Weston House Practice
St. Pauls Medical Centre, 121 Swindon Road, Cheltenham, Gloucestershire, GL50 4DPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Reception Team
Rated 5 stars out of 5
by Sharon - Posted on 28 February 2023
I spoke to the reception team today and I would like to say how polite, courteous and patient they are. It does not matter how busy they are they have always taken the time to listen to my query or concerns with such respect and patience. Thank you very much.
Visited February 2023
Review titled Weston House Practice
Replied on 07 March 2023
Dear Sharon, thank you very much for positive feedback about our reception team. It makes a difference to know that they are appreciated and your kind comments have been shared with the whole team. Many thanks, Laurella, Practice Manager
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Review titled Really painful knee but can not see a doctor until March 1st
Rated 1 star out of 5
by Retired nurse - Posted on 02 February 2023
I have been experiencing a painful knee for some months and have been to physio but it has not helped and physio does not know what can be causing the pain. Recently the pain has been getting worse and this morning is almost unbearable even with prescription painkillers but as it is an ongoing problem I can not get a triage doctor call, first phone consultation is end of the month and face to face is March 1st. The receptionist was great but can not do anything better than a phone consultation at the end of the month. I can not understand what is happening to this doctors surgery, I have been a patient for 58 years and have never experienced anything like this before. I am concerned that there maybe an infection that is causing the pain but will just have to wait until March and pray it doesn’t get worse. I can not be the only person who thinks the practice is not 4/5* so why aren’t there more lower scores unless like me everyone with low scores can not be bothered to review. This is the first bad review I have written for about 10 years and that was not medical.
Visited February 2023
Review titled Weston House Practice
Replied on 03 February 2023
Dear patient, thank you for your review and for bringing this to our attention. I apologise for the frustration you have experienced in trying to get an appointment with a doctor. We understand how important it is to receive prompt and timely care and we are continuously working to improve our appointment availability. Unfortunately, high patient volume and limited appointment slots due to current difficulties in recruiting GPs can result in longer waiting times for routine appointments. We value your health and wellbeing and we are committed to providing you with the highest quality of care. If you would like to discuss this further, please contact me directly on 01242 215439. Kind regards, Laurella Parffrey, Practice Manager.
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Review titled Professional and friendly Reception Staff
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2023
Being the first point of contact for patients the reception staff must be under a lot of pressure, handling many calls. My experience was friendly, efficient and reassuring. I was able to send photos/details via a link that was shown to the doctor after which I received a call back from the receptionist with feedback and helpful instructions. Anything that takes the pressure off a very busy surgery - and the knowledgeable reception staff are an amazing conduit between supporting patients and doctors.
Visited February 2023
Review titled Weston House Practice
Replied on 22 February 2023
Dear Patient, thank you very much for posting your feedback about your positive experience with the practice. Your comments have been shared with the whole team and your thanks are greatly appreciated by our fantastic receptionists. Kind regards, Laurella, Practice Manager.
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Review titled Wonderful service
Rated 5 stars out of 5
by Babette Pinder - Posted on 27 January 2023
Staff are compassionate. Have empathy. Great sense of humour and are very kind and understanding. Bravo! And Thankyou.
Visited January 2023
Review titled Weston House Practice
Replied on 03 February 2023
Dear Babette Pinder, thank you very much for your positive feedback. I have shared it with the whole team. We work hard to provide a caring and compassionate service to all our patients and it makes a difference to our staff to have your feedback. Kind regards, Laurella, Practice Manager
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Review titled Wonderful service
Rated 5 stars out of 5
by Babette Pinder - Posted on 27 January 2023
Staff are compassionate. Have empathy. Great sense of humour and are very kind and understanding. Bravo! And Thankyou.
Visited January 2023
Review titled Weston House Practice
Replied on 03 February 2023
Dear Babette Pinder, thank you very much for your positive feedback. I have shared it with the whole team. We work hard to provide a caring and compassionate service to all our patients and it makes a difference to our staff to have your feedback. Kind regards, Laurella, Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Bernie Huddleston - Posted on 14 February 2023
I have numerous medical issues for many years, and have found the nurses, doctors, admin staff wonderful and will always go the additional mile for their patients. Covid caused issues, but I found that the staff went out of their way to be of service throughout the period. Many thanks.
Visited January 2023
Review titled Weston House Practice
Replied on 22 February 2023
Dear Bernie Huddleston, thank you for taking the time to post these positive comments about the practice which I've shared with our fantastic team. We work hard to provide excellent care and service to all our patients, thank you for your appreciation. Kind regards, Laurella, Practice Manager
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Review titled Kind, considerate and caring with a side of humour
Rated 5 stars out of 5
by Clare Softley - Posted on 23 December 2022
I’ve needed the surgery more than normal of later for a variety of reasons. I have felt safe, cared for and most importantly, not judged or felt to be a nuisance. Everyone from the team on reception to those in the back office to the doctors and nurses go above and beyond. I personally can not thank them all enough for all the care and support. They’re also super funny too, today especially I had a right giggle with the receptionist and little did she know just how much I needed it. Sometimes just a call in to these wonderful people is medicine enough. Thank you all.
Visited December 2022
Review titled Weston House Practice
Replied on 03 February 2023
Dear Clare Softley, thank you very much for taking the time to post your positive feedback. It is heartwarming to hear that our staff have given you such a positive experience of the practice. We work very hard to provide this service to all our patients and it makes a difference to our staff to know they are appreciated. I have shared your comments with the receptionist who helped you and with the wider team. You have brightened their day by sharing this with us. Many thanks, Laurella, Practice Manager
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Review titled Good Experience
Rated 4 stars out of 5
by Anonymous - Posted on 07 December 2022
Apart from a long wait to get through, once I spoke to someone I was dealt with quickly, efficiently and thoughtfully. After sending a message to the practice with accompanying pictures, I was phoned back by a wonderful locum who arranged tests. The following day I received a call regarding test results and confirmation scans were being arranged. A call to the practice to discuss this was dealt with by a lovely lady who dealt with my query and arranged other examinations for me. The practice seems to have many negative comments on line so I thought I should flag the positive experience I had. The receptionists and doctors could not have done more.
Visited December 2022
Review titled Weston House Practice
Replied on 19 December 2022
Dear Patient, thank you very much for taking the time to post your feedback about your positive experience with the practice. It is good to hear that you received great care. We are here to provide an excellent service to our patients and your comments have been shared with our wonderful team. It makes a difference to know that they are appreciated so thank you. Kind regards, Laurella, Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Jess - Posted on 07 December 2022
Receptionists are super friendly and helpful, always quick to respond and easy to speak to. Dr’s and Nurses are brilliant too!
Visited December 2022
Review titled Weston House Practice
Replied on 19 December 2022
Dear Jess, thank you very much for taking the time to post your feedback about the practice and staff. Your comments have been passed on to the whole team. It makes a difference to know they are appreciated. Kind regards, Laurella, Practice Manager
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Review titled Not recommend
Rated 1 star out of 5
by Mervyn Dunn - Posted on 16 December 2022
Hi, Don’t normally post my opinion, but feel I need to, hopefully for someone to have a look into and if possible improve. My appointment was at 8.30 , so not be late I got there 10 mins early as to not waste any valuable time of the nurse as it’s difficult enough to get an appointment , only to find the doors leading into the heated reception room locked and so had to stay in a freezing corridor until the 8.30 after booking into reception and then waiting a further 15 mins before seeing the nurse, in which time visiting the gent’s toilet only to find there were no paper towels to dry your hands. Can I suggest that the first appointment should not be until 8.40 and not 8.30 , this would also allow the receptionist time to ensure the facility is in good condition for the public
Visited December 2022
Review titled Weston House Practice
Replied on 19 December 2022
Dear Mervyn Dunn, I am very sorry to hear of your recent poor experience and thank you for bringing it to my attention. I am sorry that you had to wait in a cold area prior to opening the practice doors. It has been exceptionally cold recently and unfortunately the corridors are not heated. I'm sorry that the nurse was late in calling you in for your appointment All our clinicians aim to run to time but sometimes there are unavoidable delays. I have passed your feedback on to the our appointment planners so that we can aim to improve the timings for appointments and give a more streamlined experience. It is not acceptable that there were no hand towels in the toilet so we have reminded the cleaning contractors about replenishing the hand towels. We always strive to provide our patients with a high standard of care and we will use your feedback to give us an opportunity to improve. Kind regards, Laurella, Practice Manager