email your concerns to wmp.complaints@nhs.net we can look into your concerns further.