Wellington Medical Practice
Chapel Lane, Wellington, Telford, Shropshire, TF1 1PZContact details and opening times
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Reviews
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Review titled call 111 it’s quicker to see a gp
Rated 1 star out of 5
by Anonymous - Posted on 10 August 2024
This practice has been going down bank for years. I should have left years ago when they incorrectly diagnosed my irretrievable hip arthritis needing a full hip replacement as “normal wear and tear as we get older” thank god I sought a second opinion. To try and be deemed worthy of an appointment at this practice be prepared to play a game of Chinese whispers and to explain your symptoms to a non medically qualified receptionist for them to then speak to a clinician to deem if you can see a GP. Even when you are deemed suitable for an appointment their first available gp appointments are sometimes a week later!!! I had worsening infections on my leg from multiple mosquito bites despite having antibiotics from the pharmacy (who I went to first as per nhs advice) one infection site now measured 20cm in diameter and was continuing to get bigger and worse and all advice says to see a gp - they offered me an appointment a week later which and I quote was their first available gp appointment despite me telling them how bad the infection was getting and I was told to seek help elsewhere if I could not wait. I went back to the pharmacist who saw me and said I needed to call gp today for an appointment today - well no point doing that so I have been forced to call 111 and ended up at the hospital adding to their already bursting demand where the doctor there said “that was useful” when I told her of my appointment offered she then removed and dressed one of my blisters and put me on the maximum dose of antibiotics and told me to watch for 24 hours to see if they are effective and if not gave me a prescription of a different antibiotic. Thank god yet again I didn’t wait the week to see my gp doctor in line with the practice offering. Cellulitis is not something to be trifled with and it would have been me left with the consequences - not the staff at the gp. I complained - don’t bother from any of the negative reviews left here - they admit no fault and take no accountability or reflective practice/organisational learning. I was told sorry I felt I had not received the service I wanted but they did tell me to go elsewhere! I will be moving me and my family elsewhere which I should have done years ago and I would recommend not joining up to this practice.
Visited July 2024
Review titled Wellington Medical Practice
Replied on 12 August 2024
Thank you for your feedback. We apologise that you have been unsatisfied with the service you received, and the response to your complaint. If you would like to discuss this further please contact the practice.
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Review titled Horrible Practice. Wicked staff members who do not care
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2024
I have had numerous bad experiences with the practice and something has to be done. Here are a few of my experiences : 1. Wife was pregnant Spring of 2023, started feeling little baby movement and got concerned. Called GP for initial examination and they dismissed the request as trivial. Only for us to have a miscarriage 2mothns later. 2. Son was 1.5years 2023, high temperature ,cold and fever. Brought him in for examination, again dismissed saying nothing can be done as it is normal. Only for condition to escalate and ended up in A&E 3. Wife pregnant in 2024, Midwife did not book her whooping cough vaccine. Rescheduled at the GP at 29weeks. Arrived 5mins late, only to be turned back. Yet this GP is never ontime for appointments, average 40mins delay every visit. The list goes on, but will stop here. Something really needs to be done and this practice needs to be held accountable before people actually start losing their life from incompetence and just disregard for people's lives.
Visited May 2024
Review titled Wellington Medical Practice
Replied on 12 August 2024
Thank you for your feedback, we apologise that you feel you did not receive the service you expected. If you would like to discuss this further please contact the practice.
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Review titled Disgusted
Rated 2 stars out of 5
by Anonymous - Posted on 07 May 2024
My one year old son has been unwell for weeks. I called the practice at its opening time (08:30) and was waiting for 25 minutes, which is fine. My call was eventually answered by someone who obviously hadn't realised they had answered the phone. I was repeatedly saying hello, as they pressed buttons on the phone and then cut the call. I immediately called back and couldn't get through as there were too many callers. It took me until gone 10:00 to get through again. After eventually getting through, I was told a doctor would call me back shortly. After over an hour I called again and was told that I had been booked in for 12:00. Very kind of them to let me know that. Upon seeing to locum GP, she referred to my son as 'It' and when I was answering her questions about Him! She got irritated that I was taking too long to answer and kept cutting me off by repeating the same question. I'm absolutely appaled by the treatment I was given today and think the staff need some serious improvement.
Visited May 2024
Review titled Wellington Medical Practice
Replied on 12 August 2024
Thank you for your feedback, we apologise that you feel you did not receive the service you expected. If you would like to discuss this further please contact the practice.
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Review titled Rude and useless !
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2024
After getting a call back speaking to a pharmacist ( not a GP ) who knows nothing about me & my illnesses she requested bloods to be done but messed up my blood forms using my childhood address from 35+ years ago , receptionist refused to request my right address on the form insisted it wasnt done by my practice lol , This receptionist is always the same shes an a** now im in limbo what todo they wont do my bloods until address is changed on the form which has to be done by my GP . Absolutely shocking staffing who dont want to do anything ( my GP is excellent when you can get an appointment with them very rare ) Receptionist is the problem always has been dosent want todo naff all, ivev been with this practice since birth im now 48 , past few years this practice has gone down hill !! Still needs alot of improvement they are messing with peoples lives !!
Visited February 2024
Review titled Wellington Medical Practice
Replied on 12 August 2024
Thank you for your feedback, we apologise that you feel you did not receive the service you expected. If you would like to discuss this further please contact the practice.
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2024
Absolutely shocking Doctors. Filled in travel forms which they lost then had to go back and fill in again…. Asked for a prescription for myself as I had one last time and now they saying they don’t give it on prescription.
Visited February 2024
Review titled Wellington Medical Practice
Replied on 12 August 2024
Thank you for your feedback, we apologise that you feel you did not receive the service you expected. If you would like to discuss this further please contact the practice.
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Review titled Very unprofessional service
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
Phoned for an appointment as my son has been ill ,was promised to hear back from a clinician. I got a call back however the so called clinician declined to speak with me and passed on messages through the call handler..who was just as rude. Am a clinician myself and know that this is not in any way shape or form how to deliver a safe,caring or efficient service..
Visited January 2024
Review titled Wellington Medical Practice
Replied on 12 August 2024
Thank you for your feedback, we apologise that you feel you did not receive the service you expected. If you would like to discuss this further please contact the practice.
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Review titled Felling let down
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2024
The practice phone message waiting system message isnt empathetic or helpful and conveys a treatening, accusatory, unhelpfull tone to callers, this is the last thing thats appropriate for those seeking medical assistance.
Visited January 2024
Review titled Wellington Medical Practice
Replied on 10 January 2024
Thank you for your feedback, if you would like to contact the practice at wmp.complaints@nhs.net we can discuss this further.
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Review titled Appaling Practice
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2024
Requests to see a Dr has never been prompt or easy now the electronic system is time consuming, calls not answered and return call requests not returned and telephone staff unhelpful and obstructive.
Visited January 2024
Review titled Wellington Medical Practice
Replied on 10 January 2024
Thank you for your feedback, I am sorry to learn that you are unhappy with the new e-consult system. We have received lots of positive feedback from other patients using the system. If you would like some support to use the system, please contact the practice at 01952 226000.
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Review titled Great practice
Rated 5 stars out of 5
by Susan Buttle - Posted on 17 December 2023
I had a problem so I spoke to my practice receptionist, soon after I had a call from the duty Doctor who listened to my symptoms .. I had to collect antibiotics from the chemist soon after. A few days earlier my husband rang about a problem following surgery, he was seen by the duty doctor 30 minutes later. I think we are so lucky with our Medical Centre they do their very best for us.
Visited December 2023
Review titled Wellington Medical Practice
Replied on 10 January 2024
Thank you for your feedback. It is very much appreciated. This has been shared with the rest of the team.
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2023
Rang at 14.00 as asthma symptoms had worsened. Call handler put me hold to speak with a clinician. Response was the practice was at full capacity so advised to call NHS 111. I asked to speak to practice ma ager but was informed this was not possible. Appears that unless you are lucky to get a call answered in the morning you won't get a service. Out of capacity but still taking on new patients. This practice has been rated sub standard previously and urgently requires the relevant authority to review it
Visited November 2023
Review titled Wellington Medical Practice
Replied on 10 January 2024
Thank you for your feedback, we now operate an e-consult service to assist patients contacting the practice. If you wish to discuss your complaint further please contact wmp.complaints@nhs.net