Wentworth Medical Practice.
38 Wentworth Avenue, Finchley, London, Greater London, N3 1YLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lovely Practice
Rated 5 stars out of 5
by S E Applin - Posted on 12 January 2024
The reception staff and Drs at this practice are very kind and helpful. You are always able to get an appointment and if it is urgent on the same day. Things are very hard for Drs practices as many have a large number of patients and things are generally stretched for the NHS. The front desk or telephones are first point of call and it saddens me that sometimes people can be rude when the staff are trying their best to help.
Visited January 2024
Review titled Wentworth Medical Practice.
Replied on 15 January 2024
Dear Mrs Applin Thank you for taking the time to post a positive review for our surgery which will be shared with our practice team. Kind Regards Katrina Collins Practice Manager
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Review titled Efficient process
Rated 4 stars out of 5
by Andrei Tereskin - Posted on 01 December 2023
After this gp surgery adopted online appointment booking system I feel it became easy to book and appointment and be seen by a gp. It takes a few minutes to fill the form and then within 15min I received a call for booking me in. The appointment itself was quick, I was able to checkin at reception myself using qr code and waiting time was minimal. The doctor listened to me carefully and clearly explained next steps.
Visited December 2023
Review titled Wentworth Medical Practice.
Replied on 06 December 2023
Dear Mr Tereskin Thank you for taking the time to post such a positive review on the service you have received at Wentworth Medical Practice. This will be shared with the practice team. Kind Regards Katrina Collins Practice Manager
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Review titled Efficient Wentworth medical practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2023
Answered quickly. Understood my concern and made a telephone appointment me to speak to a doctor. I appreciate that very much
Visited December 2023
Review titled Wentworth Medical Practice.
Replied on 20 December 2023
Dear Patient Thank you for taking the time to post a positive review. I confirm this will be shared with the practice team. Please do not hesitate to contact the practice should you require any further help. Kind Regards Katrina Collins Practice Manager
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Review titled Rude and incompetent reception staff
Rated 2 stars out of 5
by Anonymous - Posted on 21 December 2023
It's now been 2 days I am trying to get some blood test results from them. First lady couldn't understand me on the phone (she seemed to struggle with her English) but said she would email them to me. They didn't arrive. Second time I called I was on hold for 30 minutes with no answer. The third time I called I spoke to someone who said it is difficult for them to send them over email and texted the results to me (!). When I told her they are too small to be read on the phone screen she told me that perhaps I need glasses. When I told her that I have glasses, she told me to put them on. I brought to her attention that she needs to be polite and helpful with people but presumably she doesn't know how to do that. She is presumably also not aware that a laptop screen is bigger than a phone's one. She also disputed that I'd previously been on hold for 30 minutes. The woman was rude, argumentative and unprofessional in every way. Of course, I have not received the blood test results. When you call it says press 5 if you don't want to queue, however, when you are placed in the queue it says press 1 for a call-back. It was not possible to establish the correct process because the woman kept interrupting while I was trying to ask her. Listening is also not one of her skills. Why are we paying for this? For people with zero skills to be rude to us and waste our time?
Visited December 2023
Review titled Wentworth Medical Practice.
Replied on 08 January 2024
Dear Patient Thank you for taking the time to provide feedback. I am sorry you feel our service has fallen short of the standard you expect. We are very responsive to patient feedback. It is difficult to respond in full when reviews are submitted anonymously and it would be helpful if you contact me directly at the practice where I can go through your queries with you. I look forward to hearing from you. Kind Regards Katrina Collins Practice Manager
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Review titled Repeat prescription problems
Rated 2 stars out of 5
by J-B - Posted on 18 November 2023
On 13th November I ordered a repeat prescription via Pharmacy 2u app as I have done for about a year. It's the 18th November and I am still awaiting approval from the gp, which should have been by the 15th November. Considering it takes around 7 days for the prescription to arrive it looks like my prescription will arrive after my existing has run out.
Visited November 2023
Review titled Wentworth Medical Practice.
Replied on 06 December 2023
Dear Patient Thank you for taking the time to post a statement. I am unable to identify you merely by initials so have been unable to contact you directly. Kindly contact the surgery reception desk who will deal with your prescription query. Kind Regards Katrina Collins Practice Manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by Susan Olsen - Posted on 03 November 2023
An amazing GP practice, I’ve belonged to this practice for 5 months, from the reception staff to the Doctors, they are a breath of fresh air, & they are busy, I’ve completed the only ne form everytime & within 45 mins had a phone call offering me an appointment, this is what a gp surgery should be like thank you so much for your care and attention
Visited November 2023
Review titled Wentworth Medical Practice.
Replied on 07 November 2023
Dear Ms Olsen Thank you for taking the time to write a positive review for the practice. This will be shared with the practice team. Kind Regards Katrina Collins Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Nelly - Posted on 10 November 2023
Since I have changed my practice to this one about 3 months ago , I have been extremely happy with their efficiency, organized and caring staff and doctors. So a big thank you for everything.
Visited November 2023
Review titled Wentworth Medical Practice.
Replied on 13 November 2023
Dear Nelly Thank you for taking the time to post a positive review for the practice. This will be shared with the practice team. Kind Regards Katrina Collins Practice Manager
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Review titled Inefficient with poor patient service
Rated 1 star out of 5
by Phil Bond - Posted on 10 October 2023
After numerous contact via phone, contact form and Klinik (when it’s working!) I still have no repeat prescriptions and only 2 days supply left Surely your Doctor is not supposed to increase your stress levels and your blood pressure. Shockingly poor service. Think I need to move
Visited October 2023
Review titled Wentworth Medical Practice.
Replied on 07 November 2023
Dear Mr Bond Thank you for posting your review. I will contact you this morning to check you are aware of the correct process to order repeat prescriptions. Kind Regards Katrina Collins Practice Manager
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Review titled Caring staff
Rated 5 stars out of 5
by Amy Mullinger - Posted on 11 October 2023
I needed to change my appointment at short notice due to work commitments and a senior member of staff was so helpful and caring,and managed to re-arrange my appointment for a later time ,on the same day. She was very helpful and understanding
Visited October 2023
Review titled Wentworth Medical Practice.
Replied on 07 November 2023
Dear Amy Thank you for taking the time to post a positive review for our practice. This will be shared with the practice team. Kind Regards Katrina Collins Practice Manager
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Review titled Very helpful
Rated 3 stars out of 5
by Anonymous - Posted on 19 October 2023
I was glad to have excellent help with registering for Patient Access from receptionists at the Derwent surgery, Thank you.
Visited October 2023
Review titled Wentworth Medical Practice.
Replied on 07 November 2023
Dear Patient Thank you for taking the time to post a positive review for the practice. This will be shared with the practice team. Kind Regards Katrina Collins Practice Manager