West Park Surgery
Midland Street, Long Eaton, Nottingham, Nottinghamshire, NG10 1RYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice & Team
Rated 5 stars out of 5
by Patricia Beswick - Posted on 07 January 2025
Doctor was professional, reassuring and made time to answer my questions. I wouldn't want to go anywhere else for medical treatment or advice.
Visited January 2025
Review titled West Park Surgery
Replied on 15 January 2025
Dear Patricia, Thank you for your feedback. We do appreciate the time you have taken to do the review. I will pass on your lovely compliment to our team at West Park Surgery. Kind regards, Debra Lewsley Practice Manager.
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Review titled Fantastic surgery and staff
Rated 5 stars out of 5
by LINDSAY GROOM - Posted on 15 January 2025
I recently visited with some concerns regarding the menopause. I was given an appointment with a nurse who specialises in this area. The appointment was for the same week and was on time. The nurse listened closely to my symptoms and made notes as we talked. She suggested a course of treatment to try for 3 months. She told me all about the treatment I was going to try and what to look out for and also that there was room to increase my dose if needed. She absolutely knew her stuff and made me feel at ease. I really like the doctors and nurses I have seen over the years and like that we can get appointments at two different locations. I haven't really struggled to get seen. The reception staff at both sites are lovely. I absolutely would recommend this practice.
Visited December 2024
Review titled West Park Surgery
Replied on 15 January 2025
Dear Lindsay, Thank you for your feedback. We do appreciate the time you have taken to do the review. It is good to hear that you felt at ease with your consultation and the clinician, you saw. Thank you for the lovely compliment for our reception team too. I will pass on to our team at West Park Surgery. Kind regards, Debra Lewsley Practice Manager
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Review titled Great practice I am
Rated 5 stars out of 5
by Keith Brazewell - Posted on 02 January 2025
I am fortunate that I do not have any ongoing medical problems so I get called in for routine check ups, and when I arrange an appointment everything works well.
Visited December 2024
Review titled West Park Surgery
Replied on 15 January 2025
Dear Keith , Thank you for taking time to give your feedback, we really do appreciate it. I will pass on to our team at West Park Surgery. Kind regards, Debra Lewsley Practice Manager
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Review titled Lovely practise, very informative.
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2024
I was one of the last patients of the day and went for my smear test. The staff were very lovely and made me feel very comfortable. The nurse was informative and talked me through the whole process before, during and after to explain the steps. Everywhere was clean and all the staff on duty were very polite and welcoming.
Visited December 2024
Review titled West Park Surgery
Replied on 15 January 2025
Thank you for your feedback. We do appreciate the time you have taken to do the review. It is good to hear that you had a positive experience. I will pass on to our team at West Park Surgery. Kind regards, Debra Lewsley Practice Manager
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Review titled Excellent healthcare
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2024
Saw the nurse for a blood pressure check and she was excellent. I was asked if I minded a trainee being present and was so impressed by her thorough instruction to her colleague. All tests were explained and the bloods taken with minimal discomfort. Appointment was on time and care excellent as usual.
Visited November 2024
Review titled West Park Surgery
Replied on 15 January 2025
Thank you for your feedback. We do appreciate the time you have taken to do the review. I will pass on your lovely compliment to our team at West Park Surgery. Kind regards, Debra Lewsley Practice Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Marion - Posted on 29 October 2024
Booked appointment for my 3 monthly Blood Test. Appointment on time, no bruising. Telephone call for results booked for time convenient to me. I have used this practice for over 30 years. If I ring and get an automatic message to say that i am in (example 25th place) I press 8 and get a call back. Excellent Service, I would recommend this practice
Visited October 2024
Review titled West Park Surgery
Replied on 29 October 2024
Dear Marion, Thank you for your feedback. We do appreciate the time you have taken to do the review. I will pass on your lovely compliment to our team at West Park Surgery. Kind regards, Debra Lewsley Practice Manager.
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Review titled Diabolical doesn't even go far enough
by Jonny - Posted on 14 October 2024
Been trying to get an appointment for myself and newly pregnant wife to discuss pregnancy and medications etc. Called up every morning for a week now only for the phone lines to be busy. When I finally get through all appointments have gone. I went in person to the surgery to book an appointment instead. I didn't need it today, I just needed to book one for when we can both attend together. Got told to call back at 8am by a rude snooty woman. Please avoid this god awful surgery for the sake of your own health and also your families health. It's beyond bad and I actually don't know how these standards are acceptable and this place is still allowed to operate.
Visited October 2024
Review titled West Park Surgery
Replied on 15 October 2024
We are sorry to hear that your recent contacts with the practice have not been a positive experience. As this is anonymous and we have not got your full details, we are unable to look into this in more detail however, if you would like to contact the Practice Manager she would be happy to speak to you further on this matter.
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Review titled Shocking
Rated 3 stars out of 5
by Chris - Posted on 24 September 2024
The front desk people have been amazing but trying to get medication authorised has been a truly shocking experience, I had a message to say its all available at 515 and it was not actually sent to pharmacy till gone 7, I have recently ordered medication and was told I need a review ok this was set for 20 days time to then be issued with a short term amount that would last 5 days. So as it takes a week on average to get medication I ordered more a couple days after, this was not dealt with and simply ignored. I have now completely ran out and it's taken 2 phone calls to get half of what is needed. There is no common sense. I have been told to book an appointment in the morning and yet tomorrow's have already been filled. I have been out of hospital for 6 weeks after having a very severe case of pneumonia and I was told 3 months on average to heal and just order what I need when I need it and so I'm trying make sure I don't run out but it seems you cannot have anything until you run out and then have to wait longer. The service is a total joke.
Visited September 2024
Review titled West Park Surgery
Replied on 01 October 2024
We are sorry to hear that your recent contact with the practice was not a positive experience. As we have not got your full details, we are unable to look into this in more detail however, if you would like to contact the Practice Manager she would be happy to speak to you further on this matter.
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Review titled Good phlebotomist
Rated 4 stars out of 5
by Anonymous - Posted on 11 July 2024
At previous practices and hospitals I’ve had bad experiences with blood tests, leaving me bruised, or faint. I had a blood test today with the phlebotomist at the site near Asda. This lady was professional, competent, and quick! No problems, and I left without any bruising or faintness.
Visited July 2024
Review titled West Park Surgery
Replied on 23 July 2024
Thank you for your kind feedback, we will make sure that your comments are passed onto the phlebotomist.
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Review titled Disgusting
Rated 1 star out of 5
by Amanda - Posted on 11 July 2024
Recommended by my community nurse (cpn) when moving to the area. Now however the reception staff are rude, the possibility of seeing a GP is zero and above all else I have a complete lack of confidence in their services as a whole. Following a referral to a hospital I received a letter from them saying they wouldn't see me at this present time, but gave a suggested care plan to try. On this letter they quoted information given by the doctor. Except misinformtion would be the better word! 2 emails to the surgery regarding this and I get text (no email, no call) 2 weeks later to see a specific doctor. As that doctor only works certain days and the online service hasn't worked when I've tried and the 8am call to the surgery is pointless .... 4 weeks later I'm no further forward!! Catch 22? Stick with what you know or move to something that could be just as bad? T**i, the nurse, is a ray of sunshine however in this place.
Visited May 2024
Review titled West Park Surgery
Replied on 23 July 2024
Good Morning. We are sorry to hear that you are not satisfied with the care that you have received. If you would like to contact the Practice Manger on the following email address ddicb@westparksurgery.nhs.net with further details then she would be happy to investigate and respond accordingly. Thank you