Westbury Medical Centre
TH Surgery, 205 Westbury Avenue, Wood Green, London, Greater London, N22 6RXContact details and opening times
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Reviews
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Review titled Rude unprofessional, empathy derived staff
Rated 1 star out of 5
by Anonymous - Posted on 09 March 2023
2.5 hrs to get through to a miserable receptionist, she asked what was wrong and as i started to explain she butted in with "date of birth?" offered me an appointment in 9 days to discuss if i need a blood test, which i do! told me i should be grateful of it as if i hadnt gone through econsult originally i wouldnt be getting one at all. shocking service, ill suffer on another 9 days.. after all its been over a month ive waited now with hair loss/nausea/extreme exhaustion.
Visited March 2023
Review titled Westbury Medical Centre
Replied on 17 March 2023
Thank you for submitting your review. We appreciate all feedback into the practice. I am very sorry to hear that you had such difficulties getting through on the phone. 2.5 hours wait is extremely uncommon for our practice, so if you could contact the surgery directly we will investigate this with our telephone company to ensure there are no problems with the phones. I am sorry you had difficulties with the reception team whilst trying to book your blood test, the reception team are not clinical and therefore cannot request a blood tests on your behalf, these can only be requested by a clinician, hence the reason they would require your date of birth to search for the next available appointment. All appointments at the practice are prebookable, as well as this we have on the day appointments for those complaints which cannot wait until the next available prebookable appointment. These become available at 8am each day. Online consultations can take away the wait on the phone and can give you guidance to the best place for you to be seen. All consultations submitted to the practice are reviewed and answered daily.