Westbury on Trym Primary Care Centre
Westbury on Trym PCC, Westbury Hill, Westbury-on-Trym, Bristol, Avon, BS9 3AAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great quick service
Rated 5 stars out of 5
by Chris - Posted on 20 November 2024
We rang the surgery about our daughter who was unwell when she got home from school. Within an hour we had consulted a very efficient nurse practitioner and picked up the necessary antibiotics. Thank you once again for your responsiveness. This was stand out care from your excellent practice. In the context of a ‘broken NHS’ general practice stands tall with its efficiency.
Visited November 2024
Review titled Westbury on Trym Primary Care Centre
Replied on 21 November 2024
Dear Chris, We hope your daughter is well now and thank you for taking the time to share your kind words with regards to our service. Your review has been shared with the practice team. Many thanks again for your kind words and support, it means a lot to us and keeps us all going. Catherine Farrington Practice Manager
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Review titled Very helpful and efficient
Rated 5 stars out of 5
by Hazel - Posted on 07 November 2024
Called practice this afternoon re. sons infection. They txt for him to return a picture then rang to say antibiotics could be collected from our local pharmacy. All within hours. Great service today, thank you.
Visited November 2024
Review titled Westbury on Trym Primary Care Centre
Replied on 08 November 2024
Dear Hazel, Thank you for taking the time to leave us a review. We always try to help those that have urgent healthcare needs as quickly as possible and I am really pleased to know that we helped your son. Catherine Farrington Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Hazel - Posted on 31 December 2024
I was a bit sceptical contacting the surgery about my sons ingrowing toe nail, that I wouldn't get to speak to someone. But I got through very quickly, they sent him a text, asked for a picture and then called back to say they would prescribe antibiotics, pick up from local pharmacy. All within a matter of hours, very impressed.
Visited November 2024
Review titled Westbury on Trym Primary Care Centre
Replied on 31 December 2024
Dear Hazel, Thank you for sharing your experience with others. We are pleased we were able to help your son efficiently and please do contact us whenever you need our support. Catherine Farrington Practice Manager
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Review titled Top Practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 November 2024
I had a recent annual Blood pressure review , which came out a touch high. I was then given 2 appointments with the Practice pharmacist. The advice and guidance given was really helpful and now I'm back to acceptable levels. The professionalism and politeness shown during the appointments were really appreciated ...thankyou.
Visited November 2024
Review titled Westbury on Trym Primary Care Centre
Replied on 28 November 2024
Thank you for taking the time to leave your comment, we really appreciate it. We're really pleased you found the advice helpful.
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Review titled Great practice and staff
Rated 5 stars out of 5
by Tassira - Posted on 28 November 2024
I was seen the same day and referred to hospital for emergency treatment by my GP for an underlying condition, if my GP had not referred me that day as an emergency case I don't know what would have happened. All the staff are second to none always willing to help.
Visited October 2024
Review titled Westbury on Trym Primary Care Centre
Replied on 29 November 2024
Dear Tassira, I hope you have now recovered and thank you for your kind words, they will be shared with the team. We always do our best to support patients with urgent health needs and please do reach out to us if you need any further support. Catherine Farrington Practice Manager
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Review titled Practice Pharmacist is professional and caring
Rated 5 stars out of 5
by Anonymous - Posted on 03 September 2024
My blood pressure medication was no longer working for me a year ago. It's been a very long journey to finally get here, but now I have very good blood pressure readings and am feeling well. The Practice Pharmacist has been incredibly patient, professional and encouraging at every stage.
Visited September 2024
Review titled Westbury on Trym Primary Care Centre
Replied on 03 September 2024
Thank you so much for your review. I will pass this on to our pharmacist. It's great to know that we have helped make a difference to your health and please do continue to seek support from our team. Catherine Farrington Practice Manager
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Review titled Very impressed
Rated 5 stars out of 5
by Karine Prescott - Posted on 26 August 2024
I have only recently joined Westbury-on-Trym Primary Care, but I am very impressed with how the surgery is run and the level of care I received from the Nurse I saw on 15th August (it is a shame that we are not allowed to leave names, because I would have like to particularly thank her): she was very friendly and really good at her job - by far the best nurse I ever came across to perform this particular treatment. In addition, I also would like to comment how good & efficient the Receptionists are.
Visited August 2024
Review titled Westbury on Trym Primary Care Centre
Replied on 27 August 2024
Dear Karine, Thank you for registering with Westbury-on-Trym Primary Care Centre and for your kind words. I am so pleased that you have been impressed with our services and the level of care that you have received. Whilst you can't leave names in a review, on this occasion, I have been able to link your care to the nurse who cared for you and I will be sure to pass on your review. Catherine Farrington Practice Manager
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Review titled Excellent Practice Pharmacist
Rated 5 stars out of 5
by Keren - Posted on 02 August 2024
I have received excellent support from the Community Pharmacist over the past few months. The pharmacist monitored tests and provided comprehensive feedback on the results by telephone. She also advised me about what to do to keep well in future. The Pharmacist is a conscientious and committed member of your staff and I would highly recommend the service to other patients.
Visited July 2024
Review titled Westbury on Trym Primary Care Centre
Replied on 13 August 2024
Thank you for leaving this review, our pharmacists are an integral part of our team and can support patients with their medication reviews and monitoring. Catherine Farrington Practice Manager
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Review titled Pharmacist support
Rated 5 stars out of 5
by Anonymous - Posted on 25 June 2024
Two booked telephone calls in past week with surgery's pharmacist. I found her very responsive and sympathetic. Comprehensive info and guidance on medication options, and no sense of being rushed into decisions. An excellent service.
Visited June 2024
Review titled Westbury on Trym Primary Care Centre
Replied on 25 June 2024
Thank you for your kind words, I have passed this on to our pharmacists. We have two dedicated pharmacists working at the surgery who will support patients with their medication options. Thank you for sharing your experience. Catherine Farrington Practice Manager
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Review titled Positive Feedback
Rated 4 stars out of 5
by Eleanor White - Posted on 28 June 2024
The Practice Pharmacist, has been monitoring my hypertension and finally evolved a successful and appropriate course of medication She is an excellent communicator, always patient and respectful. I have thanked her and expressed my appreciation. She is aware that, for personal reasons, I am in a rather dark place, and her kindness and support has been important to me. She is an outstanding practitioner.
Visited June 2024
Review titled Westbury on Trym Primary Care Centre
Replied on 28 June 2024
Dear Eleanor, The team and I are so pleased that our pharmacist has been able to help you and provide you with the care you require. If you do need further support from our team, please do not hesitate to contact us. We are here for you and we will always support you as best we can. Kind regards, Catherine Farrington Practice Manager