Westgate Surgery
Westgate, Otley, West Yorkshire, LS21 3HDContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Westgate Surgery.
Reviews
-
Review titled Slack administration
Rated 3 stars out of 5
by Dennis - Posted on 15 June 2023
Requested a prescription with 2 items on a Monday. Went to a pharmacy on a Thursday and found that one item was missed. Visited the surgery at 10.45 and was told that the missing item would be available within 2 hours. The pharmacy told me 5 hours later that the tablets were not available. This left me with no tablets.
Visited June 2023
Review titled Westgate Surgery
Replied on 11 July 2023
Thank you for bringing this issue to our attention. We apologise for the inconvenience you experienced regarding your prescription. Patient satisfaction is important to us, and we regret any delay or miscommunication that occurred. We would like to look into this matter further to ensure it doesn't happen again. Please contact us at Westgate.otley@nhs.net to discuss the situation in more detail. We appreciate your patience and hope to resolve this promptly.
-
Review titled Poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 12 June 2023
Asked for an appointment due to having a palm-sized lump appear on my upper right groin region. Got told it was low priority and given an appointment 10 days hence without them even taking a look at me. It has grown since I asked for the appointment, and I find it very concerning.
Visited June 2023
Review titled Westgate Surgery
Replied on 10 July 2023
Thank you for sharing your experience. We strive to provide excellent care to our patients, and we apologise for any inconvenience caused. We value your feedback and would appreciate the opportunity to discuss your concerns further. Please contact us at Westgate.otley@nhs.net so that we can address this matter promptly. We look forward to hearing from you.
-
Review titled Not helpful
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2023
This surgery has implemented a crazy system whereby if you don’t call at 8am and get one of their allotted “emergency” appointments, you cannot be seen or spoken to that day and they will not entertain making an appointment for the following day. I called with concerns about my 2 year old wheezing in the night at c9.30am to be told all appointments were gone and I’d have to try again at 8am tomorrow but to be mindful appointments fill up in 20 mins (it had taken me 20mins to get through to them on the phone). As I was concerned about my child’s breathing I rang up a different GP surgery who registered my child and saw her within hours. Westgate could learn from other local practices patient care because their new system does not work.
Visited February 2023
Review titled Westgate Surgery
Replied on 23 February 2023
Thank for taking the time to provide feedback. I am sorry that on this occasion our service has let you down. Whilst we do indeed have a system in place to effectively manage urgent, on-the-day appointments, we also know that vulnerable patients (the young, the elderly, the medically complex) need access to see a GP throughout the day. We always make an exception to squeeze these patients in where at all possible. I am sorry that in this instance, the information you were given about calling back the next day was incorrect. I would be grateful if you could contact me directly on westgate.surgery1@nhs.net so I can look into your experience further.