West Road Surgery
North Road Primary Care Centre, 183-195 North Road, Westcliff-on-Sea, Essex, SS0 7AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Doctor
Rated 5 stars out of 5
by Trevor Scott - Posted on 08 August 2024
The doctor I saw today was excellent. She clearly explained what the cause of my problem and the treatment I needed to carry out. She was kind caring and listened.
Visited August 2024
Review titled West Road Surgery
Replied on 08 August 2024
Dear Trevor Thank you for your feedback, I will ensure you comments are passed on to the doctor concerned. As the new practice manager at West Road, feedback is essential to us for leaning, and improving patient services, something I will be striving to do over the coming months. Once again many thanks for your feedback. Liz Adams Practice Manager
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Review titled Chat
Rated 4 stars out of 5
by Anonymous - Posted on 29 August 2024
Today I talked to a lady receptionist , and she was wonderfully helpful, and I appreciated the way I was spoken too. 5 star for that reassurance and kindness young lady 👍
Visited August 2024
West Road Surgery has not yet replied.
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Review titled Caring Practice
Rated 5 stars out of 5
by Kevin Marvin - Posted on 01 March 2024
My wife and I had a follow up appointmet.Doctor listen empathically to our concerns and provided both ofus with reasurance and arranged for further investigations. Doctor suggested a further follow up in 6-8 weeks. This was much appreciated.
Visited February 2024
West Road Surgery has not yet replied.
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Review titled Another brilliant doctor!
Rated 5 stars out of 5
by Liaqat Jarral - Posted on 19 March 2024
Another very satisfying consultation with a brilliant doctor. I was really worried about my condition, the doctor listened to me carefully and empathetically and then prescribed urgent tests, together with comprehensive advice on how to modify my food and fluid intake. On return when I shared this consultation and the list of diagnostic tests with a GP within my immediate family, I was assured that the West Road surgery doctor had actually gone extra mile in providing additional diagnostic procedure to rule out other underlying issues. Ten out of ten!
Visited February 2024
West Road Surgery has not yet replied.
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Review titled Great doctor for once.
Rated 5 stars out of 5
by Doc 10/10 receptionist 0/10. - Posted on 22 February 2024
The doctor i saw yesterday was fantastic. First time in many years, he listened and addressed my problems head on.👍. Just shame about horrible arrogant rude self righteous receptionist. Very rude! Thank you Doctor, you were brilliant!
Visited February 2024
West Road Surgery has not yet replied.
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Review titled Top Practice,,, long time.
Rated 5 stars out of 5
by Mark - Posted on 28 February 2024
I have seen my Doctor several times about a chronic problem. Doctor listens, is empathetic, understanding and looking for different ways forward. I always leave my appointment feeling brighter and positive. Top Doctor, Top guy. The Receptionist Ladies always helpful.
Visited January 2024
West Road Surgery has not yet replied.
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Review titled Patient’s Online Meeting
Rated 3 stars out of 5
by Anonymous - Posted on 30 January 2024
I have read the other reviews and I note that the surgery has yet to respond. I found the forum was led extremely well and everyone was made to feel welcome. Participants were given the opportunity of expressing their views, however, I felt that there were too many complaints. These can surely be channeled differently? It might be a good idea to ask future attendees to submit ideas/questions in writing beforehand so these can be assessed and discussed under ‘any other business’.
Visited January 2024
West Road Surgery has not yet replied.
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Review titled great practice
Rated 5 stars out of 5
by Jill Miller - Posted on 21 December 2023
i have spent a lot of time at the surgery in the last 4 yrs with on going problem's dr albiati is amazing and has helped in every way she can sending me to any body and test that will help , nothing is to much trouble for her and she listens and i trust her advice , the other gp are good to but i tend to stick to one with my on going problem also had daily dressing with the nurses who are amazing and have. also worked extra time to fit me in when no space left they are a great all round practice that i have been with for over 30 yrs as are the rest of my family , great job west rd x
Visited December 2023
West Road Surgery has not yet replied.
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Review titled Great Doctor
Rated 5 stars out of 5
by Liaqat Jarral - Posted on 19 March 2024
I was seen by a very pleasant and competent doctor. The doctor was very caring and empathetic. And despite the fact that I turned up with more than one issues, the doctor listened to me empathetically and actually went extra mile to ensure that I get the right diagnostics / tests done for all my issues and provided additional advice on how to manage my conditions. Very pleasant and satisfying experience. There are issues in getting appointments, and reception staff has lately improved as well. Overall very happy with the practice.
Visited December 2023
West Road Surgery has not yet replied.
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Review titled Fantastic, caring service
Rated 5 stars out of 5
by Rosalind - Posted on 21 December 2023
All GP’s, reception and office staff are exceptionally kind, helpful and willing to go the extra mile, and give as much time as is needed to fully explore a problem. I always feel respected, listened to and supported.
Visited December 2023
West Road Surgery has not yet replied.