West Horndon Surgery
129 Station Road, West Horndon, Brentwood, Essex, CM13 3NBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Patches great experience
Rated 5 stars out of 5
by Diane - Posted on 09 March 2024
Have been very poorly competed patches at 8am received a call from Dr and was having a face to face by 9.30am same day. Can’t fault the service myself and family have received from this surgery.
Visited March 2024
West Horndon Surgery has not yet replied.
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Review titled Unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2024
I have just spent 40 minutes trying to get through to the surgery to obtain a further fit note following major surgery to be told that as my current fit note is valid until midnight I can't request this until tomorrow. So I will have to go through the same telephone process tomorrow and am unable to let my employer know what is happening when my shift is supposed to start at 7:30 in the morning. Not great - no understanding of how the real world works.
Visited January 2024
West Horndon Surgery has not yet replied.
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Review titled Quick phone call
Rated 4 stars out of 5
by Anonymous - Posted on 23 August 2023
Used Patchs on the West Horndon and Peartree website (I had previously registered for this) so it didn’t take long to input why I was contacting the surgery. Had a phone call 15 mins later and now have a face to face appointment tomorrow
Visited August 2023
Review titled West Horndon Surgery
Replied on 28 January 2024
Dear patient, Thank you for your kind review. We will inform the team and clinicians regarding your positive comments. West Horndon Surgery
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2023
My grand daughter who is 2 developed an all over rash we were told there were no appointments left for the day but the duty doctor will call but don't know when! I went to the surgery to find an empty waiting room, I was told no appointments. I called Peartree to speak to the practice manager to be told she wasn't there and I must appreciate they are at their fill capacity but I didn't appreciate that when I had seen an empty waiting room. I explained I have a 2yr old with a rash all over her and got told it doesn't matter about age and there's no appointment but to me a baby with an all over rash is a priority in my book. In the end they put the phone down on my which added to my frustration, how is that helping a baby! I called West Horndon back more or less begging for 5minutes but the doctor had left.
Visited May 2023
Review titled West Horndon Surgery
Replied on 28 January 2024
Dear patient, This case was remembered and reviewed by the clinicians. The patient’s mother called in the late afternoon expecting the child to be seen immediately. However, at this time, the surgery was at full capacity. An appointment was offered the early next morning however the mother had reported she wanted to leave the surgery. We are unsure why you said the Practice Manager was not there, but she was most likely in a meeting, as they cannot drop everything due to a patient wanting to expedite an appointment. You have to write your concerns into the surgery. Please be aware that we are not an emergency service. The clinicians would have been busy triaging their telephone appointments and the nurses would have had their patients in their room which is why it appeared the waiting room was empty. If you are not satisfied with this then please feel free to write into the surgery and we can look into this further. West Horndon Surgery