West Malling Group Practice
Avicenna Medical Centre, Oxley Shaw Lane, Leybourne, West Malling, Kent, ME19 5PUContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about West Malling Group Practice .
Reviews
-
Review titled Seriously appalling
Rated 1 star out of 5
by Aveline - Posted on 09 February 2024
The appointment system here is appalling. The practice make it totally impossible to get an appointment. These can only be made on the day! Covering such a vast catchment area as soon as they open, the lines are blocked. We have phoned over 30 times in the past week and still have not been able to make an appointment for my sickly mother. They open at 8:15, the lines are full within two seconds, Advanced bookings are refused, and the doctor recall system does not work. You have to chase constantly for prescriptions sent to them from hospital doctors to be actioned. My mum has been a patient of this practice for over 45 years. She never gets to see the same doctor and none of them know her or her case which is quite remarkable and shameful.
Visited February 2024
Review titled West Malling Group Practice
Replied on 16 February 2024
We are sorry to learn of your experience. We offer on the day, telephone triage and advanced bookings. Patients ringing in also have the option to request a call back to save waiting on the line. We will be more than happy to respond to you direct if you wish to contact us via our website westmallinggp.nhs.uk.