West Green Surgery
590-598 Green Lanes, London, N8 0RAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2025
I have had a positive experience every time , I have approached reception staff. They were informative and spoke to me very politely. The GP whom saw me last, is a great asset to the Practice . The doctor is kind , patient and very considerate. I didn't feel rushed, I felt that the doctor was a caring individual, took the time to listen and reassure me. I think if you are feeling unwell and nervous about going to see a doctor , you want to go to a practice that makes you feel comfortable. I am very happy with the care I have been given and I would recommend this surgery . Thank you to the reception staff, nurses and doctors !!
Visited December 2024
West Green Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Loredana - Posted on 15 May 2024
Doctors and reception staff are great , Doctors we’re listen and approach situation in details , reception staff very helpful, booked appointment for my daughter in 2 days time and they called me back next day that they have availability to be seen sooner which I appreciate that .
Visited May 2024
West Green Surgery has not yet replied.
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Review titled Incompetent and rude reception
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2024
A small handful of decent doctors held back by absolutely horrendous reception staff. They are routinely rude and condescending, with zero bedside manner or customer service skills. They don't appear to have knowledge of processes or procedures, frequently send the wrong documents or don't update them when asked, and the only thing they seem to be good at is making you feel bad for wanting a basic service. I have had one decent doctor who was understanding and helpful. The rest have been a mixed bag. My worst experience with a practitioner at this surgery was when they suggested I had "health anxiety" rather than trying to understand or address any of my health concerns. They were dismissive and (as seems to be the pattern with West Green Surgery) seemed to be only interested in dismissing me or making snap judgements and assumptions. Most recently, the receptionist became quickly frustrated with me for understanding a procedure. As you can imagine, this is detrimental to someone like me with mental health issues trying their best to get the correct help and care. Extremely disappointing and discouraging. Avoid this practice at all costs unless you enjoy being made to feel awful by staff who come across like they would rather be anywhere else, doing anything else than to help or listen.
Visited February 2024
West Green Surgery has not yet replied.
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Review titled Great experience
Rated 4 stars out of 5
by Renata - Posted on 20 February 2024
I had smear test in 26th january,the lady did her job professionally,she is a perfect example of what a nurse/doctor should be.She was kind and helpful.
Visited January 2024
West Green Surgery has not yet replied.
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Review titled Good medical care undermined by chaotic reception practices
Rated 4 stars out of 5
by Anonymous - Posted on 07 November 2023
Good quality medical care undermined by chaotic administrative practices. The reception staff claim there is a queuing system but also allow people to push to the front, which is clearly not compatible with having a queueing system and undermines any sense of fairness and order from the outset. Clarification is required. Perhaps signs could be put up confirming that a queueing system is in operation.
Visited November 2023
West Green Surgery has not yet replied.
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Review titled Dna infant under 1 when called 2 hours before
Rated 1 star out of 5
by Anonymous - Posted on 16 August 2023
Worst place they “Did Not Attend”everything when it relates to children under 1 who has had a fever throughout the night and we wanted to reschedule 2 hours before the appointment, they don’t care saying it’s company policy, the receptionists where rude and it is upsetting this practise is open with receptionist who have such rude behaviour below standard practise behaviour
Visited August 2023
West Green Surgery has not yet replied.
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Review titled Excellent GP
Rated 5 stars out of 5
by Philip - Posted on 24 May 2023
On multiple occasions I've called West green surgery and they've sorted me out the same day. I called them earlier this month on a Sunday with a hearing issue, had a phone appointment by 4, face to face appointment at 5, prescription picked up same day. Would recommend to everyone in Haringay.
Visited May 2023
West Green Surgery has not yet replied.
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Review titled Dreadful practice
Rated 1 star out of 5
by Anonymous - Posted on 29 March 2023
I've had a deeply disappointing experience with this GP practice. Their chronic lack of availability for appointments is a major issue that has caused me undue stress and frustration. On the rare occasions when I have been able to book an appointment, I have found the doctors to be rushed and inattentive to my concerns. This lack of focus is concerning, especially when dealing with serious health issues that require thorough examination and attention. Furthermore, the practice frequently assigns junior staff members who are not yet equipped to make independent medical decisions. While I appreciate the need to learn on the job, I have found this lack of expertise to be unsettling and has caused unnecessary delays in my treatment. Overall, I do not feel that this GP practice provides adequate care for their patients. The inability to schedule appointments combined with rushed, inattentive doctors and inexperienced junior staff members is a recipe for disaster. I urge the practice to address these issues, as they are directly impacting the quality of care they provide. Until then, I cannot recommend this practice as a reliable source of healthcare.
Visited March 2023
West Green Surgery has not yet replied.