Weston House Practice
St. Pauls Medical Centre, 121 Swindon Road, Cheltenham, Gloucestershire, GL50 4DPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Really helpful receptionist
Rated 4 stars out of 5
by Karen Gomm - Posted on 11 July 2024
I spoke to a receptionist today and she was very helpful, informative and kind. Answered all my questions and ensured I would have the necessary follow up.
Visited July 2024
Weston House Practice has not yet replied.
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Review titled Feeling Valued
Rated 5 stars out of 5
by Sue Ellis - Posted on 09 May 2024
This recent appointment was one in a series of appointments in which the GP has taken a great deal of trouble to ascertain the causes of the problem. I have had full explanations and clear indications of the next steps at every stage. I have appreciated being involved in decisions about my health.
Visited May 2024
Review titled Weston House Practice
Replied on 10 June 2024
Good afternoon Sue, thank you for taking the time to post your 5 star review regarding the Practice and the service received from the team. I am glad you feel included in your medical journey with us, I will be sure to share your comments with the rest of the team. Kind regards Shona, Weston House Practice
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Review titled Great practice
Rated 5 stars out of 5
by Beverley - Posted on 24 May 2024
Needed some medical advice, the receptionist was helpful, caring and compassionate. Talked all through the different options as it was late and most of the medical staff had gone home.
Visited May 2024
Review titled Weston House Practice
Replied on 10 June 2024
Good afternoon Beverley, thank you for taking the time to post your 5 star review regarding the service received from the Care Navigator team. I will be sure to pass your comments onto the team. Kind regards Shona, Deputy Operations Manager
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Review titled Very Professional Practice
Rated 5 stars out of 5
by Lynda Russell - Posted on 30 May 2024
I received excellent service today using the callback system - even though I was 29 in the queue they called me back within 10 minutes .The receptionist was extremely helpful in sorting out my query regarding my prescription.
Visited May 2024
Review titled Weston House Practice
Replied on 10 June 2024
Good afternoon Lynda, thank you for taking the time to post your 5 star review regarding the service received at the Practice. The new telephone call back system has proved very popular as it enables the Care Navigators to have a better call answering availability, last Monday as an example the availability was 94.98%! I will be sure to share you comments with the team. Kind regards Shona, Deputy Operations Manager
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Review titled brilliant experiance
Rated 5 stars out of 5
by samantha - Posted on 17 May 2024
I called yesterday morning at a loss. The receptionist N could not have been more helpful, she listened and did all she could to help making sure she had all the information. Both Drs where fantastic. N then called to check id had received all information that was sent to me. 10/10 I felt listened to, reassured and excellent care given by receptionist N and both Drs.
Visited May 2024
Review titled Weston House Practice
Replied on 10 June 2024
Good afternoon Samantha, thank you for taking the time to post your 5 star review of the Practice and more importantly the service received from Nicola. I will be sure to share you comments with her and the rest of the team. Kind regards Shona, Deputy Operations Manager.
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Review titled Lovely staff
Rated 5 stars out of 5
by Janet - Posted on 19 April 2024
I rang for an appointment today and was answered within 1 minute. The receptionist was friendly and efficient. It’s a shame the appointment is a month away but compared to others’ experiences with their GP practices I feel lucky to get an appointment.
Visited April 2024
Review titled Weston House Practice
Replied on 10 June 2024
Good afternoon Janet, thank you for taking the time to post your 5 star review regarding your experience at the Practice. I will be sure to share with the rest of the team. Kind regards Shona, Deputy Operations Manager.
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Review titled Dr was thorough
Rated 4 stars out of 5
by Adele Peters - Posted on 17 April 2024
Dr took immediate and appropriate action and kept me informed throughout which was very helpful and comforting
Visited April 2024
Review titled Weston House Practice
Replied on 10 June 2024
Good afternoon Adele, thank you for taking the time to post your positive review regarding the experience received at the Practice. I will be sure to share with the rest of the team. Kind regards Shona, Deputy Operations Manager
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Review titled Great practice
Rated 4 stars out of 5
by Kelly Spratt - Posted on 12 March 2024
I was pleased To ring at 8.30 and have had a member of staff assist me with my needs and reassure me to ring anytime and not to struggle with symptoms this was helpful as yesterday I tried am and on to get through and told in the morning phone at 2 and abruptly in the after no more capacity and to go to a&e or phone 111 if needed.thankyou I call this morning reassured me and I’m now in line for a call back
Visited March 2024
Review titled Weston House Practice
Replied on 10 June 2024
Good afternoon Kelly, thank you for taking the time to post your review regarding the service received at the Practice. Unfortunately once we reach capacity on triage patients are asked to call back for the next triage session, alternatively if a patient feels they can not wait until then they are signposted to NHS 111 or to call 999 in a life threatening emergency. I am glad you received a call back from the GP. I will be sure to share your comments with the rest of the team. Kind regards Shona, Deputy Operations Manager
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Review titled Great practise
Rated 5 stars out of 5
by Tina Turner - Posted on 14 March 2024
I contacted the surgery and requested a call back from receptionist. Within minutes my call arrived . The receptionist was extremely polite and helpful . Thank you
Visited March 2024
Review titled Weston House Practice
Replied on 11 June 2024
Good morning Tina, thank you for taking the time to post your 5 star review regarding the service received at the Practice, it is greatly appreciated. I will share you comments with the rest of the team. Kind regards Shona, Deputy Operations Manager
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Review titled Great doctor
Rated 5 stars out of 5
by Steve F. - Posted on 08 March 2024
At very short notice, the doctor realised that she could not make a good assessment without seeing me present and organised a visit to the surgery, then fixed an urgent blood test and conveyed the results to me with a phone call a day later and sent the prescription through to my local pharmacy. This resulted in my beginning medication the following day and by the end of that same day I already had relief from the pain I had endured for a month and a half before making the first call to the surgery. My thanks to the doctor for brilliant diagnosis and demonstrating such care in the follow up for her patient. Truly grateful
Visited March 2024
Review titled Weston House Practice
Replied on 10 June 2024
Good afternoon Steve, thank you for taking the time to post your 5 star review regarding the Practice and more importantly the service received from the GP. We appreciate all feedback, this will be shared with the team. Kind regards Shona, Weston House Practice