West Hull Health Hub
61 Calvert Lane, Hull, HU4 6BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 03 December 2022
A truly awful practice. Extremely long wait times to get through, staff are unpleasant and lack knowledge. Repeated unpleasant interactions with the staff and left feeling unsupported and unsatisfied with their lack of care.
Visited November 2022
Review titled West Hull Health Hub
Replied on 06 December 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Very Poor Service
Rated 2 stars out of 5
by Mark Plumb - Posted on 07 November 2022
After having a third-party blood pressure test 195/112, I was advised that I should arrange to see my doctor due to it being very high. Waited 45 minutes on the phone, to be told that I need to phone back the following day, as the surgery only do same day appointments. I wanted to book an appointment to suit my working arrangements over the next few days. What has gone wrong with this surgery, never before, had I not been able to book an appointment in a few days' time. It is ridiculous that I can no longer book an appointment beyond the same day.
Visited November 2022
Review titled West Hull Health Hub
Replied on 06 December 2023
Dear Mark I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Good practice
Rated 4 stars out of 5
by Carole Britton - Posted on 07 August 2022
I called in at 8am, had appointment for 9.20 same day.Heard the following day about a referral appointment. I couldn’t have had better service anywhere. Thank you WHH.
Visited August 2022
Review titled West Hull Health Hub
Replied on 06 December 2023
Dear Carole We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled An Absolute Disgrace
Rated 1 star out of 5
by Artemis Barnes - Posted on 01 July 2022
The last place that modality ran that I visited was awful, but it held nothing on this. Firstly this is an ugly looking building, not relevant but as an architect I need to mention how ugly and weirdly laid out the building is. They used a weird automated system to call out names, which would be fine if it wasn't so quiet. To make matters worse a battered and tinny radio was pointed at the lobby drowning out the announcement system. If I hadn't seen my name on the screen, I likely wouldn't have realised my name had been called. The waiting room chairs weren't even full sized chairs, but instead cheap, pvc-cushioned stools without a full backing. A painful and irritating experience for certain, but it would have been manageable if we hadn't been stuck waiting so long. I turned up with 5 minutes to spare before my scheduled appointment's time. It would be over an hour before the doctor would see me. This has happened every time I've been to an appointment here, though never to this extent. The worst part about this place though, is how impossible it is to even book an appointment. Despite having the infrastructure in place from the start of the pandemic, they have disabled all online or mobile methods of requesting/booking appointments. Instead entirely reliant on calling. It took me 8 working days of trying to successfully make an appointment. And to top it off the doctor I am met with basically shrugs off the medical issues I am having and says "if it persists for a week, make another appointment." After I explained that it had already persisted for nearly two weeks the doctor simply shrugged and began fiddling with their computer.
Visited July 2022
Review titled West Hull Health Hub
Replied on 06 December 2023
Dear Artemis I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team