Wembley Park Medical Centre
2 Humphry Repton Lane, Wembley, Greater London, HA9 0GLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Helpful practice
Rated 5 stars out of 5
by Caroline chadwick - Posted on 30 August 2024
Thank you for getting back to me following my blood tests done at the surgery two weeks ago. The doctor explained all the tests separately in very simple language and asked me many questions about my health. I also expressed a couple of other medical concerns and she was extremely helpful regarding this. Appreciated simple suggestions such as drinking more water and to submit my blood pressure readings more regularly. Felt I was really well looked after. Thank you.
Visited August 2024
Review titled Wembley Park Medical Centre
Replied on 02 September 2024
Dear Caroline, Thank you for the feedback will pass it onto the team Many Thanks Arti Patel Practice Manager Wembley Park MC
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Review titled Kind & helpful reception staff
Rated 5 stars out of 5
by Andrew - Posted on 14 June 2024
I attended the surgery on the afternoon of Friday 14th of June as my glucometer had broken. I had no way of testing my blood sugars and was due to start a night shift that evening. I was very worried that I would not be able to find a replacement quickly. On arriving at the surgery, the male receptionist was kind, reassuring and able to provide me with a replacement. I was incredibly reassured and grateful for your kindness and help. Thank you!
Visited June 2024
Review titled Wembley Park Medical Centre
Replied on 15 July 2024
Thank you so much for your feedback - We will share with the team Arti Patel Practice Manager Wembley Park Medical Center
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Review titled Great practice
Rated 5 stars out of 5
by Angie - Posted on 17 June 2024
The new surgery is very spacious and clean. Easy to use the electronic system and I was seen on time. They whole process was very easy and if you needed help there was staff at the reception who were friendly and happy to help.
Visited June 2024
Review titled Wembley Park Medical Centre
Replied on 15 July 2024
Dear Angie Thank you for your feedback we will share this with the team. Arti Patel - Practice Manager
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Review titled Incompetence in managing client documentation
by Anonymous - Posted on 14 July 2024
On 17 May 2024, I attended Wembley Park Medical Center and left the Condition Information Request form at the reception for my GP to fill in its second part. Since the insurance company, I have the health insurance with asked both my GP and me to fill in this form to be able to assess whether my knee injury is pre-existing. At the reception, I was told that I will be contacted to collect the above form within the next 7 working days. Since no one from the medical centre has contacted me within the above timeframe, on 27 June 2024 I called the Wembley Park Medical Center, where I was informed that I can collect the form the next day. Thus, in the early morning of Friday 28 June 2024, I attended the GP personally but was told that they could not find my form, and it would not be, in any case, completed that day as the GP was out again. Nonetheless, they assured me that they will call me next Monday 1 July to confirm that I can collect the form. Since on Monday 1 July, I did not receive a call from them, on Tuesday 2 July I called the GP, and was once again told that I could collect my form the next day, i.e. Wednesday 3 July. I confirmed that my wife will be collecting it. On Wednesday 3 July, when my wife came to collect it she was informed that it was not ready and that she needed to return later. When she was finally able to collect it, she was told that we could not have the original form as it had been lost. Moreover, I realised that the name of the GP that they wrote on the first page of the form was different to the signed GP. Subsequently, I sent them an email informing them that I need the original form, so if they do not provide it to me within the following 5 days I will escalate the matter further. On the same day, I received a call from the GP informing me that they found my original form. The Incompetence in managing my above form not only affected the loss of a lot of time for me but also the management of my knee injury.
Visited May 2024
Review titled Wembley Park Medical Centre
Replied on 15 July 2024
Dear Patient Thank you so much your feedback,Please do call me so that we can look into what has occurred. Many Thanks Arti Patel - Practice Manager
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Review titled Great phlebotomist
Rated 5 stars out of 5
by Priti - Posted on 21 May 2024
Male phlebotomist was very kind and patient with my mother with her blood test, she has asked for him again next time she needs him
Visited May 2024
Review titled Wembley Park Medical Centre
Replied on 22 May 2024
Thank you so much for the feedback I will share with Dhruval and the team. Thank You Arti patel Practice Manager
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Review titled Impossible to get a appointment
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2023
It took 30 minutes for this gp to answer a telephone call, when I was the third person waiting in the queue.Why does it take 30mins for a receptionist to get through three people.After 30min and still waiting, I am still the third person??? For this reason I had avoided seeing a doctor and start to administer my own remedies until I couldn’t bare it anymore and desperately needed to see a doctor which was impossible. What are you suppose to do? I am still waiting for the receptionist to answer the phone- I am the 2nd person now- 40 mins
Visited December 2023
Review titled Wembley Park Medical Centre
Replied on 18 January 2024
Dear Patient I hope this message finds you well. I want to express my sincere apologies for the extended wait time you experienced during your recent attempt to contact our clinic. Your feedback is invaluable to us, and I understand how frustrating and inconvenient such delays can be. I share your concern and have investigated the matter to understand the cause of the prolonged wait time. It appears that we experienced an unusually high call volume during that period, leading to significant delays in answering calls promptly. I want to assure you that this is not reflective of our usual service standards, and we are taking immediate steps to address the issue and prevent its recurrence. I completely understand the impact this situation has had on your ability to access medical care promptly, and I sincerely apologise for any distress it may have caused. We are implementing measures to improve our phone system efficiency, including additional staffing during peak hours, to ensure that all calls are answered promptly and our patients receive the attention they deserve Once again, I apologise for any inconvenience you've faced, and I want to assure you that we are dedicated to making the necessary improvements to prevent similar occurrences in the future. Thank you for bringing this matter to our attention, and I appreciate your understanding. Many Thanks Arti Patel - Practice Manager
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Review titled Impossible to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 22 November 2023
I am extremely concerned that any time I need an appointment, either for myself or for my child, it is simply impossible to get one. I have raised this matter so many times and each time I do, they seem to be willing to resolve the punctual problem, however, in the long term, there is no change. For us, teachers, nurses, police officers, etc that work long hours a day, there is no regard to the impossibility of having to spend two hours on the phone to get an appointment and never able to get one.
Visited November 2023
Review titled Wembley Park Medical Centre
Replied on 23 November 2023
I hope this message finds you well. Firstly, I want to express my sincere apologies for the difficulties you have faced in securing appointments for yourself and your child. Your feedback is invaluable to us, and I want to assure you that we take your concerns seriously. I understand the challenges posed by the current appointment scheduling process, and I share your frustration regarding the time-consuming nature of securing appointments. Your mention of the impact on individuals with demanding professions such as teachers, nurses, and police officers underscores the urgency of finding a more efficient and accessible solution. I want to assure you that we are actively reviewing our appointment scheduling procedures to identify areas for improvement. Your specific feedback regarding the lack of long-term resolution is a crucial point that we are committed to addressing. It is our goal to implement changes that not only resolve immediate concerns but also contribute to a more sustainable and user-friendly system. Thank you so much for reaching out yesterday with my Asst Manager Nhipa who went through the process and informed you of the online consultation route going forward. Once again, I apologise for any inconvenience you have experienced, and I want to assure you that we are committed to making tangible improvements in our appointment scheduling process. Thank you for bringing this matter to our attention.
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Review titled Disappointing Practice
Rated 2 stars out of 5
by Anonymous - Posted on 28 November 2023
I did an online consultation 2 days ago. No GP nor medical practitioner contacted me with a response. Yet I received an automated email which incorrectly stated: “I can see you have already spoken to the doctor regarding this - i am therefore completing the request”. I am not impressed as I had already waited for 48 hours for a GP to contact me regarding the eConsult and none has done so.
Visited November 2023
Review titled Wembley Park Medical Centre
Replied on 18 January 2024
I hope this message finds you in good health. I sincerely apologise for the inconvenience and frustration you have experienced with your recent eConsultation. Your feedback is crucial to improving our services, and I appreciate you bringing this matter to our attention. I understand the urgency of your health-related concerns and the disappointment caused by the lack of response from a GP or medical practitioner within the expected timeframe. I share your concerns and want to assure you that we take this matter seriously. OI would appricate if you can give me a call so that we investigate what has happened. Many Thanks Arti Patel - Practice Manager
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Review titled Amazing doctors !
Rated 5 stars out of 5
by Georgiana - Posted on 23 November 2023
I am so thankful to this practice for so many reasons. In the past I have been registered with 2 gp surgeries,but did not help when I needed. Since moving to this area and registered with this surgery I had the help I needed for my son and my self every time I phoned . Thank you so much for the doctor on duty for making referrals and helping me sort out my problems . Highly recommend ! Really professional and dedicated !
Visited November 2023
Review titled Wembley Park Medical Centre
Replied on 24 November 2023
Dear Georgina I hope this message finds you and your family in good health. We are truly touched by your thoughtful words and want to express our sincere gratitude for taking the time to share your positive experience. It is heartening to hear that our efforts to provide excellent care have made a meaningful difference in your life. We understand the importance of reliable and compassionate healthcare, and we are thrilled that you have found the support you needed for both yourself and your son since joining our practice. We deeply appreciate your recognition of the dedication and professionalism of our team, especially the doctor on duty who has been instrumental in making referrals and addressing your health concerns. Your recommendation means a lot to us, and we are committed to maintaining the highest standards of care for all our patients. If there's anything more we can do for you or if you have any suggestions on how we can further enhance our services, please do not hesitate to let us know. We are here to support you in your health journey. Thank you once again for trusting us with your healthcare needs. We look forward to continuing to serve you and your family with the same level of commitment and excellence. Warmest regards, Arti Patel Practice Manager
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Review titled Find another GP Surgery
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
Just wanted an appointment regarding a bad knee. To get an appointment had to plead and argue. Was then seen not by anyone from GP but a "partner" service who had no clue about reason for appointment or any previous issue. Was recommended some pain medicine which turns out wasn't prescribed before "seeing how it goes" for few weeks and booking x-ray if still not better. Few days after I didn't get the prescribed medicine and I moaned they advised I was outside catchment area and need to find a new GP despite all my other family members still being registered!!!! Useless, no care. If you want to look after your health find a better provider than this. Been patient with them for many years and service has consistently been declining. They should be shut as they are not supportive at all.
Visited April 2023
Review titled Wembley Park Medical Centre
Replied on 11 May 2023
Thank you for taking the time to bring your concerns to our attention I would be grateful if you could get in touch with me on 020 8903 6033 to discuss this issue and to allow us to investigate further into this. Please contact me so that we can arrange a convenient time and date to talk this through.