West Street Surgery
89 West Street, Dunstable, Bedfordshire, LU6 1SFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 36 minutes late and counting...
Rated 2 stars out of 5
by lee - Posted on 03 February 2025
...what is the point of an appointment time! Useless. Also cannot do bloods after 3.30. So I guess I'll just hope for the best then.
Visited February 2025
West Street Surgery has not yet replied.
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Review titled Nurse
Rated 5 stars out of 5
by Kristine - Posted on 23 January 2025
I had today appointment with nurse(unfortunately I don't know her name ). However I would like to leave feedback to her . Maybe she will remember me, but I wanted the surgery to recognise her hard work. My ear was blocked and needed to be checked as per receptionist statement over the phone. This nurse looked at my ear and offered me if I want she can syringe them and I agreed . She might remember me as vax lady :D as she stated she never had pt with so much vax in ears and she was surprised how could I hear at all ... once she fixed problem I was very happy and ready to leave. Then she saw in system that my smear test is due and offered to sort that out too! Obviously, I am so pleased , I managed to do that too and get out of my way . She aslo double checked if my coil is not out of date. Such a caring person she is and deserve 10 out of 10! Wish more people like her could love their job how does she. I wish I could ask her name, but if she reads this she might remember! Thank you so much for your help and being so kind to me !
Visited January 2025
West Street Surgery has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2024
Appointment was agreed for same day as my call to the surgery. Thorough examination of the problem by the GP, with same day referral to the hospital for further investigation and treatment. Everyone was very professional and thorough. A very positive experience. Thank you all.
Visited February 2024
Review titled West Street Surgery
Replied on 21 November 2024
Dear Patient Thank you for your positive review of West Street Surgery. Practice Manager, West Street Surgery
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Review titled great practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 May 2023
have always found reception staff helpful and friendly. Aways have been able to see a doctor or nurse and prompt telephone calls back when needed. nothing to complain about - given how stretched practices are
Visited May 2023
Review titled West Street Surgery
Replied on 16 August 2023
West Street Surgery welcomes patient feedback, both positive and negative as it provides a valuable insight into our services from the patient’s perspective and can inform service improvement. Thank you for your positive feedback.
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Review titled Great service
Rated 5 stars out of 5
by Hannah - Posted on 17 April 2023
We have had over 6 weeks of our three children being poorly with general childhood illness’. Each time we’ve asked to see a dr the receptionists have been helpful and accommodating and the Drs and Nurses we have seen have been thorough and reassuring. We really appreciate the service from your whole team. Thank you
Visited April 2023
Review titled West Street Surgery
Replied on 16 August 2023
West Street Surgery welcomes patient feedback, both positive and negative as it provides a valuable insight into our services from the patient’s perspective and can inform service improvement. Thank you for your positive feedback, I will pass on your comments to the entire Practice Team.