Wellington Way Health Centre
Wellington Way Centre, 1A Wellington Way, London, E3 4NEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great reception experience
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2023
Just want to say how happy I am with the service provided by reception. Not all of them but some of them are exceptionally good. Can't comment on the clinicians.
Visited March 2023
Wellington Way Health Centre has not yet replied.
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Review titled Very efficient and comprehensive
Rated 4 stars out of 5
by Anonymous - Posted on 06 January 2023
Very efficient system to check in. The practice is clean and the GP was nice, respectful, comprehensive and helpful.
Visited January 2023
Review titled Wellington Way Health Centre
Replied on 11 January 2023
Dear Patient Thank you very much for taking the time to add the above comment to NHS Choices, we really do appreciate getting lovely feedback from patients. It really does mean a lot to the practice team when we feedback in meetings. Debbie Russell Practice Manager
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Review titled Bad experience
Rated 2 stars out of 5
by Anonymous - Posted on 10 January 2023
I’ve been registered to this practice since 2018. Luckily I haven’t had to use it too often but recently have had a disappointing experience. I have a suspected heart murmur and the doctor (who has been great) told me she sent a referral on 13 Dec. I called a few times after and was told by 2 doctors and a receptionist the referral had been sent. I had an ECG and blood test done and had a call on 23 Dec to get the results. The doctor who was meant to call was on holiday so a different doctor called and didn’t know anything (although this was meant to be results). He then said the referral hadn’t been sent and when I questioned this he back tracked and said it had. I called last week to follow up on the referral and was given a hospital number to call and when I did, they couldn’t see the referral. So I called and a receptionist said it was sent the 23 Dec so I politely explained I had been told it was sent 13 Dec and explained that as it’s suspected heart murmur, I would like this sorted sooner rather than later. I was in tears but kept calm and the receptionist responded ‘the sooner I can send the referral the quicker you’ll get seen’ and hung up. I called back the hospital who were really helpful l, gave me the cardiology department’s number and told me to call back on Monday. When I called on Monday the referral didn’t have any mention of the suspected heart murmur or request for an Echo. I am very disappointed that the referral wasn’t said when I was told it was 3 times or to be hung up on by the receptionist.
Visited December 2022
Review titled Wellington Way Health Centre
Replied on 11 January 2023
Dear Patient I am very sorry that you have felt the need to make a complaint about a referral, it would be helpful for us to investigate this but unfortunately you did not add your name. Please email me the practice manager at debbie.russell@nhs.net as I would like to look into what has happened? I would be happy to meet with you in person if you would prefer so that we could discuss the issue and the outcome after the investigation. Debbie Russell Practice Manager