Westerhope Medical Group
377-377A Stamfordham Road, Westerhope, Newcastle Upon Tyne, Tyne and Wear, NE5 2LHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful appointment system
Rated 1 star out of 5
by Sarah - Posted on 02 September 2024
Did E-consult for my child. No response for days. Rang them, they've somehow text the wrong number offering appointment which I've missed as they sent it to the wrong number. Unable to prebook appointments have to ring on day, absolutely awful system. People that have responsibilities cannot commit to ringing at 8am on a morning. More needs to be done to open up appointments so that prebookable ones are available for those who need them. No continuity of care when you do get seen. The best Dr has left the practice. I saw a GP for myself in May, was misdiagnosed and told to take medication which impeded recovery. Needless to say we will be moving practice and wouldn't recommend drs to anyone. Admin staff are wonderful but they're being failed by the system the partners and management have in place.
Visited September 2024
Westerhope Medical Group has not yet replied.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Davey - Posted on 03 September 2024
This place is a joke. For years now the appointments system here hasn’t worked. Unless you’re waiting at 7:59 and fastest finger first you’re not getting an appointment. What they fail to understand is that people are travelling to work and can’t necessarily be fastest finger first (after ringing at 8:04 - holding my place in the queue by ringback - I was called an hour later) I was asked if someone could be fastest finger first on my behalf. I advised them that would be my wife (who would also be travelling to work). My issue is that I wake up extremely early every morning and can’t get back to sleep, it’s been this way for 5 years or more. I said I would be willing to wait however long for an appointment so long as something was booked in. I was told to call up the following day at 8am. This is why people sit on their issues and not bother trying to get appointments. I discuss this with people at my work and they don’t have issues with getting appointments, one of my colleagues was aware of the poor reviews online about this surgery. Whoever is responsible for the way this place is run is not suited to the job.
Visited September 2024
Westerhope Medical Group has not yet replied.
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Review titled Practice
Rated 3 stars out of 5
by Anonymous - Posted on 27 July 2024
Very disappointed in treatment over last 2 weeks sent into A and E twice in last few months due to wrong medication
Visited July 2024
Westerhope Medical Group has not yet replied.
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Review titled Long-Term Medications Being Rejected
Rated 3 stars out of 5
by Anonymous - Posted on 28 June 2024
My long-term medications keep being rejected and I keep running out. I'm not told that the order has been rejected and it is not resubmitted by the doctor so, when I find out it has been rejected and re-order, the doctor takes so long to deal with it I've run out of medication.
Visited April 2024
Westerhope Medical Group has not yet replied.
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Review titled No appointment
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2024
I walked into the practice today after the pharmacist had referred me back to the GP due to being unable to prescribe anything to my child stating that she needed to be seen by a GP. The receptionist told me to go home and call her because they can’t do anything over the desk. I went outside the surgery and rang and was told to take my child to the walk in centre because they had no appointments. I waited 5 hours at the walk in centre only to be told my child will need to be seen by her GP if she doesn’t improve. What going on with this surgery is enough to send someone into deep depression. I’m now having to ring again at 8 am to possibly be told there’s no appointments. It a living nightmare
Visited February 2024
Westerhope Medical Group has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2024
So difficult to get an appointment online consultation a joke if on the day a week that you can use it takes 4 to 5 days for a response should be a patient come 1st attitude
Visited January 2024
Westerhope Medical Group has not yet replied.
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Review titled good doctors
Rated 5 stars out of 5
by garry plant - Posted on 29 November 2023
this has been my gp surgery since i was young i cant fault the place tbh. the doctor i have seen a few times in there is spot on friendly good advice and listens to what you have to say and helpful moving forward towards treatments etc
Visited November 2023
Westerhope Medical Group has not yet replied.
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Review titled no appointments for a year now
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2023
in September 2022 I injured my ankle. After a year there are no improvements, surgery refers me to Physio which is not improving. Impossible to get a GP appointment, receptionist refuses an appointment for proper diagnosis. systemic and total inability to care for patience , Shocking care.
Visited August 2023
Westerhope Medical Group has not yet replied.
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Review titled Great practice if you see same gp
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2023
I suffer anxiety and depression amongst medical things and I was seeing dame lady doctor for a while and she was amazing as I never went to doctors for a long time.i was having thoughts in my head etc (not suicidal this time ) but really depressive things and I got a callback from a different doctor and all she said is up your venaflaxine in morning time. I feel like a zombie to start with. 😴
Visited January 2023
Westerhope Medical Group has not yet replied.