West Oak Surgery
319 Westdale Lane, Mapperley, Nottingham, Nottinghamshire, NG3 6EWContact details and opening times
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Reviews
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Review titled Shame
Rated 2 stars out of 5
by Clifford Seeds - Posted on 23 May 2023
I have never written a review about anything in the past but on this occasion I felt that a comment should be made. Today I had an appointment at this practice with a nurse, my appointment time was 10.30. Due to public transport problems on Carlton hill the bus was some 20 minutes late & I arrived at the surgery at 10.40. I was informed that the nurse could no longer see me. As I left I noticed a message on my phone telling me “I did not attend” that message was timed at 10.36. Ok I was late, but many times in the past I have waited 10 15 even 20 minutes beyond my appointment time in the waiting room. Also recently I attended an appointment, made by the surgery, only to be told on arrival that “the appointment should not have been made”. No message to cancel or apologize. This experience together with my wife’s tells me the quality of this practice has diminished over recent times, shame, it was so good.
Visited May 2023
Review titled West Oak Surgery
Replied on 15 June 2023
Thank you for your comments and I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact me on 0115 9525320. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Yvette Storm - Practice Manager
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Review titled No appointments
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2023
Disgraceful lack of fair system. I have tried for 5 days to get an appointment.I have hung on the phone from 8 until 8.45 in a queue. When the call is answered I’m told there is no appointments.I have queued at the surgery twice from 7.55 ,after waiting for 20 minutes in the surgery on both occasions I’ve been told all the appointments have gone .On one of those occasions the receptionist told all of us who had been waiting that people start queuing from 7.30 or earlier ! We are at the surgery because we are sick !.For the last 5 days I’ve queued outside twice and been on the phone from 1 second past 8 3 times .The receptionist suggested that I use the walk in centre instead ,is this an overspill for surgeries with poor systems. No one I know at different surgeries has this big a problem. How are the other practices in Mapperley working ? My condition has worsened and needs GP management , an urgent care walk in centre is inappropriate. I pay my national insurance- this is not a free service
Visited February 2023
Review titled West Oak Surgery
Replied on 02 February 2023
Thank you for your comments and we are sorry to hear your frustration with obtaining an appointment. The various reasons detailing why patients are finding it difficult to obtain GP appointments has been extremely well covered by the media; and it is well known that this problem applies to the large majority of practices throughout the UK. However, even when facing unprecedented demand, we have still consistently give out more appointments than the BMA consider as safe. Undoubtedly though, some patients will be disappointed when being asked to either keep trying, or seek an alternative source of treatment if they feel their condition warrants this. However, please be assured that we are always looking for ways to increase our accessibility. With regards to national insurance and GP services, please be aware that the NHS is mainly funded through general taxation, and only 'boosted' by National Insurance contributions (NICs). Yvette Storm - Practice Manager