West Oak Surgery
319 Westdale Lane, Mapperley, Nottingham, Nottinghamshire, NG3 6EWContact details and opening times
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Reviews
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Review titled Shame
Rated 2 stars out of 5
by Clifford Seeds - Posted on 23 May 2023
I have never written a review about anything in the past but on this occasion I felt that a comment should be made. Today I had an appointment at this practice with a nurse, my appointment time was 10.30. Due to public transport problems on Carlton hill the bus was some 20 minutes late & I arrived at the surgery at 10.40. I was informed that the nurse could no longer see me. As I left I noticed a message on my phone telling me “I did not attend” that message was timed at 10.36. Ok I was late, but many times in the past I have waited 10 15 even 20 minutes beyond my appointment time in the waiting room. Also recently I attended an appointment, made by the surgery, only to be told on arrival that “the appointment should not have been made”. No message to cancel or apologize. This experience together with my wife’s tells me the quality of this practice has diminished over recent times, shame, it was so good.
Visited May 2023
Review titled West Oak Surgery
Replied on 15 June 2023
Thank you for your comments and I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact me on 0115 9525320. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Yvette Storm - Practice Manager