West Hull Health Hub
61 Calvert Lane, Hull, HU4 6BLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about West Hull Health Hub.
Reviews
-
Review titled Many thanks
Rated 5 stars out of 5
by Carole Britton - Posted on 11 April 2023
I had concerns about my health and got a same day appointment with the loveliest doctor who made me feel so comfortable. He was reassuring but set in place tests. It meant so much to me and I felt looked after. Thank you!
Visited April 2023
Review titled West Hull Health Hub
Replied on 24 November 2023
Dear Carole We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
-
Review titled Outstanding
Rated 5 stars out of 5
by Joanne Dawes - Posted on 28 December 2022
This year the staff, nurses, practitioners and doctors have been outstanding, especially since my mams passing, the care she received was fantastic, and the care and understanding and support from the staff and the grievance councillor, have been brilliant, and I've never had a problem, with , getting appointment, on the phone or in person, would like to thank you all, especially this week with getting me to see a doctor straight away.
Visited December 2022
Review titled West Hull Health Hub
Replied on 06 December 2023
Dear Joanne Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
-
Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 03 December 2022
A truly awful practice. Extremely long wait times to get through, staff are unpleasant and lack knowledge. Repeated unpleasant interactions with the staff and left feeling unsupported and unsatisfied with their lack of care.
Visited November 2022
Review titled West Hull Health Hub
Replied on 06 December 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
-
Review titled Very Poor Service
Rated 2 stars out of 5
by Mark Plumb - Posted on 07 November 2022
After having a third-party blood pressure test 195/112, I was advised that I should arrange to see my doctor due to it being very high. Waited 45 minutes on the phone, to be told that I need to phone back the following day, as the surgery only do same day appointments. I wanted to book an appointment to suit my working arrangements over the next few days. What has gone wrong with this surgery, never before, had I not been able to book an appointment in a few days' time. It is ridiculous that I can no longer book an appointment beyond the same day.
Visited November 2022
Review titled West Hull Health Hub
Replied on 06 December 2023
Dear Mark I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team