Weston House Practice
St. Pauls Medical Centre, 121 Swindon Road, Cheltenham, Gloucestershire, GL50 4DPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Robert Sean Cotton-Betteridge - Posted on 16 September 2022
Went in to have blood taken. Staff were very friendly and efficient. Made it a good experience, explained what she was doing at each stage and was very polite in asking me what she wanted me to do. Good experience
Visited September 2022
Review titled Weston House Practice
Replied on 19 December 2022
Dear Mr Cotton-Betteridge. Thank you very much for taking the time to post your positive comments. We always aim to provide a high standard of care and a good experience and it is very pleasing to receive your feedback. I have passed this on to the whole team. Kind regards, Laurella, Practice Manager
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Review titled Very friendly and supportive
Rated 5 stars out of 5
by Kim F - Posted on 02 September 2022
The staff in the surgery are incredibly understanding and supportive. Every time I needed help with sometimes complicated situations, I was helped. I found it’s easiest to call or go to the surgery to explain what is happening as understandably the staff are always really busy.
Visited September 2022
Review titled Weston House Practice
Replied on 05 September 2022
Dear Kim F, thank you very much for taking the time to post your positive feedback about our staff. Your comments have been passed on to the whole team. It makes a difference to know they are appreciated. Kind regards, Laurella, Practice Manager
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Review titled Extremely helpful receptionist
Rated 3 stars out of 5
by Julie - Posted on 08 August 2022
Rang today for a couple of queries and to make appointment, receptionist was so very helpful, patient and accommodating. Although I can't get appointment for a month she helped with other queries. Very pleasant to have such a calm helpful lady at the end of a phone.
Visited August 2022
Review titled Weston House Practice
Replied on 12 August 2022
Dear Julie, thank you very much for your kind words and positive feedback about our receptionists. Your comments have been passed on to the whole team to let them know they are appreciated. We aim to provide great care and service to all our patients so thank you again for your comments. Kind regards, Laurella, Practice Manager
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Review titled Amazing reception staff
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2022
The reception staff are always, incredibly friendly, understanding and extremely helpful. They play a very important role and are the first contact patients have with the surgery - the team at Weston House do an amazing job under what I can only imagine are stressful times.
Visited August 2022
Review titled Weston House Practice
Replied on 12 August 2022
Dear patient, thank you very much for your kind and positive feedback about our reception staff. They are a fantastic team and work very hard to provide excellent care and service to all our patients. Your comments have been shared with the whole team and its great to know that they are appreciated. Many thanks, kind regards, Laurella, Practice Manager
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Review titled Incredible delay
Rated 2 stars out of 5
by Anonymous - Posted on 03 August 2022
Phoned for a telephone appointment and told that the next available was the 2nd of september, 30 days away. Also had to wait for 31 minutes on the telephone to hear this information. Was informed that there is no other way to make an appointment or to check if cancellations become or are available. Im worried, is the surgery taking on too many patients or is there another reason for this service which isnt very good.
Visited August 2022
Review titled Weston House Practice
Replied on 12 August 2022
Dear patient, thank you for your feedback. I am sorry to hear that you are worried about the service your have received from the practice. We are continually monitoring our telephone waiting times. The average waiting time is currently 7 minutes but there are times when we experience higher demand and it will be longer. We suggest that you phone in the morning when we have more staff answering calls. We have an automated line to cancel appointments but I'm sorry that we're not able to contact patients to offer cancelled appointments. Our patient list has not increased but there has been a 30% increase in demand from patients following the pandemic and we are working hard to provide appointments to meet this demand. You may come into the practice in person to make an appointment. We aim to provide a high level of service with the resources available. Kind regards, Laurella Parffrey, Practice Manager