West Hampstead Medical Centre
Solent Road Health Clinic, 9 Solent Road, London, Greater London, NW6 1TPContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about West Hampstead Medical Centre.
Reviews
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Review titled Same-day appointments, friendly staff
Rated 5 stars out of 5
by Daniel D - Posted on 18 October 2022
Joined the practice when I moved to the area. Process was easy and online, most convenient, nice staff, helpful doctors, and often same day appointments! Thank you very much for all help from small colds to specialist referrals!
Visited September 2022
Review titled West Hampstead Medical Centre
Replied on 21 July 2023
Dear Daniel Sorry for the delayed response to your feedback. Thank you so much for your 5 star review. We are very pleased to hear about your positive experiences at the surgery. We will share your comments with the rest of the team. It is much appreciated. Best wishes Karen McCormack Complaints Manager & Patient Liaison Lead
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Review titled Same-day appointments, friendly staff
Rated 5 stars out of 5
by Daniel D - Posted on 18 October 2022
Joined the practice when I moved to the area. Process was easy and online, most convenient, nice staff, helpful doctors, and often same day appointments! Thank you very much for all help from small colds to specialist referrals!
Visited September 2022
Review titled West Hampstead Medical Centre
Replied on 21 July 2023
Dear Daniel Sorry for the delayed response to your feedback. Thank you so much for your 5 star review. We are very pleased to hear about your positive experiences at the surgery. We will share your comments with the rest of the team. It is much appreciated. Best wishes Karen McCormack Complaints Manager & Patient Liaison Lead
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Review titled Staff not well informed and unresponsive.
Rated 2 stars out of 5
by Anonymous - Posted on 14 October 2022
My newborn daughter has unfortunately some congenital orthopaedic issues, that require further investigations, physiotherapy and specialist review. The associate physician that we saw at 6 weeks review (not even GP) was not familiar with the pathologies and terminology or the facilities in the area (I was told that there is no baby physiotherapy, which is not true). She finally requested just an ultrasound of her spine, but we have been waiting for more than 2 months now, which is unacceptable given that this type of scan is not diagnostic after 3-4 months of age. Unfortunately, we need to arrange everything privately in order not to miss the diagnostic window and prevent future complications... Wouldn't recommend.
Visited August 2022
Review titled West Hampstead Medical Centre
Replied on 21 July 2023
Dear Patient Sorry for the delayed response. Thank you for your feedback. I know that this was left anonymously but I do believe that we may have already been in contact with you directly regarding the above comments. If this is not the case or if there are any issues that are still unresolved, please do submit your feedback via our website with your details so that we can investigate and respond appropriately. Best wishes Karen McCormack Complaints Manager & Patient Liaison Lead
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Review titled Excellent Practice but difficult to make appointments
Rated 4 stars out of 5
by John Steiner - Posted on 10 November 2022
I had to phone or queue to make an appointment which was only possible for the morning or afternoon of the same day. I found this extremely difficult to make. When I tried to email the practice I got no reply from the GP. Once with the GP I found the attention to my needs to be excellent.
Visited August 2022
Review titled West Hampstead Medical Centre
Replied on 21 July 2023
Dear John Apologies for the delayed response. Thank you for your comments and feedback. I am sorry to hear about the difficulties you experienced when booking an appointment at the surgery. In line with the national guidance, the practice is offering a mix of face to face, telephone, video consultations as well as online via eConsult. Routine telephone and face to face appointments are available 1 week in advance, & our same day appointments for urgent issues become available at 8:30 am each morning and a further few at 2pm (more for urgent issues). Some of these are available for online booking at 8pm the night before, same day at 8:30 am and a few at 2pm.We have updated our appointment booking process now, so that the same day appointments for the afternoon are now released for booking at 08:30am. Our telephone call system now provides an option for a call back which can be more convenient than hanging on the phone. We work within NHS guidelines and will always try our best to provide appointments in a timely manner for all our patients. I'm delighted to hear that your GP consultation was excellent. If there is anything you need or would like to discuss further with me, please do let me know, Best wishes Karen McCormack Complaints Manager & Patient Liaison Manager
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Review titled Best practice I have ever been with
Rated 5 stars out of 5
by Joe B - Posted on 21 July 2022
This is honestly the best doctors I have ever registered with. The doctors are always super helpful and professional, have been incredible! It is also very efficient and am always able to get an appt often the same day when needed!
Visited July 2022
Review titled West Hampstead Medical Centre
Replied on 21 July 2023
Dear Joe Sorry for the delayed response to your comments. Thank you so much for your 5 star review and feedback. We are very pleased to hear about your positive experiences. Please do let us know if we can help you with anything else. Best wishes Karen McCormack Complaints Manager & Patient Liaison Lead