Werrington Village Surgery
Ash Bank Road, Werrington, Stoke-on-Trent, Staffordshire, ST9 0JSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 15 October 2024
So I called up for an appointment to be given some options but explained that my working hours can be flexible, only to be told after declining a time ' you can't jeeep doing this' .Doing what may i ask?? Felt like I was spoken to like a child.
Visited October 2024
Review titled Werrington Village Surgery
Replied on 24 October 2024
We are very sorry that you had this experience. We do record all of our telephone calls . We will be happy to investigate. I would be grateful if you could contact the Practice Manager Feedback.Werrington@staffs.nhs.uk or phone the practice.
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Review titled Excellent GP service
Rated 5 stars out of 5
by Trevor Hartley - Posted on 03 October 2024
Following CT scan I was contacted and the whole results were explained in detail. This helped me to understand the ongoing issues and treatment.
Visited October 2024
Review titled Werrington Village Surgery
Replied on 24 October 2024
Dear Mr Hartley, Thank you for your positive review of the care you are receiving at Werrington Village Surgery. We will pass on your comments to Doctor you spoke with.
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Review titled Local surgery.
Rated 2 stars out of 5
by Karen - Posted on 20 December 2024
Been with this surgery since 2022 and can’t get appointments plus I’m on meds and they haven’t once called me in for a review on tablets 🤷♀️when I lived Crewe the docs would put a note on tablets saying I needed to make appointment before next meds they were good and looked after you. This surgery is not good.
Visited November 2023
Review titled Werrington Village Surgery
Replied on 02 January 2025
I am sorry that this is your experience of the surgery. We have listened to our patients with regards to access to appointments. From October 2024 we introduced a new appointment system where all requests are triaged and appointments allocated on priority of need rather than first come first served. We have an online triage form on website or our reception team will complete the form on your behalf if you do not have internet access. We have a schedule for medication reviews. I would be very grateful if you could contact the practice manager so we can look into this matter for you.
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Review titled Absolutely shocking
Rated 1 star out of 5
by Anonymous - Posted on 02 September 2023
Where to start, refused to see and told to call 999 even though it wasn’t an emergency, discharged from hospital and didn’t read the discharge letter for over 10 days and only then because we needed a repeat prescription and even though I had to phone to ask if meds had been charged I’m then told you can’t order repeat prescriptions over the phone Then because they don’t read discharge letters properly they sent the wrong drugs order to the pharmacy, thankfully the pharmacy are fab and realised so asked me to go through the meds The only reason we stay there is because the pharmacy next door are so good
Visited July 2023
Werrington Village Surgery has not yet replied.