West Mersea Surgery
32 Kingsland Road, West Mersea, Colchester, Essex, CO5 8RAContact details and opening times
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Reviews
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Review titled Inefficent and unhelpful
Rated 1 star out of 5
by Kevin Norris - Posted on 26 June 2024
I am on medication for life and in the last 3 years this has been renewed automatically after a 6 monthly review. The review has happened, no automatic renewal, so no prescription at boots. Phoned the surgery to ask why it hasnt been renewed and told I need to request it. But not over the phone. They need it on a physical piece of paper, but of course cant print this off themselves.I have to write my name , Date of Birth and the words please renew my medication on a piece of paper and physically put this in a repeat prescriptions box at the surgery. Appalling. How can this be modern efficient practice dealing with bits of paper and the patient having to physically attend? No audit trail in case the paper is lost. This is not an isolated incident. I understand the rules that this feedback so will simply say if evidence is required of poor working practices and patient disatisfaction look at the google reviews they receive. To be clear this is not a criticism of the Doctors themselves but the administrative side
Visited June 2024
West Mersea Surgery has not yet replied.
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Review titled nothing negative
Rated 5 stars out of 5
by gillian strutt - Posted on 01 November 2022
Called in to surgery and got appointment, for my elderly relative, that same afternoon. Saw a doctor who was extremely efficient, polite and kind, overall a very pleasant experience. Well done Mersea Island Surgery Thankyou
Visited October 2022
West Mersea Surgery has not yet replied.
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Review titled How is it so bad?
Rated 1 star out of 5
by Anonymous - Posted on 03 September 2022
How has it got to the situation you are in now? Why does a patient have to call up over 50 times just to get a an answer! I have seen proof that it took somebody 288 phone calls before they got an answer. Even then they got told that no appointments are available. I was given a phone appointment and the doctor was not even able to book me into see my GP or give me any prescriptions or help so the phone appointment was just a waste of time and NHS money. The staff are also rude and make it seem like you are wasting time when I have just got out of hospital and need medical care.
Visited September 2022
West Mersea Surgery has not yet replied.