Wembley Park Medical Centre
2 Humphry Repton Lane, Wembley, Greater London, HA9 0GLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing doctors !
Rated 5 stars out of 5
by Georgiana - Posted on 23 November 2023
I am so thankful to this practice for so many reasons. In the past I have been registered with 2 gp surgeries,but did not help when I needed. Since moving to this area and registered with this surgery I had the help I needed for my son and my self every time I phoned . Thank you so much for the doctor on duty for making referrals and helping me sort out my problems . Highly recommend ! Really professional and dedicated !
Visited November 2023
Review titled Wembley Park Medical Centre
Replied on 24 November 2023
Dear Georgina I hope this message finds you and your family in good health. We are truly touched by your thoughtful words and want to express our sincere gratitude for taking the time to share your positive experience. It is heartening to hear that our efforts to provide excellent care have made a meaningful difference in your life. We understand the importance of reliable and compassionate healthcare, and we are thrilled that you have found the support you needed for both yourself and your son since joining our practice. We deeply appreciate your recognition of the dedication and professionalism of our team, especially the doctor on duty who has been instrumental in making referrals and addressing your health concerns. Your recommendation means a lot to us, and we are committed to maintaining the highest standards of care for all our patients. If there's anything more we can do for you or if you have any suggestions on how we can further enhance our services, please do not hesitate to let us know. We are here to support you in your health journey. Thank you once again for trusting us with your healthcare needs. We look forward to continuing to serve you and your family with the same level of commitment and excellence. Warmest regards, Arti Patel Practice Manager
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Review titled Find another GP Surgery
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
Just wanted an appointment regarding a bad knee. To get an appointment had to plead and argue. Was then seen not by anyone from GP but a "partner" service who had no clue about reason for appointment or any previous issue. Was recommended some pain medicine which turns out wasn't prescribed before "seeing how it goes" for few weeks and booking x-ray if still not better. Few days after I didn't get the prescribed medicine and I moaned they advised I was outside catchment area and need to find a new GP despite all my other family members still being registered!!!! Useless, no care. If you want to look after your health find a better provider than this. Been patient with them for many years and service has consistently been declining. They should be shut as they are not supportive at all.
Visited April 2023
Review titled Wembley Park Medical Centre
Replied on 11 May 2023
Thank you for taking the time to bring your concerns to our attention I would be grateful if you could get in touch with me on 020 8903 6033 to discuss this issue and to allow us to investigate further into this. Please contact me so that we can arrange a convenient time and date to talk this through.
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Review titled Amazing service
Rated 5 stars out of 5
by Valerie - Posted on 12 January 2023
I am so thankful to this practice for so many reasons. I recently registered with them and I have zero negative things to say. I am someone pretty anxious about my health and previously would hesitate to phone my GP but they've made everything so easy, using patchs and evening phoning in. I've been able to have blood tests and vaccines booked well in time, I feel listened to and I feel cared for. Nurses are always willing to answer my questions and the Doctor's are very nice. In a time where GP services are under a lot of pressure and getting mostly negative coverage in the news, I feel really lucky to be registered with this practice. I am so so thankful.
Visited January 2023
Review titled Wembley Park Medical Centre
Replied on 13 January 2023
Thank you for your kind words which are very encouraging. The team really appreciates hearing positive comments.
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Review titled No Empathy
Rated 1 star out of 5
by Anonymous - Posted on 30 December 2022
Have been a patient here for 15 years and had all my kids and husband registered here. We are in temporary accommodation and they have asked us to find another GP surgery as we are not in the catchment area. I tried to explain to the lady at reception that I do not wish to change right now as we will move again and I take comfort in the fact that we have a GP but will definitely advise when we are in our permanent residence. The lady at reception kept saying ‘ma’am ma’am’ in the most patronising way and totally refused to understand my situation. I even said how can you just throw us out after 15 years and again nothing. Very sad and disappointed to be honest especially being sent such a letter just before Christmas.
Visited December 2022
Review titled Wembley Park Medical Centre
Replied on 04 January 2023
Thank you for taking the time to bring your concerns to our attention. Firstly, we would like to apologise for the inconvenience and disappointment. The practice is following NHS Guidelines which ensure patients are registered even if it's for a short period of time with a local Gp they can access quickly. We are more than happy to re-register patients when they move back to the practice catchment areas.
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Review titled Somehow awful
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2022
Unfortunately, I cannot help but express my increasingly disappointment at not being able to: Book an appointment face to face Not having follow ups of my issues so they become worse Not having a response as for the reason why it is so complicated to see or even contact a doctor. Also, a few months ago I left a review here because of rudeness at reception. I kindly observed an immediate feedback for me to send an email to explain the issue but this was never followed up by the manager.
Visited December 2022
Review titled Wembley Park Medical Centre
Replied on 05 December 2022
Thank you for taking the time to bring your concerns to our attention. Firstly, we would like to apologise for the inconvenience and disappointment that you experienced with front line staff. I am also grateful that you gave me the opportunity to explain the situation and have put things in place. Thank You Arti