West Kensington GP Surgery
Milson Road Health Centre, 1-13 Milson Road, London, W14 0LJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not ideal for people with chronic or mental health illness
by Anonymous - Posted on 04 March 2025
I registered with this practice in December 2024 and haven’t been able to have a single appointment so far. I had to go overseas to have my vital prescriptions fulfilled. I transferred from another London GP when I moved houses, and requested a prescription refill, I was informed that I would need a consultation. I booked the first one available - waited 2 weeks and the doctor didn’t call. I called the practice again to book another appointment explaining that I was running out of medication. I was booked a phone appt (confirmed by an email) for 2pm. The day comes and I call them at 2.05pm nervous about running out of medication, the receptionist informs me that a doctor will call me between 2-4pm. At 6pm I call again to be informed that I was requested to have a face to face appointment. I mention the email confirming my phone appt and the receptionist is rude and say the email is wrong. I explain to her that I need my medication urgently, could I please get a refill before it runs out? She asked which medication, I’m at work, I ask her to check in the system as I don’t know all the names by heart, she says no and hangs up on me. I’m so distressed im about to run out of thyroid medication and antidepressants, just a year after leaving a psychiatric clinic where I spent 3 months.
Visited March 2025
West Kensington GP Surgery has not yet replied.
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Review titled Great practice. Really impressed.
Rated 5 stars out of 5
by Georgina Newall - Posted on 07 October 2024
Kind helpful receptionists who went out of their way to help me. My request on patches was answered within an hour and I received a Dr appointment and tests within a few days. Really impressed and grateful.
Visited September 2024
Review titled West Kensington GP Surgery
Replied on 08 October 2024
Dear Georgina, Thank you very much for your kind words which are greatly appreciated by our hard working team. Best wishes from the WKS Team
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Review titled Not good service
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2023
Have been with this practice for little over two years. However have found them to be on the extreme end of being unkind and unhelpful. I am not normally a sick person, but really needed to speak to a Dr, and unfortunately the Dr have been in touch via Patches, treating me like a friend having a watsupp chat. Asking all his questions in separate message, over a period of a couple of days, without reaching out via telephone or organizing for me to see someone. Very unhelpful and very unkind. I will be moving from this practice. Do not sign up here. Very bad services.
Visited October 2023
West Kensington GP Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Tim Bell - Posted on 12 July 2023
I called the Surgery as I needed an appointment. They were able to give me an appointment at relatively short notice (I think the next day). All the staff are charming, and the receptionist on the telephone could not be more helpful. I could not recommend this practice more highly based on my experience so far.
Visited July 2023
West Kensington GP Surgery has not yet replied.