Westfield Surgery
51 Waterford Park, Radstock, Avon, BA3 3UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic surgery that takes an holistic approach to care
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2025
Westfield is a small, individual practice and very responsive to patients needs. I have chronic health conditions, last weeks bloods threw up some unexpected concerns. I was called immediately to come in for a face to face appointment with my registered GP. I was seen on time. GP was very reassuring, she took time to explain my results and ensured that I understood them. As alarming as my results were, I felt supported and reassured that I wasn't alone and that we had a clear plan moving forward. As has often been the case, the GP gave me the time required to understand and process the information. At no time did I feel that she was watching the clock, it felt that it was as important to her as it was me to understand the results and make a plan to positivity move forward. I think it is important that each patient, when necessary, is given the time they need to process, discuss and understand a diagnosis. I am happy for my appointment time to be delayed if it means another patient is being given the time and attention they need. In my experience, appointment times usually balance out themselves meaning no one is greatly inconvenienced but each patient is given individualised care. When making an appointment there is the option to book online, or you can easily speak to a human at the end of the telephone line. It is easy to make repeat prescription requests, onine, by email or over the telephone. Westfield is a smaller individual surgery, so it may not have some of the bells and whistles larger and super sized practices have, but what Westfield does have is precious and seemingly rare. They have professionals who take an holistic approach to know you as well as your medical condition.
Visited January 2025
Westfield Surgery has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2025
Superb GPs. Routine telephone or face to face appointments available within a couple of weeks. Emergency same day. I’ve seen a few different doctors for me and my children, 1 with chronic health issues, 1 with. Critical illnesses. All staff have been so helpful, kind and proactive.
Visited January 2025
Westfield Surgery has not yet replied.
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Review titled Poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 19 August 2023
Went to doctors to tell them i had trigger finger its very painful they referred me to a consultant thats was good they wouldnt give me any pain relief i have mental health problems so any pain makes me worse i had to go to the hospital to get seen by mental health services and Ae who precrisibed pain killers they were good but said Gp should of done that they advised me to find another gp surgery
Visited August 2023
Westfield Surgery has not yet replied.
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Review titled Misleading booking online booking system
Rated 3 stars out of 5
by Anonymous - Posted on 14 July 2023
i booked a telephone consultation (as unable to book an appointment with my GP via this method) 10 days hence (earliest I could get). the slot i booked was a 10 minute window. nowhere did it mention that was not the time i would be called. I waited 30 minutes before calling the surgery after my allotted slot only to be told its actually a 3 hour window! that's never been the case before and that the GP called me not on my landline (the only phone that works in the house) but on my mobile which i keep telling them not to use. Moreover the GP has gone on leave by the time I called and the earliest i can see him is 4th August (at least they booked a face to face this time). its not easy to get an appointment face to face but if the telephone consultation is a 3 hour window why ask people to book a ten minute slot? and why not tell them they have to wait by the phone for 3 hours? Its never happened before so i think something is not right with the answer i was given
Visited July 2023
Westfield Surgery has not yet replied.