West Kingsdown Medical Centre
West Kingsdown Medical Centre, London Road, West Kingsdown, Sevenoaks, Kent, TN15 6EJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service continuously getting worse.
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2023
Absolutely ridiculous 30-49 mins to get through on the phone, after the doctors phoned through to me and was returning the call as the line was bad. Never returned my call after being advicedto speak to my gp, and generally doctors googling straight forward things doesn’t inspire much confidence! Would certainly not recommend! Feeling nervous after being told I will no longer be under shared care of the hospital, after being diagnosed with a life changing illness.
Visited September 2023
Review titled West Kingsdown Medical Centre
Replied on 19 September 2023
Dear Anonymous, Thank you for your feedback. It sounds like the doctor called you but as the line was bad, you were cut off. Unfortunately, I am unable to verify if you were called back or not as you are anonymous but this is something we can look into as all our calls are recorded . Going forward, the easiest thing to do would be to fill in an Econsult which is reviewed every day and you will be offered a GP appointment within 2-3 days if your concerns are routine. If your concerns suggest your situation is urgent, you will be contacted by the on call doctor on the day. Hope this helps. Dr Wole Olarinmoye GP Principal and Trainer
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 24 May 2023
Went to the surgery some 8 moths ago with a minor skin issue. Diagnosed and sent on my way. tried to get a repeat prescription to be given a different diagnosis. Fast forward to present day. I have had a total of 5 or 6 consultations re this issue (all but the first via the phone) This has a resulted in 5 or 6 totally different diagnosis!!! Having finally been referred to a specialist, again via the internet, I've been told diagnosis number 7, an incredibly common issue. Then, just to make this process especially irritating, it took a visit to the surgery, 3 weeks after diagnosis number 7, to get a prescription and treatment plan when they had not even bothered to contact me about. So, in nearly 8 months, I had a single face to face with staff, 5 or 6 telephone consults and finally an internet consult with a specialist to be told that it was a very common issue that should have picked up on my first visit! Avoid.
Visited May 2023
Review titled West Kingsdown Medical Centre
Replied on 02 June 2023
Dear Anonymous, thank you for your review. I was sorry to hear of your concerns. As you also sent in a complaint to the surgery, you will be receiving an official response from me shortly. Your feedback helps us improve our service and it is also an opportunity for dialogue with our patients, to help understanding of the challenges the NHS is facing at this time. Thank you once again for your feedback Dr Wole Olarinmoye GP Principal and Trainer