West Meads Surgery
2-6 The Precinct, West Meads, Bognor Regis, West Sussex, PO21 5SBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lacking empathy
Rated 2 stars out of 5
by Anonymous - Posted on 26 February 2025
I have a friend who suffers from a number of medical issues making it very difficult for her to sleep. This has the additional effect of making it very difficult for her to wake up in time in order to call for an emergency appointment, as she needed to do recently. With this in mind the reception she received severely lacked empathy or sympathy. While she was on the phone to reception, very emotional, the receptionist respnded in a stern and frankly uncaring manner. This seems to be not the first time she has encountered this from a receptionist here. To be fair, it is not true of every receptionist working at this surgery. I also appreciate the restrictions, limitations and pressure the surgery is under. My complaint is simply that, in my opion, the service provided by reception should aim to be one of sympathy and understanding. Instead of this, my friend recieved judgement from the dismissive nature of just having the same unhelpful script repeated at her when she asked for help and advice.
Visited February 2025
West Meads Surgery has not yet replied.
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Review titled Outstanding Practice Nurse
Rated 5 stars out of 5
by Samantha Jackson - Posted on 23 April 2024
Went for a smear at my new practice today with The Practice Nurse She was so kind and compassionate whilst undertaking the procedure. We explained everything so clearly and put me at ease. In all my days of having smear tests this one was no doubt the best experience I've had. It's always working when you register at a new GP practice. I must say I am.extremrly impressed so far. Thankyou so much.
Visited April 2024
West Meads Surgery has not yet replied.
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Review titled Caring nurse
Rated 5 stars out of 5
by Stephen Booker - Posted on 15 February 2024
I had an appointment with nurse Kristy very kind and professional lady she had to give me an injection which was totally painless really great experience thanks Kristy
Visited February 2024
West Meads Surgery has not yet replied.
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Review titled Fab paramedic
Rated 5 stars out of 5
by Cathy - Posted on 02 April 2024
The paramedic we saw today was so thorough with her examination of my son. She explained everything to us & gave great advice. We were with her for 30 minutes & did not once feel rushed, just wish I could remember her name!!!!
Visited February 2024
West Meads Surgery has not yet replied.