Wells Park Practice
1 Wells Park Road, Sydenham, London, Greater London, SE26 6JQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Receptionist skills?? No nurses- Better system needed
Rated 2 stars out of 5
by Anonymous - Posted on 05 June 2023
I was bitten by a dog and advised by various to get a tetanus jab. I knew i hadnt had one for about 10 years .i made approx 4 attempts to obtain an online appt. No way to book a nurse - and no docs appts available . Gave up so I went to work early to be able to phone in for 8am. I was lucky enough to be answered 1st in the queue. I was ringing for a nurses appt but i could not understand what the receptionist was saying . I am english but it took some time to communicate and for receptionist to be understood/ and for me to explain a pretty straightforward situation. I explained that i would most probably need a tetanus injection from a nurse and didnt necessarily need to be seen by a doctor but fine if one available today, thinking perhaps doc himself might be able to give injection . Afterapprox 11 minutes i was given a docs appt at 3pm today. I left work early to see doc. . Friendly doc confirmed i needed a tetanus injection but unfortunately no nurses in practice today! Advised best to go to Beckenham Beacon today So off i go impossible parking - of course a full waiting area- where there is now a 4 hour wait!! Something wrong here. Is the idea of a nurse - duty nurse referral system not possible? Its just so dire and appt system is not working . This cannot be an efficient way to work for anybody!
Visited June 2023
Review titled Wells Park Practice
Replied on 27 June 2023
Dear Anonymous , Thank you so much for taking the time to give us some feedback. This is much appreciated. We are sorry that you have not had the best experience. I understand that you have left this feedback without your name, but if you would like to discuss further, please do call the surgery & ask to speak with me. All feedback is taken into consideration, & we are always happy to discuss concerns with our patients further in order to help come to a more positive outcome. kind Regards, Shereen.
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Review titled Patient care
Rated 5 stars out of 5
by patricia ebanks - Posted on 04 April 2023
Wells park practise has done so much for my mental n physical health They listen and provide treatments to access with current or preventing certain illness Always a welcome at the surgery or on the phone I can get appointments in person or on the phone My family and I are extremely happy with the service we get Can’t thank the doctors the nurses n the receptionist teams for working with me for my health centre
Visited April 2023
Review titled Wells Park Practice
Replied on 27 June 2023
Dear Patricia, Thank you so much for your positive feedback. This is much appreciated As Always. It will be shared with the team to help boost staff morale. kind Regards, Shereen.
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Review titled Patient care
Rated 5 stars out of 5
by patricia ebanks - Posted on 04 April 2023
Wells park practise has done so much for my mental n physical health They listen and provide treatments to access with current or preventing certain illness Always a welcome at the surgery or on the phone I can get appointments in person or on the phone My family and I are extremely happy with the service we get Can’t thank the doctors the nurses n the receptionist teams for working with me for my health centre
Visited April 2023
Review titled Wells Park Practice
Replied on 27 June 2023
Dear Patricia, Thank you so much for your positive feedback. This is much appreciated. It will be shared with the team to help boost staff morale. kind Regards, Shereen.
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Review titled Excellent and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2023
I called at 8am, and despite obviously busy phone lines, polite and efficient reception staff arranged an appointment for the same morning. A friendly GP listened attentively, explained the issue and arranged follow up care.
Visited March 2023
Review titled Wells Park Practice
Replied on 27 June 2023
Dear Anonymous Thank you so much for your positive feedback. This is appreciated. It will be shared with the team to help boost staff morale kind Regards, Shereen.
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Review titled Great practice
Rated 5 stars out of 5
by Walter Gaviria - Posted on 28 December 2022
Thank you for the excellent and professional attention. I have no words, I can only say that I have never been treated so well, thank you
Visited December 2022
Review titled Wells Park Practice
Replied on 10 January 2023
Dear Mr Gaviria Thank you so much for your positive feedback. This is appreciated. It will be shared with the team to help boost staff morale kind Regards, Shereen.
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Review titled Lack of appointments
Rated 2 stars out of 5
by Anonymous - Posted on 30 December 2022
I received a text asking me to book a medication review with the pharmacist on 8th December. When I called there were no appointments available I was advised to call back on the 30th December. Called back today, the 30th December, and yet again no appointments available. Then the receptionist found 2 appointments in January both of which I was unable to book due to having other appointments on the dates. I understand receptionists are under pressure but I did not find the receptionist helpful and verging on hostility when I questioned how I was supposed to get an appointment. No advice was given as to when I might be able to make an appointment and I was told I'd been given 2 appointments but didn't want to accept them. It seems that patients must fit in with the practice's mystical booking system, there seems very little patient care. If a business treated me the same way I would never use them again and after all patients are your clients, you are not doing us a favour, we pay for your service. My text also mentioned that I would not be able to order my repeat prescriptions without a review. So what am I supposed to do? I also needed an appointment with a doctor due to having been in pain for over two weeks. Again no appointments, call back next week. To be honest I had given up trying to make appointments at the practice because it is always the same story and now only do so when in dire need. It is still the same story and hasn't changed. We can no longer book online which was helpful before as phoning never seems to work. Reading the Patient Access page is rather like reading a fairy tale, very little of it applies to Wells Park. The doctors are great if you can get to speak or see them but that is next to impossible.
Visited December 2022
Review titled Wells Park Practice
Replied on 27 June 2023
Dear Anonymous , Thank you so much for taking the time to give us your feedback. This is appreciated. We are sorry that you did not have the best experience in December, & hope that you have found things better since then. I understand that you have left this feedback without your name, but if you would like to discuss further, please do call the surgery & ask to speak with me. All feedback is taken into consideration, & we are always happy to discuss concerns with our patients further in order to help come to a more positive outcome. kind Regards, Shereen.
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Review titled Extremely difficult to get a nurses appointment
Rated 1 star out of 5
by Karen - Posted on 02 November 2022
I’ve spent ages calling everyday for the past week to ask for a nurses appointment and been left feeling frustrated The answer is there are none available When I ask when will some be available they say they don’t know When I ask well when are they usually made available they say they don’t know until they appear which is rather irritating, surely the appointment system could be more organised than it is currently. I went on to patient access to try to book an appointment as the Wells Park practice website suggests but once on it they just direct you to fee paying services and say Wells Park does not provide the service you require as in you can’t make appointments via patient access
Visited November 2022
Review titled Wells Park Practice
Replied on 23 November 2022
Dear Karen We are sorry that you have had difficulties in booking a nurse's appointment at the Practice. One of our full-time nurses is currently away on maternity leave. We appointed another full-time nurse to cover this absence however, they need to complete a number of training sessions and work under supervision for a period of time before they are allowed to practise autonomously. As a result of this, our nursing capacity was reduced. We also have the support of 3 other locum nurses but clearly this was not enough as they are only able to provide a limited number of hours. The good news is that our regular nurse has now completed her training to enable her to provide smears and immunisations thus increasing nursing capacity. We acknowledge that we have not been as orgnised as we would have liked to be regarding the nurses' appointments and we apologise very sincerely for the inconvenience you suffered as a result of the difficulties you encountered. We are currently not offering nurses appointments on patient access however, you can email us at selicb.g85114-general@nhs.net to request an appointment. Our emails are checked regularly during our opening hours. We thank you for the opportunity to respond publically. Regards Antonia
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Review titled Thank you for really helping me out
Rated 4 stars out of 5
by M. Smith - Posted on 29 November 2022
I attended the practice for a routine blood appointment last month, however after not being able to get hold of my medication in the days before I was quite unwell. The dr, reception and nursing staff really helped me out to access the right support quickly as they noticed I was in a mental health crisis. They really helped me to book an uber to the right service who ended up taking me to A&E - but I would have never figured this out myself at the time. I don't fully remember everything but I do remember your kindness and patience with me whilst trying to figure out how to get the right support for me. Thank you.
Visited October 2022
Review titled Wells Park Practice
Replied on 10 January 2023
Dear Ms Smith We appreciate your positive feedback. This will be shared within the team and will go a long way in boosting staff morale. Kind Regards Shereen.
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Review titled Great Practice
Rated 5 stars out of 5
by Sara - Posted on 07 September 2022
I have always had a good level of care from Wells Park Practice. The doctors there are sympathetic, as are the nurses and receptionists. I think they do really well considering the amount of patients they must see. I saw my Doctor most recently and they really helped me with a medical matter, were sympathetic and followed up when they said she would. Very happy with the surgery
Visited September 2022
Review titled Wells Park Practice
Replied on 22 September 2022
Dear Sara Thank you so much for your positive feedback. This is appreciated. It will be shared with the team to help boost staff morale Regards Antonia
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Review titled Appreciate What You've Got!
Rated 5 stars out of 5
by Mrs VB - Posted on 16 August 2022
We have been with this practice for 25 years and it has improved enormously in that time. The reception staff and nursing staff are exceptionally good ( & pls remember under stress at the moment) and they are genuinely caring. Some excellent doctors too - the best of their profession; my elderly neighbours had exceptional care in their last years. One doctor I avoid using (a tad arrogant and patronising to patients) but you always need the grit to make the pearl. Kudos to Wells Park Practice & thank you!
Visited August 2022
Review titled Wells Park Practice
Replied on 22 September 2022
Dear Mrs VB We appreciate your positive feedback. This will be shared within the team and should go a long way in boosting staff morale. We would, however, appreciate your support if you could please contact us to discuss the one doctor you mentioned. We really want to put things right and providing them this feedback would be helpful. Regards Antonia