Westbourne Medical Centre
Milburn Road, Westbourne, Bournemouth, Dorset, BH4 9HJContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Westbourne Medical Centre.
Reviews
-
Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2023
Myself and family are all registered at Westbourne medical centre and I cannot rate the surgery highly enough. The receptionists are always so kind and helpful and the Drs are all superb. Thank you to all the team for all your care over the last few years
Visited November 2023
Westbourne Medical Centre has not yet replied.
-
Review titled Wonderful Practice
Rated 5 stars out of 5
by Ms Rebecca Ryan - Posted on 11 August 2023
Thank you to the whole team for always going above and beyond to look after me and my family. The reception staff are friendly and helpful and the GP and practice Pharmacist take the time to listen and help in every way they can. It's a wonderful practice.
Visited August 2023
Westbourne Medical Centre has not yet replied.
-
Review titled Fantastic practice
Rated 5 stars out of 5
by Mrs Catherine Steven-Fountain - Posted on 31 July 2023
From making the request for an appointment to getting prompt, professional, thorough testing and follow-up calls the service was amazing after all the bad press that Doctors get. This surgery can only be recommended. Thanks to all of the team
Visited July 2023
Review titled Westbourne Medical Centre
Replied on 31 July 2023
Dear Catherine, Thank you for your feedback and rating of 5 stars. We are pleased that you you were happy with the service you received from our practice; from requesting an appointment, through to testing and follow up care. Thank you for recommending us. Your review will be shared with the team and is very much appreciated.
-
Review titled efficient kind and experienced
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
Absolutely wonderful and thorough experience all the way from reception staff to the doctor. I will send all my clients there for bespoke medical care. Truly pulled out all the stops. Professional but with an element of care not always seen these days.
Visited June 2023
Review titled Westbourne Medical Centre
Replied on 26 June 2023
Thank you for your 5 star rating and review of your experience at our practice, from our reception staff to the doctor. Your kind words will be shared with our team and is very much appreciated.
-
Review titled Outstanding response, care and support
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2023
I cannot fault the treatment I have received recently when my asthma became a problem. Outstanding. I used the new online triage form, which in itself is fantastic (I always found it tricky to get through on the phone due to my own work commitments not fitting with the long waits, the 8am/2pm lists and the 12-2pm close). I've used the form twice now and both times have had a call and medication prescribed the same day. I noted on the form that I wouldn't be able to pick up a call until after 3.30pm but the GP was persistent with his call and managed to speak to me during my lunch break. He listened to my symptoms, talked me through the reasons why I was feeling as I did and offered advice and reassurance on next steps. He then offered to send the prescription to a pharmacy close to my work so I could collect and begin treatment ASAP. He also sent me a follow-up text outlining my treatment plan. He told me he would ask the asthma nurse to contact me. She did the next day... On a Saturday! Unfortunately I missed her call so she automatically made me a new appointment for the following Thursday evening. She was fantastic, really got to understand where I was at and how the medication was working. She arranged to call back for a check-up the following week. We talked though my progress and how treatment would look moving forwards. She will liaise with my GP and follow up my progress and asthma management in 3 weeks. A huge thank you to both of them. I feel heard, supported and cared for and so, so, so much better!
Visited June 2023
Review titled Westbourne Medical Centre
Replied on 26 June 2023
Dear Patient, Thank you for taking the time to rate our practice with 5 stars and write a detailed review of the care you received following submission of the online triage form. You have used this form twice now and on both occasions you received a prompt call back and had medication prescribed the same day. The GP you spoke to listened carefully to your symptoms and talked you through the reasons why you were feeling the way you did. He offered advice and gave reassurance as to next steps and offered to send the prescription to a pharmacy local to your place of work so that you could start the treatment straight away. Follow up care was arranged with the asthma nurse who also promptly made contact with you and arranged an appointment the following week. We are pleased that you felt heard, supported and cared for. Your response will be shared with the clinicians involved and is very much appreciated. Anne Holburn Patient Liaison Officer