Wellington Way Health Centre
Wellington Way Centre, 1A Wellington Way, London, E3 4NEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unable to book an appointment for my 1 year old son
Rated 1 star out of 5
by Rume - Posted on 20 October 2022
I have called 4 times to book my sons 1 year vaccinations, however every time I call I am told the same thing - the nurses diary isn't open for the following month call back. My son is now 15 months old and unvaccinated because it is deeming to be impossible to even book an appointment with the nurse at the GP. I am having to wait 20 mins each time I need to speak to reception and it is really big inconvenience right now because I am a working mother who has to make time for this during my working hours. I do not understand why something so simple is being made so difficult. I even asked if there was anything they can do to make this easy for me, however I was told to just call back again next week for the 5th time! This is ridiculous because it concerns a small child.
Visited October 2022
Review titled Wellington Way Health Centre
Replied on 11 January 2023
Dear Rume Thank you for taking the time to write a review on NHS Choices. I understand that we were able to offer you an appointment for your son to get his vaccines. I am very sorry that there was such a delay, we now have a dedicated admin staff member who books childhood vaccines so hopefully we hope not to have these issues in the future. Please accept my apologies once again, I hope that your vaccination appointment went well. Debbie Russell Practice Manager
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Review titled Poor patient care
Rated 2 stars out of 5
by Anonymous - Posted on 02 September 2022
Various experience of poor and incompetent service, including: - Being called in for a urine test, no record of this when I arrived, eventually given the wrong kind of test with no instructions. Had to later return to re-take after it was sent to the wrong place to be processed. - Being given inaccurate advice about the ability to go to a nearby specialist for a walk in appointment. Said specialist did not take walk ins. - Repeated delays in access to a doctor. - Prescription given for a new condition without any discussion with a doctor, based solely on e-consult requests. - Only being informed of said prescription after calling reception to check when I could expect an appointment.
Visited September 2022
Review titled Wellington Way Health Centre
Replied on 11 January 2023
Dear patient Thank you for taking the time to write to NHS Choices with your feedback, we like to use all feedback whether good or bad in our meetings as part of our learning. I would be very interested in meeting with you to discuss the issues that you have raised to see how we can improve the services for our patients. Please ask reception to book an appointment with me. Debbie Russell Practice Manager
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Review titled Very worrying for patients
Rated 2 stars out of 5
by Anonymous - Posted on 08 December 2022
I want to start by saying I understand the pressure the practice is under, almost certainly through no fault of its own. I have lots of sympathy with all staff members working in general practice. However, this year my experiences with the practice made me feel isolated/frightened. I felt (perhaps unfairly) that as far as the NHS and GP surgery is concerned, nobody is there for me; nobody will help. I began experiencing neurological symptoms at sleep onset in July this year. I could not get an appointment with the practice. I was told on one call I needed to fill in an online form (after which a GP would review and decide whether to call/arrange an appointment). I needed to call twice more before receiving the form, and when I did it was only applicable to people resident in Scotland. After persistent calling over a period of many days I managed to secure a telephone appointment that was (from memory) in more than 2 weeks' time. My symptoms in this time worsened to the point where I was sleeping between 10 minutes and 30 minutes each night (with seizures the rest of the time). I therefore couldn't work and could not wait for the telephone appointment (which I cancelled far in advance). I am financially lucky enough that I could pay c.£90 for a private GP appointment where I got a referral to a private neurologist (at which point I used my partner's private health insurance). Again, I can only be thankful to have access to these privileges. I have been seeing private neurologists for these serious health issues ever since. As well as not being able to get an NHS appointment, my consultant was extremely surprised that the practice won't issue a prescription for the drugs I need in order to work (and, I suspect, live). He contacted the surgery by letter to ask that I could have an NHS prescription, as the drugs are a little pricey over the long term, as it was becoming clear I would need them for. I received a text message from you to which I couldn't respond to say that I would not get a prescription, but the consultant could send a shared care guidance (which I was told by the consultant is clinically inappropriate and makes no sense). So, on top of using private medical healthcare, the practice's response means I fund my medicine costs myself, with a £40 admin fee every time I need a prescription. To conclude, I am 100% convinced that without my partners' private healthcare I would not be in employment now. I am so worried for the people in my local community that don't have access to the same resources I do, and who face feeling abandoned by the NHS and the practice, but without anywhere else to turn. I know this is a wider problem caused by underfunding, and I do not blame the practice. However, there must surely be some efficiencies or better service that can be identified (i.e. that form for Scottish residents, prescriptions for GP patients even where they were not able to go through the practice).
Visited July 2022
Review titled Wellington Way Health Centre
Replied on 03 January 2023
Dear Patient I am very sorry that you have been so unhappy with the service and that you were unable to get an appointment to see a GP. It is common for reception to send a link to you for you to complete an online consultation so that the doctor can triage your condition and try to give you an appointment as needed. Unfortunately, it seems that the link did not work for you but for me to be able to check which link was sent I would need to have your name. In relation to the prescription, there are some medications that need either a Shared Care Agreement or Risk Agreement in place for the GP to be able to prescribe. In Tower Hamlets we have an arrangement in place for certain types of medication. If you would like to email me directly I can look into the above and try to help, please email me directly on Debbie.russell@nhs.net Once again I would like to apologise and try to work something out for you. Debbie Russell – Practice Manager