Westgate Surgery
Westgate, Otley, West Yorkshire, LS21 3HDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not helpful
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2023
This surgery has implemented a crazy system whereby if you don’t call at 8am and get one of their allotted “emergency” appointments, you cannot be seen or spoken to that day and they will not entertain making an appointment for the following day. I called with concerns about my 2 year old wheezing in the night at c9.30am to be told all appointments were gone and I’d have to try again at 8am tomorrow but to be mindful appointments fill up in 20 mins (it had taken me 20mins to get through to them on the phone). As I was concerned about my child’s breathing I rang up a different GP surgery who registered my child and saw her within hours. Westgate could learn from other local practices patient care because their new system does not work.
Visited February 2023
Review titled Westgate Surgery
Replied on 23 February 2023
Thank for taking the time to provide feedback. I am sorry that on this occasion our service has let you down. Whilst we do indeed have a system in place to effectively manage urgent, on-the-day appointments, we also know that vulnerable patients (the young, the elderly, the medically complex) need access to see a GP throughout the day. We always make an exception to squeeze these patients in where at all possible. I am sorry that in this instance, the information you were given about calling back the next day was incorrect. I would be grateful if you could contact me directly on westgate.surgery1@nhs.net so I can look into your experience further.
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Review titled Poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 22 November 2022
I have been very disappointed in respect of promised phone calls that don't happen only to chase up and be told they made mistake still don't call when new date arranged. Kept to worry for 3 weeks for results. Not good enough.Bad service and very disappointing
Visited November 2022
Review titled Westgate Surgery
Replied on 23 November 2022
Hi. Thanks for taking the time to share your experience. I’m sorry to hear about promised phone calls and delay in contacting you regarding your results. I’m sorry to hear about your waiting time period regarding these matters. I recognise that this led to you feeling frustrated and kept you worried. I have passed your comments on to practice manager. We want to make sure your voice is heard as we continue to improve and so, if you would like to discuss your experience further, please email us at westgate.otley@nhs.net Kind Regards Westgate Surgery
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Review titled Flu jab shambles
Rated 1 star out of 5
by Anonymous - Posted on 24 September 2022
What an absolute shambles, old people having to queue for ages, causing traffic chaos. It was so efficient in past years.
Visited September 2022
Review titled Westgate Surgery
Replied on 10 October 2022
Dear Patient Many thanks for taking the time to provide the practice with your feedback, the surgery uses feedback to continually monitor patient experience. We apologise that on this occasion your experience fell far short of the service we always strive to deliver. On Saturday 24th September we had over 1200 patients booked in throughout the course of the day for their flu vaccines, with a full compliment of staff on hand to deliver the vaccines. At short notice the surgery managed to secure a large quantity of Covid vaccines, this meant we could give our patients a Covid vaccine in addition to the flu vaccine, this meant that the time per person slightly increased, we apologise if the wait was longer than anticipated, we felt that having 1 trip to the practice for both vaccines would be better than making 2 journeys. Again please accept our apologies. Kind Regards Team Westgate
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Review titled Speedy response
Rated 5 stars out of 5
by Elizabeth - Posted on 02 September 2022
Needed to speak to a G P urgently,had. Telephone consultation within 2 hours Dr listened to what I had to say and explained in detail what he was going to and the ongoing plan for my care
Visited September 2022
Review titled Westgate Surgery
Replied on 09 September 2022
Dear Elizabeth, Thank you so much for sharing your positive review, your feedback will be shared with the team. Many thanks Team Westgate
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Review titled Caring doctor
Rated 5 stars out of 5
by Margaret Brookes - Posted on 02 September 2022
The doctor made me feel at ease and discussed everything I needed to. He explained everything and understood how I felt. I didn’t feel rushed. He was putting into action the referral I needed. Took 3-4 weeks to see this particular doctor, but worth the wait!
Visited September 2022
Review titled Westgate Surgery
Replied on 09 September 2022
Dear Mrs Brookes, Thank you so much for sharing your positive review, your feedback will be shared with the team. Many thanks Team Westgate
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Review titled Always have time
Rated 5 stars out of 5
by Terence Dawson - Posted on 23 August 2022
All the occasions I have rang for an appointment. Because I have lots of health conditions I always manage to get an appointment. Very happy with the receptionist and the doctors
Visited August 2022
Review titled Westgate Surgery
Replied on 09 September 2022
Dear Mr Dawson, Thank you so much for sharing your positive review, your feedback will be shared with the team. Many thanks Team Westgate
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Review titled Thorough care
Rated 5 stars out of 5
by Anonymous - Posted on 14 September 2022
I am impressed with the thoroughness of the care provided. Recently I was referred by the paramedic for a bone density scan and I am now on a regime to prevent further deterioration in my bones. The information provided was excellent and I appreciate the proactiveness and preventative approach
Visited August 2022
Review titled Westgate Surgery
Replied on 10 October 2022
Dear Patient, Thank you so much for taking the time to provide the surgery with your positive feedback. The surgery uses patient feedback to continually monitor patient experience. Your feedback will be shared with the whole team. Kind Regards Westgate Surgery
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Review titled Good communication
Rated 5 stars out of 5
by James Brookes - Posted on 03 September 2022
The response time to my inquiry was excellent, a phone consultation within 2 hrs. The reassuring and professional approach helped to put my mind at rest too Many thanks.
Visited August 2022
Review titled Westgate Surgery
Replied on 09 September 2022
Dear Mr Brookes, Thank you so much for sharing your positive review, your feedback will be shared with the team. Many thanks Team Westgate
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Review titled Very caring practice
Rated 5 stars out of 5
by Margaret Brookes - Posted on 03 August 2022
Had my bloods taken. Really nice nurse who chatted and put me at ease. Showed she cared about me and my health! Didn’t feel rushed!
Visited August 2022
Review titled Westgate Surgery
Replied on 09 September 2022
Dear Mrs Brookes, Thank you so much for sharing your positive review, your feedback will be shared with the team. Many thanks Team Westgate
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Review titled Thorough examination
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2022
I received a prompt exam after a telephone appointment on the same day identified issues that needed an inspection in person. The Doctor explained everything well and was very helpful.
Visited August 2022
Review titled Westgate Surgery
Replied on 09 September 2022
Dear patient, Thank you so much for sharing your positive review, your feedback will be shared with the team. Many thanks Team Westgate